Hannah Dropbox Community Moderator

Hey @"Toa_Of_Justice", before we reach out to you, can you let us know if you've tried any troubleshooting steps other than restarting your device? Have you cleared the Dropbox app cache from the app's settings? Have you also tried uninstalling the app, restarting the device and reinstalling it? Just keep in mind that if…

Hey @"Kemaneo", thanks for bringing this to our attention. I just tried to recreate this on my own device, but tapping on the "open" button, just opened the link as normal. Which version of the Dropbox app do you have installed? And which browser are you using to open the link? Do you have a different one you can try? Let…

Hey Julie! Indeed, you can only make changes to your files in the external drive, but you cannot make changes to your backed up files in the cloud, so I guess the sync would be one-way, in this case.

Happy to see that, @"gduffydc", and thanks for letting me know! If you need anything else, just give us a shout. Have a great week ahead!

Hey @"merlin-eng", I'm afraid that the screenshots never got uploaded with your reply. Would you mind trying once more from the camera icon?

Hey @"JohnMiles", sorry to jump in here. I just sent you an email, so please make sure to get back to me, when you have a chance. Thanks!

I see, thanks for that, Lesley, and sorry for the delay here. It does seem like the Windows app is having trouble syncing your files. If you do wish to continue troubleshooting this, can you please try restarting your computer, to see if that helps? Can you also quit the app and then relaunch it? Maybe that'll do the trick.

Hey @"glower23", thanks for posting to our Community today! Would you mind giving us some more info on your issue, please? Are you not able to access your Dropbox files from your new PC? And do you have this issue with all your Dropbox files? Do you have this issue with your Backup too? Are you able to access all your…

Hey @"mcthom", thanks for letting us know about this. In general, camera uploads will recognize the photos that are already uploaded, and will continue only with the ones that aren't. This is quite strange indeed; can you let me know how you can see that it's trying to upload all your photos? Have you allowed any photos to…

Hey @"VisDom", I moved your post to this relevant thread. Please check out the info that Rich has provided here and make sure to try the steps to increase the bandwidth that the app uses from your preferences. I hope this helps.

Hey @"Franco52", thanks for bringing this to our attention. Are you having this issue only with MS Office files or other types of password protected files as well? Have you tried through a different browser or a private browsing window, to see if that helps? Let me know what you find.

Hey @"gduffydc", thanks for posting to the Dropbox Community. Can you please give us a few more details on the issue? Why are you not able to access your files? Are you getting some kind of error message? And are you referring to all your Dropbox files or specifically your backup ones? Any additional info would be really…

Hey everyone. Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window. If the issue persists, please let us know.

Hey @"cyrus123", is this API related?

Hey @"trongo", how are you today? Assuming you have the Dropbox application installed on your computer, all you need to do, is open your Dropbox folder, locate the MS Office file you'd like to edit and directly open and edit it with the corresponding Office app. Any changes you make to the files in your Dropbox folder,…

Hey Janz! Do you mean that you cannot access your Dropbox account? Can you click on this link, and let me know if you can access your files from there?

Hey @"Frostinite", thanks for the ticket number. I completely understand your frustration. From what I can see, the agent on your case has replied back to you, so please make sure to get back to them, so they can continue assisting you.

Not a problem at all, I'm happy to see that it's all resolved now. 🙂 If you need anything else, make sure to let us know. Have a wonderful weekend!

Hey @"dsnidey", I just sent you an email, so we can continue from there. 🙂

Hey @"kaFxo3-zigkad-nerxyb", just went over your case here and wanted to confirm that there's nothing to worry about. As long as you frequently access your account, even if it's full, your files are safe, you just won't be able to add any more to it. And of course, you don't have to upgrade it, if you don't want to.

Sorry to jump in here, @"jw1313", but can you check your email, to see if you also received an email about this promotion?

Hey @"BJRo" and @"Andrew Parker", sorry to see you're having trouble with this. Did you manage to try the advanced reinstall steps, to see if they help?

Hey @"goprea", sorry to see you're having trouble with this. In the backups tab in the application preferences, there should be a "show setup notifications when new external drives are plugged in" setting. Is that checked? If not, please uncheck it, to see if that helps. As for you, @"sightshooton", did you previously…

Sorry to jump in here, @"p aplin vft", but can you also send us a screenshot of how your Dropbox folder appears, for comparison reasons?

Hmm, if they don't appear in the All files page, then they are not actually saved to your account, I'm afraid. Could they be files you opened from links your wife might have shared with you? Can you search for them through the search bar at the top right corner of the page, to see if you can locate them?

Hey @"alessiacosio", can you let us know where you're having this issue? Is it on Dropbox Paper, or on a shared file? Also, are you referring to notifications on the website, or on the Dropbox icon on your computer? And are you receiving comment notifications from other people, just not from this particular person?

Hey @"juliemahault", thanks for posting your question to our Community! About the backup feature you're looking for, you can take a look at our external drive backup feature, to see if that suits you. Also, files you add to Dropbox are not altered in any way, when uploaded. And you can easily access them through our…

Thanks for the update, Lesley. Do the files possibly contain any of these incompatible characters in their names?

Hey @"janak1", thanks for letting us know about this. Do you happen to have the .txt file with the error log to show us? A screenshot would be perfect.

Hey @"Gregg Hall", if you hover right on the file name, you'll get the "hand" icon of your mouse, that will open files and folders with a single click. But if your mouse is not on the file/folder name, but just really really close to it (doesn't matter if it's above, under, left, right), you'll get the arrow and you'll…