Hannah Dropbox Community Moderator

Absolutely, I just sent you an email, so make sure to reply back to me, when you can. 🙂

Hey @"Jugoslav", are you currently on a free Dropbox Basic account? If so, you can only have up to 3 devices connected to it. Is it possible that you already have 3? If you do, you won't be able to connect a new one. You'll need to delete one from the devices section in your account settings, to be able to connect your new…

Hey @"Raminmohammad", thanks for your comment here. From what I can see, after taking a look at your ticket, a member of our team has replied back to you, so make sure to check your emails to see their response.

Hey @"x184926", can you go to the general tab in your account settings and make sure the 'Dropbox system extension' is enabled?

Hey @"hexabandi", can you let us know what your plan tab reports about your usage? What's the exact amount of space you're using?

Hey @"GB13", can we actually send you an email, so we can look into this internally?

Hey @"israelj" and @"TomFrigg", thanks for reaching out to us about this. We really appreciate your feedback here, and rest assured that it will be passed along to our team. Indeed, when you were upgraded to the team space version of Dropbox Business, the folder locations changed a bit. If just relinking these 3rd party…

Hey @"foreroca", thanks for the comment here. I'm afraid that if this account created the folder and is the owner, there's no way to remove them, or transfer ownership now, unless you can access that Dropbox account. If you can access it, you can certainly change the owner. If not, what you can do is create a copy of the…

Hey @"ReneVH", thanks for reaching out to our Community today! It seems you enabled our backup feature for this USB disk. Can you try to follow the steps in this article to disable backup for this drive? Once it's disabled, you should be able to delete the backup from your backups page, to free up your space. Let me know…

Hey @"slappy", thanks for bringing this to our attention. This looks like it might be the Dropbox for S mode and not the Dropbox desktop app. Is the S mode version the Dropbox app you're using? Or do you have the Dropbox desktop app installed as well? If so, are you able to access the Dropbox folder on your computer as…

Thanks for keeping us in the loop, Dave. I'm glad to see your issue was resolved. If you need anything else, make sure to give us a shout. Have a wonderful rest of the week!

Hey @"wens62"! If the emails are coming from any of the official Dropbox domains, then they are legitimate. You can see all the domains here.

Hey @"davidarden", thanks for sharing this with us! If everyone can try this and let us know if it worked for you, that'd be much appreciated. Thanks!

Hey @"Corentin C.", thanks for bringing this to our attention. Is your Dropbox application not syncing files you add to that computer? Or files added from other connected computers or from our website? If you right click on a file in your Dropbox folder, do you still see the Dropbox context menu items, like 'copy link',…

Thanks for getting back to me, Suzanne! No need to worry, this is indeed a legit Dropbox email, as it is coming from an official Dropbox domain. It's just an email to notify you about some upcoming product updates, but no actions are required. You can still keep your account the way you already have it.

No worries, @"mosi3311", I just sent you an email, so just reply back to me when you can. Thanks!

Hey @"Suzanne G.3", thanks for posting today! Would you mind clarifying what you mean about the new plan? Did you receive an email about upcoming changes? And if so, can you please send us a screenshot, so we can look into it? Thanks in advance!

Sorry to see you're having trouble making your files online-only, @"gibbonsl". Do you have a Windows or a Mac computer? If you haven't already, can you please restart your computer to see if that helps?

Thanks for the additional info here. Just so we can also have a visual of this, can you send us a screenshot of how the sign in page appears for you?

Thanks! I just sent you an email, so make sure to get back to me when you get a chance.

Sorry to jump in here, @"Middlebrook". Which version of the Dropbox application do you have installed on your computer? You can see that, if you hover over the Dropbox icon in your system tray with your mouse. And while you're there, can you also check the sync status of the app?

Sorry to jump in here, @"STUOS", and thanks for keeping us in the loop. If you'd like to free up some space in your Dropbox, one thing you could do, is move any synced files (ones with green check marks) out of your Dropbox folder, to a different location. Another thing you could do to retrieve your files from our website,…

Thanks for the heads-up @"pier457". Does this seem to be fixed for everyone else as well?

Sorry to jump in here, @"Omar Azman"! Can we send you an email, so we can look into this a bit more closely?

Hey @"martychaos", we appreciate your feedback here. Are you referring to members of a Dropbox Business team or just Dropbox users that you know? Can you have them reach out from their own accounts, so we can assist them? If they have paid accounts, they can alternatively reach out to our support team directly.

Thanks for the screenshot, Drago. Hmm, is it possible that your screen is zoomed in? If not, try restarting your computer, to see if that helps at all (with the window issue).

Hey @"mrbmusic", thanks for the nudge here and sorry to see you're having trouble. Can you give us a few more details about your issue? Are you getting the exact same error message and the user who originally created this thread? And is it also after switching the files to online-only and then making them available offline…

Sorry to jump in here, @"DH090622", but have you also checked if the email went to your spam folder? If not, can we send you an email, so we can investigate on this?

Sorry to see you're having this issue, @"MichP". Is it possible for the Family Manager to delete their invite and re-invite you, to see if that helps? If not, let us know and we'll happily send you an email, so we can look into what's wrong on the backend.

Awesome news, Tammy, happy to see we've figured this out! If you need anything else, just give us a shout. Have a great day!