Hannah Dropbox Community Moderator

Hey @"WesleyJ", thanks for bringing this to our attention. Are you using the Dropbox Passwords app on your phone, or the browser extension? If the second, on which browser are you using it? And if you remove the login for the particular websites and then add it back, does that help? Keep me posted.

Hey @"enzo950sm", thanks for posting to our Community. If you have an unknown charge in your bank statement, you can use our lookup tool, to locate the email address connected to the account in question. Let me know how it goes or if you need anything else!

Hey @"Figment", thanks for posting to our Community. Did you create the trial using our website directly, or through the app on your phone (which would make your payment come through iTunes/Google Play)? Thanks in advance!

Hey @"Mirna D.", thanks for bringing this to our attention. Can you send us a screenshot of the message you mentioned on the application icon? And if you try to rebuild the Spotlight index, does that help? Cheers!

Thanks for reporting this, @"lorebett". Can you try to rebuild the Spotlight index, to see if that helps at all?

Hey @"Vincehood", thanks for letting us know about this. Can you send us a screenshot from your settings, showing this behavior? Have you also tried clearing up the cache/offloading the app from the device's settings? And if you completely remove the Dropbox app, does the issue go away? Let me know what you find.

Hey @"PuzzledUser", thanks for bringing this to our attention. Which version of the Dropbox app do you have installed and what's the sync status currently? You can see that by hovering over the Dropbox icon in your system tray. Also, if you quit the Dropbox app and try to open these files from the Dropbox folder, do you…

Of course, Daniel, I just emailed you, so make sure to get back to me, when you have a chance. Thanks!

No worries, I just sent you an email, so we can continue from there. 🙂

Hey @"NunzaumedeinRoss", thanks for posting to the Dropbox Community. Just to clarify, our website is like a reflection of what is actually saved to your Dropbox account. If you have files in your local Dropbox folder, which do not appear in your account online, that means that there's a syncing issue with your desktop…

Hey @"NicoleDominique28", I think this should help!

Hey everyone, thanks for reporting this to us. Can we send you an email, so we can look into this internally?

Not a problem, @"willywonka"! I just sent you an email as well, so make sure to get back to me, when you have a chance.

Hey @"chris567", can you also try everything you see in this article, to see if any of those suggestions/troubleshooting steps help?

Hey @"INFD", sorry to see that you're having this issue. May we send you an email, to look into this internally?

Hey @"Jean B", I just sent you an email, so just get back to me, when you can. Thanks!

Hey @"matsuli", thanks for bringing this to our attention. Can you let us know what you see, when you plug in your external drive to your computer? Does that bring up any dialog? Are you using this external drive on other computers as well? And what's the sync status of the Dropbox application, when you hover your mouse…

Hey @"dickson14631", thanks for reaching out to our Community. It seems you have enabled our backup feature, which moves your desktop folders to your Dropbox folder. You can follow the steps here, to disable the feature and move your folders back to their original locations.

Hey @"norm3", sorry to jump in here! If you enable our backup feature on your computer, your macOS desktop folders (Downloads, Desktop, Documents) will get backed up to Dropbox. They'll be moved into your Dropbox folder to a folder named "Mac" and you'll be able to access them from there on that machine. If you'd like to…

Hey @"arana", you've got mail as well!

Hey @"GadgetGrrl", sorry to jump in here. If you accidentally moved files into your Dropbox folder and you don't want them to sync to your Dropbox, you can just select and move them out of the Dropbox folder, to stop them from syncing.

Hey @"Kemalsyah277", can you check your backups page, to see if you have files taking up your space there?

Hey @"USMCSGT323", sorry to jump in here. Have you tried double-clicking on the files in your old Dropbox folder that are online-only, to see if they can get downloaded/opened?

Hey @"Caitlinml", thanks for the nudge here. The steps to remove your access from a shared folder can be found here. I hope this helps!

Hey @"Fadyrizk", thanks for bringing this to our attention. Did you upgrade your account through the Dropbox app on your mobile device (through iTunes/GooglePlay) or directly through our website?

Thanks for the additional info! I just sent you an email, so we can continue from there. 🙂

Hey @"bobbyizqu", this is quite a strange issue. Does this only happen with jpeg/jpg files? Or with other types of files as well? Can you turn off the "email to Dropbox" feature and then turn it back on, to see if that helps?

Does the parent folder of the folder you're trying to share, have a "two people" icon on it instead of a plain blue folder? That would indicate the the parent folder is a shared folder. And to check if you're the owner of the parent folder, click on the "Share" button next to it in your "All files" page and then click on…

Hey @"Michaellangley", thanks for posting again! I'm not really clear on what this specific folder path is, but in any case, when you share a folder with someone, you share with them everything inside this folder. For example, if you give them access to a parent folder with multiple subfolders, they'll be able to access…

Hey everyone, if you haven't done so already, can you please try to quit the Dropbox app and then relaunch it, to see if that helps?