Hannah Dropbox Community Moderator

Hey @"Nfelsheim ", thanks for bringing this to our attention. Can you let me know if you're uploading the files through the 'upload' button or by drag and drop? If it's by drag and drop, can you try the upload button, to see if you get a different behavior? Also, are you and your colleague accessing Dropbox from the same…

Sorry to jump in here, @"mosi3311", but where did you send your email? Did you contact our support team and open a support ticket? If so, can you send us the ticket number, so we can look it up in our system?

Sorry to jump in here, @"x184926", but I'm afraid that if your files are still syncing, you won't be able to make them online-only, until they're fully synced. Can you right click on files that are fully synced (have a green check mark), to see if those ones have the option to make them online-only?

Hey @"sjain", thanks for letting us know about this. Can you please describe the steps you followed to move the Dropbox folder? Was it manually or did you do it through the application's preferences? Also, are you currently able to open and view your files online, or are you having trouble there as well? Let me know and…

Hey @"jmu1981", I've just sent you an email, so we can look into this. Just make sure to get back to me, when you can.

Hey @"Learningtech", how are you today? An example name of a file uploaded through a file request would be "file name Hannah.jpg", if I were to upload it. I hope this helps!

Hey everyone, If you're still having an issue with this, let us know, so we can send you an email to look into this internally.

Hey @"pafnooty", sorry to see you're having an issue with the Dropbox desktop app. Are you also not seeing the Dropbox icon in your system tray? If you see it, can you please hover over it with your mouse, to see the app's sync status?

Thanks for your update on this @"sustainingfarmers"! Happy to see that the issue has been resolved for you. If you have any issues, make sure to let us know.

Not to worry @"Turki Al Nassib", I just sent you an email, so we can look into this. Just make sure to get back to me, when you get a chance!

Hey @"HKelley", thanks for joining us on the Dropbox Community! It sounds like there might be a security app, like an antivirus, firewall, VPN, etc. that's blocking your connection to Dropbox. Can you try temporarily disabling these programs, to see if that helps? Keep me posted.

Hey @"Prem Rana ", thanks for posting your question to our Community! If you click on the 'share' button next to the shared folder, you'll see a window with a 'who can access' option. You should be able to see the names and email addresses of the people accessing the folder there. Let me know if you have any questions.

Ledsen att jag hoppar in här, @"Cissi"! Är du säker på att du tittar på rätt mapp när du loggar in på ditt konto online? Du kanske tittar på en kopia av mappen istället. Om så inte är fallet, kan du försöka logga in via en annan webbläsare eller ett privat surffönster för att se om du får ett annat beteende? ---- Sorry to…

Hey @"fridebidehu", how are you today? As a workaround, I would suggest that you pause syncing or quit the Dropbox application, while you're downloading files. I hope this helps!

Hey @"tvmunforgettable", thanks for bringing this to our attention. Can you try to install the Dropbox application, using the offline installer, to see if that helps? Keep me posted.

Hmm, try reinstalling it from the link I gave you, to see if the shortcut returns.

Hey @"permissions", do you know which one exactly is the shared folder? Like Здравко suggested, you might be looking at the wrong folder. For example, you might be looking at a subfolder, instead of the parent folder, which might be the one shared, or vice versa. Do you see the shared folder in question here?

Sorry to jump in, @"DioNik", how are you today? I'm afraid that if the drive remains plugged in and the backup feature is still enabled, the drive will keep syncing. Alternatively, you could copy the files into your Dropbox folder, allow them to sync and then remove them with selective sync, like Walter suggested. I hope…

Hey @"tammy1999"! Thanks for the additional info here and sorry to jump in. Do you currently have the Dropbox application installed on your computer? If not, to get the Dropbox shortcut, you'll need to install it from this page.

Hi there, @"Hyoga79", sorry to jump in. Have you tried to clear the app's cache, to see if that helps? To do that, open the Dropbox app, tap on 'account', then on the gear icon and then on 'clear cache'.

Sorry to jump in here, @"dragomirradev" and sorry to see you're having trouble. The Dropbox app's performance is definitely not at its best right now, due to the large number of files and the simultaneous tasks it's trying to perform. Do you see that the sync status of the app is stuck on a specific number of files or does…

Hey @"Turki Al Nassib", sorry to see you're having trouble with this as well. Just to make sure, have you tried to upgrade using a different browser or a private browsing window? How about with a different card or PayPal, if that's a possibility?

Thanks for the comment here, @"quizbane", and sorry to see you're having this issue. Can you let me know the size of the folder that you downloaded? Is the same behavior also true for smaller files or folders, when downloaded from our website?

Hey Frances, sorry for the delay here. Are you still having an issue, or did you figure this out? If not, have you tried reinstalling the Dropbox application and choosing the 'advanced' setup during the installation process? This should allow you to choose the parent folder of the existing Dropbox folder as the location…

Hi there and happy Monday! I don't think transfer would also be a viable solution to what you're trying to do. Perhaps you might want to consider shared folders with wildcards in your Excel formulas. Wildcards, e.g. "%HOMEPATH%”, would let you point to a location without having to worry about different usernames in the…

Not a problem! If you have any other questions, let us know. Have a great day!

Sounds good! And happy to help! If you need anything else, don't hesitate to let us know. Have a great week ahead!

Thanks for this info @"Norfolk VHF", and sorry to jump in here. It seems that this is a shared link that someone has shared with you, right? What if you open it through a different browser or a private browsing window? Does that work?

Hey @"DC2022", thanks for bringing this to our attention. Can we actually reach out to you via email, so we can look into this internally?

Thanks for joining our Community, @"jusmin"! If you want to share a folder with someone who doesn't have enough space, you can share a link to the folder instead. However, if you want them to upload more than 2 GB of files to your account, you'd need a Dropbox Professional or Dropbox Business plan of your own. Because we…