Hannah Dropbox Community Moderator

Hey @"torbachkristensen", thanks for reaching out to the Dropbox Community today. Which browser are you using to download the files? Do you see any difference, if you download them from a different browser or a private browsing window? And do the files preview correctly on the Dropbox website? Keep me posted.

Everyone still facing this issue, please make sure to reach out to our support team for further assistance. If you're having trouble reaching out to support, please let us know. Thanks!

Hey @"jdbisbey" and everyone else that is having this issue. If you're still having trouble, can we reach out to you via email, to investigate further?

Hey @"impossiblefunky", thanks for bringing this to our attention. Have you tried from a different browser or a private browsing window, to see if that helps? Let me know how it goes and we'll go from there.

Hey @"abhishek anand", I'm sorry to see that you're also facing this issue. Can you send us a screenshot of the error message, while making sure your personal info is hidden? And also, can you try to upgrade your account from another browser/private browsing window and let me know the results?

Hey @"Shawn G.2", sorry to jump in here. Can you please clarify something? When you're getting the error, you're basically trying to access the Dropbox folder from another user account, is that right? And before the Dropbox folder was moved to the Library, did you have it located in the shared folder or somewhere…

Hey @"alimaybar", sorry to jump in here. It seems that the behavior you're seeing is actually expected. I will, however, pass your comments along to our team, so thank you for your feedback. If you need anything else, don't hesitate to let us know.

Hey @"gloriacc88", thanks for bringing this to our attention. Can you try to clear Chrome's cache, to see if that helps at all? And what happens if you use an Incognito window? Let me know what you find.

Hey @"jxrgen", can you right/control click the Dropbox folder itself and choose to make it available offline, to see if that helps?

Hey @"Julian G.2", I hope you're well. Please try again, but this time, open your Dropbox folder and select all your top level folders and switch those to "available offline", to see if that works. If not, please send us a screenshot of the Dropbox application's sync status and a screenshot of your local Dropbox folder,…

Can you please send us a screenshot of the options you see, Kyle?

Hey @"E_3", thanks for reaching out to our Community. We appreciate your feedback on this matter. I will make sure that your comments are passed along to our team. If you have any questions, let us know!

Thanks, Piero! I just emailed, you so we can continue from there.

Hey @"HongStarr", in the sidebar of your Finder, there's a Dropbox option in "Locations". Does that take you to the folder we see in your screenshot? And how about if you click on the Dropbox icon in your menu bar and then click on the folder icon? Does that take you to the same folder?

Thanks for that Mark! Can you try these steps, to see if they help at all? If not, then try these steps. Thanks!

Thanks for the update, Ian! I'm happy to see that this was resolved for you after updating the Dropbox app. If you need anything else, make sure to let us know.

Hey @"Javeon", thanks for posting this. We really appreciate your feedback here. I'll make sure to pass your comments along to the team. If you need anything else, just let us know. Have a great day!

Hey @"Macnerdy", welcome to the Dropbox Community. Can you let us know the steps you're following to add the photos to Dropbox? Are you using our mobile app or our desktop app? Any additional info on the process, would be really helpful. Thanks in advance!

Hey @"PieroNeri", if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

Hey @"Bjames", if you have a free Basic account, but got charged, you probably got charged for a different account. Is the @"JesusPlease" profile yours as well? Could it be possible that you're charged for that account instead? And which account should we reach out to, please?

Hey @"pamchromebook", thanks for bringing this to our attention. Dropbox on a Chromebook doesn't really work as the desktop client does on a PC or Mac computer, it basically acts more like our mobile app. Are you having this issue only with Dropbox? Are you having trouble opening other files on your Chromebox (apart from…

Hey everyone. If you're still having this issue, can we reach out to you via email, so we can have an in-depth look into this?

Hey @"warren green ", sorry to jump in here! Did you receive an automated reply, when you submitted the help request? The ticket number should appear there or perhaps in the title of the email.

Hey @"mykle", thanks for bringing this to our attention. Is it possible that you were signed in to another member's account at the time you tried to change these settings? If not, can you try from another browser or a private browsing window, to see if that helps? You can also try the "content" tab in your admin console,…

Thanks for checking that, Sarah, and happy Monday! Can you also let us know which version of the Dropbox app you have installed? If you restart the device, does it help? Or if you uninstall and reinstall the Dropbox app?

Hey @"Ian J.10", sorry to see you're having this issue. Do you have the most recent version of the Dropbox application installed on your computer? If not, make sure to update the app, to see if that helps.

Hey @"MartynC", thanks for visiting our Community. Can you please go to this page in your account settings, and try to change your email address from there? If you don't see an "edit" button, what do you see? Let me know how it goes.

Hey @"Alex Andru", thanks for posting to the Dropbox Community. Did you recently make any changes to your hard drive or add a very large number of files to your Dropbox folder? What's the current sync status of the Dropbox app? You can see that by hovering over the Dropbox icon in your system tray. Let me know what you…

Hey @"Doris7", perhaps the files are taking a while to sync. If you hover over the Dropbox icon in your menu bar, what's the sync status of the app?

Thanks for the screenshots, Sergio. Can you click on the "Try Dropbox Backup" button in that page that I gave you, to see if that allows you to set up your backups?