Hannah Dropbox Community Moderator

Hey @"crystal772m", do you happen to have about 300K or more files in your Dropbox folder? Because that could be a reason why this might be happening. Can you try removing some folders from your Dropbox folder through selective sync, to see if that helps?

Hey @"cbankston", if both your Dropbox desktop app and the website are signed in to the same Dropbox account, all the saved files should appear in both places. If I understand correctly, you have some files online, that do not show up in your local Dropbox folder. Do the files online only appear in the Home tab? Or are you…

I see, thanks for the update here, Joan! I'm glad you were able to figure this out and that everything is back to normal now. We do appreciate your feedback on this as well. If you need anything else, make sure to let us know!

Hey @"merlin-eng", sorry to jump in here. I'm happy to see that you were able to see the location info of the photo after switching it to available offline. Do you mean that just by double-clicking on the file and opening it, you don't see the location metadata, but if you manually switch it to "available offline", they…

Hey @"lesleydd", sorry to jump in here. If you click on that small Dropbox icon in your system tray, then on your initials/profile pic and then on "view sync issues", do you see anything related to those files?

I see, thanks for keeping me in the loop here. Another way to go about this, would be to open the photo, tap on the "..." (ellipsis) button, save the image to the device and then open it with your third party apps through there. Or even better, open the file from the Dropbox folder location in your Files app and open it…

Thanks for the update here, @"chi-town198". Can we actually send you an email, so we can look into this internally?

Happy to hear that, @"Fuquan"! If you need anything else, make sure to let us know. Have a great week ahead!

Thanks for the nudge here, @"joancleary". The backup feature is a feature of the Dropbox desktop app, which backs up your desktop folders to Dropbox. Have you tried to disable the feature as a first step?

That's perfect, thanks! Let us know, when you hear back. 🙂

Hey @"BB27", sorry to jump in here. Are you still having the same issue today or was this resolved for you?

Hey everyone, are you still having this issue? And can you let us know if you're on a subscription already and are just trying to update your billing info, or are you perhaps trying to upgrade your account anew?

Hey @"Smalltowncat", thanks for reaching out to the Dropbox Community. Since the steps to link Kobo to Dropbox are coming from Kobo, have you tried reaching out to them for assistance? Also, does this page help perhaps? Let me know how it goes.

Hey @"difaraka", thanks for posting to our Community today. Which version of the Dropbox app are you using? You can see that if you open the Dropbox app, tap on account and then on the gear icon. Also, have you perhaps contacted Apple about this, to see if there's an issue on their end? Let me know what you find!

Hey @"Fuquan", thanks for bringing this to our attention. Can you try to install the application from this link and let me know what happens? Thanks so much!

Hey @"Erication", if you're having any trouble reaching out to our Support team, let me know, so I can reach out to you.

Thanks for the update, Lexeyich. I see the "Open in.." option on my own device too, so it must be something specific to your iPad. Have you restarted the device at all ever since this started happening? Can you also clear the Dropbox app's cache, from the app's settings, to see if that helps?

Hey @"Tyler5", thanks for bringing this to our attention. I just tested this on my device and the previews of .mp4 files work as normal for me. Do you have the most recent version of the Dropbox app installed (currently 304.2.2)? If you save a video file to your device, to play with the device's native media player, what…

Hey everyone, thanks for flagging this. Since you're trying to upgrade directly through our website, can you all try to use a different browser or a private browsing window, to see if that helps at all?

That's great to hear, @"LDrop"! I'm happy the download link worked for you. If you need anything else, make sure to let us know. Have a great weekend!

Hey everyone! There have been some recent changes and you can now share a subfolder inside an already shared folder. However, there are some rules to keep in mind, when trying to do this. You can read more about that in our Help Center article here. I hope this helps!

Hey everyone! You should be able to find the steps on how to disable the external drive backup through the desktop application's preferences here. I hope this helps!

Hey everyone! When it comes to streaming audio and video files shared through a link, the streaming time depends on what plan the person who owns the file has and the times have been updated. - If the owner is a Dropbox Basic user, you can stream the first 30 minutes. - If the owner is a Dropbox Plus, Family, or…

Hey @"Barclay", thanks for letting us know about this. When the app quits, is it giving you some sort of error message? And what's the exact status of the app, when you hover over the Dropbox icon in your system tray/menu bar? Let me know and we'll go from there.

Hey @"JamieCarr0520", is this error message coming from Dropbox or from your computer's OS? Can you please send us a screenshot, so we can have a visual too? Thanks!

We appreciate the update here, @"cavega". Your comments have already been passed along to our team. If you have any further issues, don't hesitate to let us know.

Hey @"Lexeyich ", thanks for reaching out to the Dropbox Community. Are you referring to exporting (or opening with a third party app) files through our mobile app? If so, are you using an Android or an iOS device? And which version of Dropbox do you have installed? Is it the latest one (304.2.2)? Once I have this info,…

Hey @"LDrop", thanks for posting to our Community today. Can you clarify why you aren't able to install the Dropbox desktop app on your computer? Are you getting some kind of error message? If you click on this link, do you perhaps get a pop-up that suggests you install the S mode version instead? If so, there should be an…

Thanks for keeping me in the loop. @"Peleela"! I'm happy to see that you were able to resolve the issue and that your Dropbox application works correctly now. If you come across any other issues, or if you have any questions, let us know. Have a great day!

That's awesome news, @"twid"! Thanks for keeping us updated! I'm happy to see it worked and if you need anything else, make sure to let us know. Have a great day!