Hannah Dropbox Community Moderator

Hey @"210", thanks for posting your question and sorry to hear about this. Have you already removed the device from your connected devices in your account settings? If you have, I'm afraid it won't work, even if you upgrade your account. But if you haven't unlinked it yet, you should be able to use remote wipe…

Hey @"Pete17", thanks for reaching out about this. I'd suggest you take a look into this article. It will give you info and a workaround on how you can go about this issue. Let me know if you have any questions, of course!

Hey @"Catalyst-of-Awesomeness", thanks for all this info. Can we reach out to you via email, so we can investigate on this internally?

Sorry to jump in here, @"KRichardson", just wanted to ask you a couple more questions. Are you seeing the same behavior on other video files you make available offline, or just this one? Also, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'clear cache', to see if that helps? If not, try…

Hey @"BGH401", thanks for posting your question to our Community and happy Friday! A way to go about this would be to upload all your photos in a folder and then share a link to that folder with your class members. This link will give them access to the photos, but they won't be able to upload their own files through it.…

Thanks for the update, Terry. If you see the same behavior with the Dropbox application closed and not running, that means that something else is probably causing this behavior. Do you have any third party apps looking into your Dropbox folders? Or perhaps your computer is having a hard time sorting through too many…

Hey @"Kevin B.36", thanks for posting to our Community. Nested shared folders are still allowed in the team space on a Dropbox Business team, this feature has not been taken away. You can see more info here. Let me know if you have any questions.

Thanks for the update here, @"Terry H.10", and sorry to jump in here. These look like steps to an advanced reinstall of the Dropbox application. Would you mind checking something, before we try anything else? Please close/quit the Dropbox application and let me know if the issue persists with the app closed.

Sorry to hear you're having trouble with this, @"Not happy right now". Have you tried to contact our support team? Since you have a paid subscription, you can either email or chat in, to be assisted. I hope this helps!

Thanks for the additional info here. I think I'll agree with @"Megan" and say that the best way to resolve this now, is to share the folder back to your client. You can also do it through a shared link, so she can download the updated files on her end as well.

Hey @"NancyTheSpeedy", thanks for joining the Dropbox Community. I would definitely not recommend sharing your email address and password, so others can access your Dropbox, for security reasons. But what you could do is move all your folders inside one parent folder and then share a link to that one. I hope this helps,…

Happy to see that you're now able to preview the video! If you're on a free Basic account with 2 GB of space, what you wouldn't be able to do, is save it to your Dropbox account. But you shouldn't have an issue downloading it to your computer. Are you using the 'download' button or the 'save to Dropbox' one?

No worries! If you have any more questions, feel free to let me know. Have a great day!

Hey @"Palosanto", thanks for bringing this to our attention. Connection issues usually have to do with some kind of security app you might have, like an antivirus, a firewall, etc. Do you have any of those apps and does it help when you temporarily disable them? Keep me posted.

Hey @"thelwang", thanks for bringing this to our attention. If you open your Dropbox app, tap on 'account', then on the gear icon and then on 'clear cache' at the bottom, does that help? Keep me posted.

Hey @"sachouh", thanks for bringing this to our attention. I see that you're trying to view the video from the shared link. Are you able to preview it on dropbox.com, if you save it to your Dropbox instead? Also, would it be possible to try to connect to a different network and check if you get the same behavior? Keep me…

Hey @"BNC_2022", thanks for reaching out to our Community. Would you mind clarifying what happened exactly? Do you mean that you overwrote the file with a different one? If so, you might want to restore the old version of the file from the version history, to see if that helps. Let me know how it goes.

Hey @"mk34", thanks for joining us on the Dropbox Community! Are you sure that the folder was shared to the correct email address? If so, you might want to access the invitation from a browser that is not signed in to any Dropbox account or from a private browsing window. Otherwise, you can go into your personal account…

Hey anonymous, thanks for bringing this to our attention. Are you having this issue with the browser extension or the Passwords mobile app? And is it the first time you're using Passwords on the particular device? Keep me posted and we'll go from there.

Hey @"cybrojo", thanks for bringing this to our attention. Can you clarify where you're having this issue? Is it on our website, the desktop app or the mobile app? If you can also send us a screenshot of the error, that would also help a lot. Thanks in advance!

Thanks for the update here! Can you confirm that you're both looking at the same folder? Is it possible that your client sent you a shared link to the folder instead of an invitation to a shared folder? If they just sent you a link, you'd have the options to 'download' the files or 'save to Dropbox', when you opened the…

Sorry to jump in here, @"rdt17"! Do you have the Dropbox application installed on your computer? You'll need that, so that your Dropbox files can sync to your computer and then you'll be able to open them through the local Excel app. If you have it and you still can't see the option to open the files locally, try from the…

Hey @"cheesed off", sorry to jump in here. We really appreciate your comments about this, I will definitely pass your feedback along to the team. If you've paid already, you should be on a Dropbox Plus subscription for 2 TB now, which you can see here. Is this the plan you wanted to upgrade to, or a different one?

Sorry to jump in here as well, @"xyber32", but would you mind sending us a screenshot of what you see in this page?

Hey @"FrancescMuntada", thanks for joining our Community. It sounds like you are on a Dropbox Business team and is the name of your team 'Fotografia', right? If so, that is actually what your Dropbox folder will be named as. As for the resyncing part, you'll need to rename your existing Dropbox folder to 'Dropbox (old)' or…

Hey @"ayudanos2023", thanks for bringing this to our attention. Have you tried the sound alternative, to see if that might be a bit easier to complete? One thing I've also seen that helps, is to reset your password. Let me know how it goes!

Hey @"OTFM-BC", thanks for bringing this to our attention. Can I email you, so we can look into this internally perhaps? Thanks.

Hey @"surajkjha", thanks for letting us know about this. This does sound a bit strange. What does your client see when they go to the folder on dropbox.com? Are the most recent versions missing from there too? If so, can you have them check the version history for the files, to see if the updates show up there? Keep me…

Hey @"netpro1", thanks for reaching out to our Community. We appreciate the info that you gave us. Would you mind if we reach out to you via email, so we can investigate further?

Thanks for the update here, Matt! Hmm, what is the sync status of the Dropbox application now? You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar.