Hannah Dropbox Community Moderator

Thanks for the screenshots, Ashley! Are you having this issue only when trying to insert photos from your Dropbox folder or other folders on your computer as well? If you close the Dropbox app first and then choose a photo to insert, does it work?

Hey @"Luvialazo", thanks for bringing this to our attention. I'm not really sure that this has to do with the Dropbox application; you can definitely use it on a macOS Ventura computer. Can you login to your account directly through our website, verify your email there first and then try to sign in to the app, to see if…

Hmm, can you try to save another video again, as a test, and let me know what happens with that?

Hey @"Mika2", can we reach out to you via email, so we can have a closer look into this?

Hey @"bartb", sorry to see you're having this issue. Is it possible that you have a security app, like an antivirus, VPN, firewall, proxy, etc., that might be interfering with the Dropbox app? If you do, make sure to temporarily disable them, to see if that helps.

Sorry to see you're having this issue, @"asjd". Can you please send us a screenshot of the error you're getting, so we can have a visual of this?

Hey @"JPCDB", I assume that you have the Excel app installed on your devices, right? When you open the Excel file on the Dropbox app and tap the "open with" button (the one next to the 'copy link' button), what happens?

Thanks for that, Nikki! Did you have a chance to try from a different browser or a private browsing window? Can you also clear this browser's cache, to see if that helps at all? 

Hey @"MeeshLSU", would you mind if we send you an email, so we can take a closer look at this in private?

Thanks for that, Brian. Can we actually send you an email, so we can look into this internally?

Hey @"marktb1961", thanks for all the info you provided. Is the 3rd party app that you're using to create these files somehow connected to your Dropbox account? Meaning, does it appear in your connected apps page? And are you exporting them to Dropbox from this app, or are they created in the Dropbox folder directly?

Hey @"jhedleyj", before we send you an email, would you mind checking your local Dropbox folder, to see if you can locate the backup there? It should be in a folder named "Mac".

Hey @"cbucks", thanks for the nudge here. Did this behavior appear recently? Did you make any changes to the computer, when this started happening, like updating your OS, for example? Any additional info you can give us or screenshots showing this, would be really helpful.

Hey @"lewisrdixon", like my colleague Jay mentioned, the Dropbox website will download files to the default download location of your browser. Have you searched your browser's settings to find/change that location?

Hey Sarah! I'm happy to see that clearing the cache helped. In my case, the video I downloaded, went to Photos, but was this video taken with your phone? Where was it initially uploaded from? Could it be somewhere in your Files app?

Hey @"sarah2023", thanks for bringing this to our attention. I just tested this on my own device and I'm not having this issue. How large (in size) are the videos you're trying to download? Can you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", to see if that helps? As for the…

Do you mean that you installed the Dropbox Passwords browser extension, @"WCMan"? If you've saved some passwords on the Passwords extension, but you no longer want to use this, you can remove the passwords you saved, by following the steps here.

Hey @"James Lynes", do you see some kind of ellipsis button (three dots) next to the folder, that would give you an option to move it?

Hey @"Podblast", we appreciate you still being here and please do update us, when you have more info! As for you @"RR88", can you let us know if you have the most recent stable version of the app installed? You can see this info, by hovering over the Dropbox icon in your system tray.

Hey @"jhedleyj", happy Monday! We appreciate your feedback here about this. Can you also just check the bandwidth that the Dropbox app uses, to make sure it's not limited?

Hey @"minpi", we definitely appreciate your feedback here, and rest assured that it's passed along to our team. Thanks for sharing what worked for you, @"r2xman", hopefully this will help other users as well. @"ThePlanner", have you had a chance to try what worked for @"r2xman"?

Hey @"ojl", thanks for reaching out to our Community. So, this might be happening, if you and your collaborators are on different versions of Dropbox Paper. To test this, you can all go to the "all files" page on dropbox.com and click on Create > Document. If "Dropbox Paper" is one of the options that appear there for you,…

Thank you for sharing your findings from playing around with this, @"marvf". If you have issues in the future, please make sure to let us know. Have a great day!

Happy to see this helped, @"andakarv2"! If you need anything else, make sure to let us know. Have a great day!

Hey @"nikkilewis", thanks for bringing this to our attention. Is this happening to all team members or just specific ones? And are you seeing the same error, when trying from other browsers or a private browsing window too? A screenshot of the error would definitely be helpful, if you can send us one as well. Thanks!

Thanks for checking this, Sergio. Can you try to see if you can enable it from our website instead, to see if that works?

Thanks for checking, @"Danimach". Can you also let us know some info about the formatting of the drive and maybe send us a screenshot, showing the drive's properties?

Hey @"Josephine9", sorry to jump in here! Have you tried uninstalling/reinstalling both Dropbox and StyleNote Pro, to see if that helps at all?

Hey @"BamaSubvet", can you clarify what you mean by "destroyed"? Are you getting an error, when trying to open them? Were the files set to online-only, before you disbanded the team? And are you able to access/open them on dropbox.com?

Thanks for the update Kristina! Would you mind comparing the folder paths for when you go to the Dropbox folder through the app and, then when you go to attach a file to an email, etc. to see if they're the same? Sorry to insist on this, it just sounds quite strange, so just wanted to confirm! 🙂