Hannah Dropbox Community Moderator

Hey @"Hil", I just wanted to clarify something here. In order to access the receipts/invoices for a subscription (by following the steps in the article you linked), you need to actually be logged in to the account in question. If you don't have access or don't know which account the payment is for, you can use the look-up…

Hey @"platfarm Inc", the look-up tool that you used should provide you with the email address attached to the payment. If however, you don't see the address or don't have access to the account in question, we can help you out. I just sent you an email, so make sure to get back to me, when you have a chance. Thanks!

Perfect, I just sent you an email, so we can continue there. Thanks!

It does sound like you have two accounts. So, if I understand this correctly, you have a paid account that uses an email you can access, but is not your preferred one. And another account, which is free and doesn't have a lot of space, but uses your main/preferred email address. In this case, you can try one of two things:…

Hey @"impossiblefunky", I understand that this is quite inconvenient, but from what I see, your ticket is being handled by our specialists, so once they have news for you, they'll reply back to you there. If you have any other Dropbox questions, please let us know. Have a great day.

Hey @"MSDinFL", since you don't have the Dropbox icon to check the selective sync settings, can you check if the Dropbox application is actually running? You can check this from your activity monitor. If it's not running, can you try our offline installer, to see if that helps bring back the Dropbox icon?

Hey @"Mord0r85", can we actually send you an email, so we can look further into this?

Hey @"alimaybar", indeed, this behavior is expected and when you upload photos and videos using camera uploads, they will start getting added from the newest to the oldest. We appreciate your feedback here and it will of course be passed along to our team.

Thanks for the update here, @"Geoffrey F.". Can you please check the sync status of the app and let us know what you find? You can see this info, by hovering over the Dropbox icon in your system tray.

Hey @"Juliane01", just wanted to give you some info on this as well. Basically, this one-time security code email is sent to you, if Dropbox detects a "suspicious" sign-in attempt, but it's not related to two-step verification. You can read more about it here. At the moment, there's no way to disable this email, but we…

Hey @"Whitecold", would you mind sending us a screenshot of your space usage, showing the space used by the Dropbox cache, so we can investigate this a bit further?

Hey @"scrapbooker", sorry to hear that. Can you please send us a screenshot of how the files appear and a screenshot of the options you currently see, when right-clicking on the files?

No worries, @"RonH1", I just sent you an email, so we can investigate this internally. 🙂

Hey @"jxrgen", the way the Dropbox for macOS app works, new files will indeed sync as online-only. As a workaround, you can make your entire Dropbox folder available offline.

What kind of emails are you receiving to your old address, please? Are they emails sent by Dropbox, or from people sharing files with you, for example?

Hey @"robert1881", it sounds like you replied to that ticket after it was closed. Can you send us the ticket number for the new communication (the one that went to the unmonitored inbox)? As for you, @"Redalong", can we email you as well?

Hey @"Kaliuitbali", thanks for bringing this to our attention. Can you double-check to see if you received the purchase receipt from Google about your payment? If you did, can we reach out to you via email, so we can look into this? Thanks.

Привет, @"AleksandrMoskalev", спасибо, что присоединился к нашему сообществу! Возможно, вы когда-нибудь включали нашу функцию резервного копирования? Видите ли вы какие-либо резервные копии, занимающие ваше место здесь? Дайте мне знать, что вы найдете. --------- Hey @"AleksandrMoskalev", thanks for joining our Community!…

Hey @"marcciatti", can we email you, so we can look further into this?

Hey @"Lyralina" and @"bartb", thanks for all the info. Can we reach out to you via email, to look further into this?

Hey @"eaadams", thanks for the nudge here. With annual subscriptions, you do get an email about your upcoming renewal almost a month before it's due. Can you double-check your emails, to see if you missed it perhaps? Or maybe it went to your junk/spam?

Thanks for this info, Jeff. What about the context menu items, are they also missing? And if you close the Dropbox app and then relaunch it from your Applications folder, do you see the same behavior?

Happy to see that helped, Martyn! If you need anything else, make sure to let us know. Have a great day!

Hey @"Richardv", sorry to see you're also having this issue. Have you tried Jay's suggestion here, to see if it helps?

Hey @"dariab", sorry to jump in here. Can you try to access your Dropbox Business account and Paper using a different browser or a private browsing window, to see if you get the same behavior?

Hey @"ashleysalas06", thanks for joining us on the Dropbox Community. It sounds like the Dropbox application on your laptop, is not syncing the files you add to your Dropbox folder. Can you please hover your mouse over the Dropbox icon in your system tray/menu bar, to check the sync status and version of the app? Let me…

Hey @"RaiyuLovesToast", before you delete the files, please make sure that you've unlinked the computer from your account. You can do so, by clicking on the trash can next to the name of the computer in question from the 'Devices' section in your account settings here. And as for you, @"MikeDodson", generally, as long as a…

Sorry to jump in here, @"AS75". If you open the file on our website and hover over it to bring up the black bar, where it has the zoom %, can you please click that and see if toggling between "zoom to fit" and "view actual size" makes any difference?

Hey @"fenulagg", you should be able to see a reply from me directly through your email account. Can you reply to me from there? Thanks!

Hey @"CarolLight13", sorry, but can you clarify what you mean by "the 'downgrade your account' page is useless"? Were you not able to downgrade the account from there? If so, why not? And do you still need help cancelling it?