Hannah Dropbox Community Moderator

Hey @"Frank Costanza", thanks for taking the time to post today. Did you perhaps enable our backup feature at some point? Do you see a backup taking up your space here?

Thanks for the info and the screenshots, @"fhussar". However, can you please clarify what you mean when you say that the app doesn't open? When you click on the Dropbox icon in your menu bar and then on the folder icon, the Dropbox folder opening is the expected behavior. Are you referring to the Dropbox app interface…

No worries, we got it! I just reached out to you, so make sure to get back to me when you get a chance. Thanks!

No worries, @"SL10", I just sent you an email, so make sure to get back to me, when you have a moment.

Hey @"Julia Pavlova", thanks for reaching out to the Dropbox Community today! Were able to do this before without issues? And can you send us a few screenshots showing the steps you're following, so we can have an idea of what you see on your end? Thanks in advance!

Thanks for reaching out to us, @"WyRwSyK", and for bringing this to our attention. Can we actually send you an email, so we can look into this in detail? Let me know!

Hey Andre, thanks for this info and the screenshot. Would you mind sending us a couple more screenshots of what you see, when you follow the steps above. For example, a screenshot of what you see when you try step no. 2, 3 and 4. Thanks!

I'm happy to hear that you managed to make it work again, @"Panda13"! If you need anything else, make sure to let us know. Have a great week ahead!

Hey @"andreas781", thanks for coming back to the thread and sorry to see you're having this issue again. Which version do you currently have installed? The most recent version now is 162.4.5419.

Happy to see that it worked, @"bjose"! If you come across any other issues, make sure to let us know. Have a great week ahead!

Hey @"blhuynh", thanks for the nudge here. Dropbox doesn't really have an option that would allow someone to rotate a file. You should be able to export/save the file to your device, though, and rotate the saved version. I hope this helps!

Thanks for keeping me in the loop, Patrick, and happy Monday! I'm glad to see that your Dropbox app is now working as normal. Perhaps you needed the latest version to be installed for this to be fixed and I'm happy it is. If you come across any issues, let us know!

Hey there @"PTB_9", happy Monday! So the feature in question exists to allow you to automatically save screenshots and screen recordings to your Dropbox folder. If you're taking your screenshots and manually moving them to your Dropbox folder, the end result is the same, it's just done manually. Would you like to continue…

Hey @"fhussar", thanks for the nudge here and sorry to see you're having trouble. Do you see the small Dropbox icon in your menu bar, or is it not there? If you see it, can you please hover over it with your mouse and let us know what you see?

Yes, the name of the file is indeed essential, if we're going to be searching for it. If you remember around what date it was deleted, you can also look at your events page, to see if you can locate the deletion event.

Hey @"Edouardd", would you mind giving us some more info on your issue? Are you getting some kind of error message? Is the Dropbox app crashing completely when the finder extension for Google Drive is active on your computer?

Hey @"doesitwork", thanks for posting to our Community. At the moment, the backup folder of another computer or external drive is not locally synced to your computer. This means that you can only download the backup files, using the download option on our website. I will however pass your feedback along to our team about…

Hey @"elsar", thanks for reaching out to the Dropbox Community. Can you please send us a screenshot of what you see in this page? Thanks in advance!

Hey @"cwithe", thanks for taking the time to post about this. We really appreciate your feedback here, but let's see what we can find out about this. When did you start having this issue? Was it after the app was updated to the latest version? Have you tried restarting both the computer and the Dropbox app, to see if this…

Hey @"username1232", thanks for posting to the Dropbox Community! You can enable the feature of automatically uploading screenshots to your Dropbox folder, by following the steps here. Let me know how it goes or if you have any questions.

Hi there @"FLYONTHEWALL", I just replied to your previous post! Can you please clarify if you're seeing this behavior when uploading through our desktop app or the website? If it's the website, can you try from a different browser or a private browsing window, to see if that helps? Keep me posted.

Hey @"Panda13", welcome to the Dropbox Community. When you say 'standby mode', do you mean when the app is open in the background and the phone is locked? I have no trouble previewing audio files in the background, after testing this on my end. Which version of the Dropbox app do you have installed? You can see this if you…

Hey @"NickPT", thanks for reaching out to the Dropbox Community. While there's no such option for Android, there is in fact a refresh option on Windows. If you open a folder and right click anywhere in the folder (but not n a specific file), you should see a "refresh" option. However, keep in mind that the changes you're…

Thanks for the confirmation! Can we actually send you an email there, so we can look into this internally?

Hey @"mattvinyl", thanks for posting to the Dropbox Community today! You can send 'can edit' links to folders as well. See more info and steps on how to create them here. I hope this helps!

Hey @"jw1313", you should receive a reply to your ticket really soon. As for you @"AlBal", I just reached out to you, so we can continue from there. Thanks!

Happy to see that your issue is now resolved, @"jadabe3". If you come across any other issues, don't hesitate to let us know. Have a great weekend!

Hey @"dlwoaud", thanks for the update. I can see you're replying to this thread from two different Community profiles (or Dropbox accounts). Which one is currently having this issue? Your @"dlwoaud" or your @"dlwoaud1" account?

Hey @"Tacitus24", thanks for reaching out to the Dropbox Community. I believe this should have more to do with your OS, rather than Dropbox. If you take a look this or this article, can you find any helpful info? Let me know how it goes.

Hey @"RogueXLR", thanks for bringing this to our attention. Generally, syncing is a more complicated process than just transferring data. Each file is divided and compressed into hashed components, transferred via secure data transfer, and then encrypted and stored on our servers. It also depends on how fast your computer…