Hannah Dropbox Community Moderator

Hey @"klegreid1", there's only one Dropbox application that you can install on your Mac computers, which you can download here. As for your question about Word and Excel for the web, are you seeing a different behavior when performing the same steps with the local Word and Excel apps? If so, can you send us a couple of…

Hey @"handsdeb", thanks for the nudge here and sorry to see you're having syncing issues on your iMac. Can you check and let me know the sync status and version of the Dropbox application on your computer? You can see that by hovering your mouse over the Dropbox icon in your menu bar.

Hey @"AverageVillageIdiot", do you perhaps have the same file open on your PC, when you also open it to edit it on your mobile device? And can you please send us a screenshot of the error message, so we can have a visual of the issue as well?

Thanks for getting back to me, Elaine. I'm able to open the article on my end, can you try again and let me know what you see? In any case, to see the version of Dropbox, you need to hover over the small Dropbox icon in your menu bar, at the top of your screen, by the WiFi icon. Also, are the files in question currently…

Hey @"Lola136", do you mean that you upgraded the wrong account? Or did you just use the wrong email, when you created the account? If the latter, you can simply change the email address of your account by following the steps in this article. As for you @"Elijah12", I'm sorry to see you're having trouble upgrading your…

Not a problem! If you have any other questions, just give us a shout. Have a great day!

Hey @"DonDon75", thanks for the nudge here and sorry to see you're having trouble. Did you happen to contact our support team about this? If so, can you please give me the ticket number for your communication?

Hey @"emendelson", thanks for bringing this to our attention and I'm happy to see that the issue is now resolved. If you come across this again, do let us know. Have a great week ahead!

Hey @"prohap2", if you no longer want to use the Dropbox application on your Mac computer, you'll first need to unlink it from your Dropbox account. To do that you can sign out of the application or delete it from the security tab in your account settings. Once the computer is unlinked, you can uninstall the Dropbox app…

Hey @"elainemorrison", thanks for reaching out to us and sorry to see you're having trouble. Are you seeing this in the Dropbox folder on your computer or in your online Dropbox as well? Which macOS version are you using and which version of Dropbox? You can see the Dropbox version, if you hover your mouse over the Dropbox…

Thanks for keeping us in the loop, @"r-c-195"! I'm glad to see your issue is now resolved. If you need anything else, our Community will be happy to help you out. Have a great week ahead!

Hey @"Simon W.17", the "make online-only" option is actually the option you're looking for! This will allow you to make a file online-only, so it doesn't take up space on your hard drive. I hope this helps!

Hey @"Seager1", can you just confirm that you've enabled the Dropbox system extension in your account settings on the Dropbox site as well? If that doesn't help, uninstall and reinstall the Dropbox application, to see if that helps.

Hey @"ssss2e32", sorry to see you're having trouble accessing our website. Are you able to test if you can access our website when connected to a different network?

I'm glad you were able to retrieve all your files, @"STUOS", and that this situation is resolved for you. Rest assured that all your comments are also passed along to our team. Now, there are a couple of things to check, before deleting your Dropbox account. The backup feature needs to be disabled, if you haven't done that…

Hey @"sodaspop", thanks for this, but would you mind attaching the screenshots directly to your next reply here? To do that, click on the little camera icon right above the reply box. Thanks!

Hi there @"caikj001", thanks for posting to our Community! I wouldn't suggest copying anything into your computer backup, but have you taken a look into our feature that allows you to back up external drives? If your photos are in external drives already, you can just back those up, by following the steps in this article.…

Hey @"Andrew55", I'm glad this was resolved for you. It appears that this is an issue that has to do with the way the Files app works. So, I would definitely recommend you reach out to Apple for further assistance, @"ae6dx00".

Hey Janine, you mentioned that you see the events. Are you able to see the files in your events page? And does it mention that these files were deleted? Do you see anything in your backups page?

Thanks, @"dragomirradev", I've just sent you an email, so make sure to reply back to me, when you have a chance.

Hey @"Bfreshh74 ", sorry to see you're having trouble. Did you upgrade your account directly through our website or from the app on your phone? If the latter, was the payment made through iTunes or Google Play?

Hey @"r-c-195", can you please clarify what you mean? Did you have the time to take a look into this thread and the troubleshooting steps available, to see if any of them help, like Megan suggested?

Hey @"lucy333", welcome to our Community. Did you perhaps enable our backup feature at some point? What do you see in your backups page here?

Happy to see that this is resolved, @"x184926". Thanks for your feedback and if you have any other issues, let me know. Have a great week ahead!

Hey @"HealthFreak", thanks for posting to our Community. If you see different sizes on the photos, it means that the original photo was probably modified by a third party app, which added metadata to the photo. The Dropbox app doesn't actually modify your files. We just scan your camera roll for any changes and…

Hey @"Josemrodriguez2", thanks for reaching out to the Dropbox Community. According to our Terms of Service, we can only provide refunds if required by law. If however you'd like to confirm the case, you can open an incognito/private browsing window and click on this link to log a ticket with our support team. Once you do,…

Hey @"annoyedbydropping", thanks for reaching out to us. I just tested this twice on my end, and I do see an option to continue on the website, so let's see if we can find what's going on here. Are you creating your links through our website or the mobile app? And are these links perhaps "can edit" ones, instead of "can…

Hey @"Andy Arkin", thanks for reaching out to our Community! Can you please check if the email is coming from one of the official Dropbox domains? This will let you know if it's legitimate. Keep me posted.

Hey @"MarcSheldon", thanks for bringing this to our attention. Is it possible that you might have more than 300k files in your account and Dropbox folder? This is a soft limit to how many files you can have and the performance of the application declines when this number is reached. You can read more about this here. If…

That's good, now we know what the issue was. Can you please enable it? Then close the Dropbox app and then relaunch it, to see if you will get the option to make a file online-only again.