Hannah Dropbox Community Moderator

Hey @"mattjackson", thanks for joining our Community and happy Friday! Can you please give us some more info on your issue? How are you trying to upload the files? Through our website? And if so, are you using the upload button or drag & drop? Or are you perhaps using the Dropbox desktop app/mobile app? Any additional info…

Thanks for keeping me in the loop, @"sewlady"! I'm happy to see that it works, even though we never found out what was wrong. However, if you come across any issues again, do let us know and we'll happily look into it. Have a wonderful weekend!

Hey @"Peter H.87", thanks for posting to our Community! This section is your viewer info; it shows who has access to the shared file in question. The avatars that appear in color, are of the users who are currently viewing the file. And the gray ones show when someone last viewed the file. I hope that helps, but let me…

Sorry dat ik hier tussen kom, @"Toortsbovenbeen". Als je van plan bent om Dropbox volledig van je bureaublad te verwijderen, moet je het zeker ontkoppelen van je verbonden apparaten. Het ontkoppelen van uw desktop heeft geen enkele invloed op uw laptop. Je hebt nog steeds toegang tot je Dropbox-bestanden vanaf de laptop.…

Thanks for the update here, @"Malinalda", and sorry to jump in. If you right/control click on a file with the cloud icon, and change it to 'available offline', does searching for it work?

Hey @"MazzolaMj", thanks for the nudge here. Can you please let us know the version of your macOS and the exact version of the Dropbox app that's installed on your computer? You can see the latter, if you hover your mouse over the Dropbox icon in your menu bar.

Not a problem, @"Maria Klimova", I just sent you an email myself, so make sure you get back to me when you get a chance.

I see, thanks for checking. Would you mind confirming that you also have the same Dropbox account linked to your computer, as on the Dropbox website? To check that, click on the Dropbox icon in your system tray, then on your initials/profile pic, then on 'preferences' and then on 'account'. Do you see the same email…

Hey @"moodyjudy0817"! When you install the Dropbox application on a computer, the app creates a folder named 'Dropbox' in "/Users/<username>/Dropbox". Any files that are uploaded to the Dropbox account, will sync to that folder, locally. Your employee's updates need to be made directly in the Dropbox folder, for them to…

Hey everyone. Have you tried to submit a help request to our support team? If so, please give us your ticket numbers, so we can look them up in our system. If you're having trouble opening a ticket, let us know and we will happily open one for you.

Thanks for the update here, @"cwo23". If you're having selective sync conflicts, you can see how you can go about that here. Other than that, though, is the issue fixed? Is your desktop syncing again?

Thanks for the screenshot, @"SOpp". One more thing, would you mind sending us a screenshot of the current syncing status of the Dropbox application on your computer? To see that, please hover your mouse over the Dropbox icon in your system tray. Make sure to click on the arrow that shows your hidden icons, if you don't see…

Thanks for the additional info here, @"sewlady". Are you still having an issue with this? If so, it sounds like you have some kind of security extension/ad-block etc., that's blocking the Dropbox website from loading fully. Have you tried going through this software's settings to whitelist/allow dropboxcaptcha.com, as…

Happy Monday, Dave and thanks for the screenshot and the additional info. Can we reach out to you via email, so we can investigate on this internally?

Thanks for your extra info, @"Toorumbee". I can assure you that the agent assigned to your case is working on it and you'll have a response from them soon. Let us know if you need anything else.

Hey @"trebbi", welcome to our Community and happy Monday! Are you logged in to your Dropbox account when uploading files to the file request? And are you uploading files from your Dropbox or your computer? Keep me posted.

Hey @"sallybm", thanks for bringing this to our attention. Do you not see an 'Open' button, right above the file, when you're previewing it on our website? This button should allow you to open the file through Word for the Web and edit it. Let me know what you see.

Thanks for getting back to me here! Absolutely, I understand where you're coming from and rest assured that I will pass your comments along to our team. If you have any more questions, don't hesitate to reach out again. Have a great weekend!

Hey @"inv", thanks for the comment here. This limitation is actually not something that will be changing any time soon, as it's how the web downloader works, but we appreciate your feedback. Would you mind giving us some more info on how you're using the web downloader to make backups?

Sorry to jump in here, @"KatarzynaMaria", and happy Friday! While this is not possible with Dropbox, we really appreciate your feedback about this and I'll make sure your comments are passed along to our team. Let us know if you have any questions.

Thanks for the screenshots, Roger! So, the selective sync conflict folder, means that you had a folder named "PC" in your Dropbox, which you unsynced from the computer, using selective sync. Then, a new folder with the same name (PC) was created in your Dropbox folder, in the same location. And then you resynced the…

Not a problem, Scott! If you have any more questions, or need anything else, we'll be right here. Have an awesome weekend!

Not a problem, you've got mail! 🙂

Hey @"Rickdb82", no worries, I just sent you an email, so we can look into this internally. Cheers!

Hey @"dave99", thanks for joining our Community! Would you mind sending us a screenshot of what you see in your Backups page here? Thanks!

Did you get a "permission denied" error message, Roger? And if so can you guide me through what you were doing before you got that message? If you can also send any screenshots that might give us a visual of what you're seeing, that would definitely be very helpful. You can send us a screenshot, by clicking on the camera…

Thanks for the update here, Adam, and sorry for the delay. Do you mind if I send you an email, so we can take an in-depth look into this?

At the moment, this is not something that can be done by Dropbox. Dropbox can only sync new files added to your account, but cannot automatically delete files you add. You'll need to do this manually, or through some kind of third party app, if there is one.

Hey @"ec8", sorry to hear about this. If you don't already have a ticket number for your refund request, or if you're having trouble submitting a help request the way Rich suggested, let us know.

Hey @"NOCU", thanks for reaching out to our Community. This is not actually a bug, but a recent change. You can see a detailed explanation of this change here. Let me know if you have any questions.