Hannah Dropbox Community Moderator

Hey @"JPerry", happy Friday! I just wanted to also confirm that notifications from the desktop app about files being added/edited/deleted from folders, can only be turned off by each user individually. There is an option in the admin console, for admins to turn off viewer info, to hide info about who has viewed a file, if…

Привет, @"office_eco", спасибо, что обратились к нам. Не могли бы вы уточнить, о каких специальных символах вы говорите? Вы добавили эти символы в название папки, которая не синхронизировалась? Содержит ли имя папки какие-либо символы здесь? Держите меня в курсе. -------- Hey @"office_eco", thanks for reaching out to us.…

Hey @"Terrig", that's it! If you can right-click a file or folder now and see the 'make online-only'/'make available offline' options, then you're good to go!

I'm afraid we can only send an email to the address associated with your Community profile. It should be the one you see here. Do you have access to this address?

Hey @"Tipster", an admin that updates the billing info on a Dropbox Business team, automatically becomes the billing admin, and so the billing emails go to their email address.

Не проблема, мы можем изучить это подробнее, если хотите. Можем ли мы отправить вам электронное письмо? ------- Not problem, we can look into this further, if you want. Can we send you an email?

Hey @"irenesf", how are you today? If you're using the Dropbox desktop app, the changes you make by editing/adding/deleting files in your Dropbox folder, will sync to your account online. So even if your files are online-only, you can always make them available offline to edit them and your edits will sync online and to…

Hey @"KobusMe", thanks for reaching out to the Dropbox Community today. Do you perhaps have any security programs, like an antivirus, VPN, firewall, proxy, etc. on your computer, that could potentially be blocking the Dropbox app? If so, can you temporarily disable them, to see if that helps? Keep me posted.

Hey @"bdoman", sorry to jump in here. Does the Dropbox icon in your system tray show that the application is "up to date" or is it still syncing? And can you also right-click on your Dropbox folder, then click on "properties" and send me a screenshot of the info there?

Hey @"Terrig", this setting needs to be turned on, actually. Can you also follow the steps here, to make sure you've set the correct permissions for the Dropbox application?

Hey @"cloudstoragelover", the fact that new files added by other computers, sync as online-only (cloud icon), is expected behavior with the Dropbox for macOS app. You can see that and other expected changes in this article, that Walter hyperlinked in his reply before. As for the right-click menu items, are they missing…

Hmm, if you temporarily disable Sophos, do you see any difference?

Hey @"lumbarbandit", what my colleague suggested, is for us to send you an email to the address you have here on the Community, so we can look into and figure this out internally. Is that okay?

No worries, I'm happy to help! If you need anything else, make sure to let us know. Have a great day!

Hey @"AlvaroHuertas", thanks for posting your question today! Are you actually using an API, or do you just want to use Dropbox as a normal user? Any additional info you can give us, would be really helpful. Thanks!

Sorry to hear about this, @"portesi". Did you try this from a different browser or a private browsing window, to see if that helps?

Hey @"Mesaboy1969", I'm sorry to hear about this. Is it possible that you're looking at a different Dropbox account, than the one the files were in? To check this, you can look through any other email accounts you might have, to see if you've received any Dropbox emails and compare the address to the one you see in your…

Hey @"ashmtl", to find the SDC folder, you'd have to locate it via the SD card and find it on your phone. Another workaround would be to plug your phone into your computer, to browse your files/folders a bit easier. However, we do appreciate your feedback about making folder navigation when saving files from Dropbox to the…

Hey @"Mauxmoney", I'm not really clear on the issue, would you mind sending us a screenshot of what you see? Just make sure to hide any personal info on the screenshot.

Perfect, I just sent you an email, and we'll continue there. 🙂

Hey @"mwpmvanbeek", my apologies, you mentioned that your main account has much more storage, so I mistakenly thought it was a paid one. In any case, have you checked whether you have two Dropbox accounts? One way to check this, is to search for any Dropbox related emails in both your email addresses; that should give you…

Hey @"RRRarchit", thanks for reaching out to us. Space earned by referrals or by completing the Dropbox 'getting started' checklist, is permanent and would not get removed. Did you perhaps redeem some kind of promotion that has now expired? Or are you maybe looking at a different Dropbox account?

Hey @"amberdeann", if you want to disable the backup feature, you can follow the steps here. If you have any backups taking up your Dropbox space, you should be able to find and delete them from this page. But keep in mind, shared folders also take up space in your account, so if you have any, they might be what's taking…

Hey @"rmatdrop", thanks for the nudge here and sorry to see you're having trouble. From what I can see in your previous ticket, the agent had asked you to try and install a previous version of the Dropbox app, but there was no update on the ticket, so it was eventually closed. Did you try what the agent suggested or have…

Hey @"cmag1sp", sorry to see you're having this issue. There are some processes on your computer that could be looking at and downloading these files without you manually opening them. This could be some kind of backup service you might have, an antivirus, recently used file lists or third party apps that monitor files in…

Hey @"cbcollins", is this what you're seeing before or after submitting the links? Sometimes a link will behave like a link after it's been submitted or sent, like when you paste a link to an email, for example. It pastes like text, but then shows up as a link after the email's been sent. You can test this on your end…

Hey anonymous, thanks for the screenshot here. Would you mind sending another one that'll be showing the email address of the sender? Is the email coming from one of these official Dropbox domains?

Hey @"lindsaylindsay", how are you today? Can you try this again, this time from a different browser or a private browsing window, to see if you get the dropdown with the option to remove yourself this time?

Thanks for the screenshots, @"Oscar Fogelstrom", and sorry to jump in here. If you right click on one of those files, choose "make online-only" and then switch it to "available offline" again, does that help at all?

Hey @"kgrafer", no worries, can we email you on our end, so we can look into it together?