Hannah Dropbox Community Moderator

Hey everyone, thanks for letting us know about the issue you're having. Trying different browsers, clearing cache, trying private browsing windows, etc., are the most common and necessary troubleshooting steps when it comes to web issues. You'll find that most times the issues are resolved after following these steps, so…

Hey @"Bruce Peck", thanks for the screenshots here. Can you try to quit the Dropbox app and then relaunch it, to see if that helps at all?

Hey @"beastie", can you use this website to help you take a screenshot of the message? Once you've taken it, you should be able to see a camera icon above the reply box here on the Community, so you can attach your screenshot in your next reply.

Hey @"ronlw", sorry to jump in here, but could you send us a screenshot showing where you used to see your toolbar before? I'd like to have a visual of the issue, so we can guide you better!

Hey @"jb43", sorry to jump in here. Indeed, it's not possible to edit a .txt file through Dropbox. We appreciate your feedback on this, however, and I will make sure that your comments are passed along to our team. Regarding what you see when you click on the "open in" button, do you see this behavior on other…

Hey @"evensenm", just wanted to share an update on this. So, we plan to embed Boxcryptor’s zero-knowledge encryption capabilities natively within Dropbox for Business users on our paid plans to use across all file supported types on Dropbox. We’re working to introduce this functionality to our Business customers as soon as…

I understand your frustration, Ace, this is quite strange for sure. Just out of curiosity, can you check your team account and see if you have any files in the folder with your name on it?

Hey @"AndreiBarta", sorry to jump in here. Is the "TPA-Projects-dev" folder inside a team folder (a team folder would have an icon of a building on it)? Or is it just a shared folder in the team? From what I can understand from your screenshots, the folder has been shared at the "TPA-Projects-dev" level. That means that…

Hey @"billstangel", sorry to see you're having issues with this. Can you please clarify if you're just missing the options to make your files online-only/available offline, or all Dropbox context menu items? Also, which version of the Dropbox app do you currently have installed and what's the sync status? You can see that…

Hey @"Steve A.13", just wanted to jump in here and confirm that once you've finished working on a file that's available offline, if you want it to go back to online-only, you need to right-click on it and choose to do it manually.

Thanks for getting back to me here, @"Ace_2920". Hmm, if it's a different account/email address, then your personal account shouldn't have been affected by you joining the team. Is it possible that when you logged out of your personal account and then logged back in, that you logged in with a different email than what your…

Hey @"Macki", thanks for taking the time to reply to this thread. As part of the Dropbox for macOS update, the Dropbox folder must indeed be located in ~/Library/CloudStorage on your Mac. We definitely understand any inconvenience caused by this. As with any operating system, macOS is updated regularly and with that, we…

Hey @"Harry K", thanks for reaching out to us today! Did you delete this shared folder, or did someone remove your access to it? If you deleted it, it should appear in your 'shared' tab, so you can add it back to your account, by hovering over it and clicking "add to Dropbox". If you've been removed, you'll need to reach…

Hey @"tko1908", thanks for reaching out to us. Can you please clarify what you're referring to? Are you referring to new files syncing as 'online-only' instead of 'available offline' on the new Dropbox for macOS app? If not, any additional info would be really helpful. Thanks.

Hey @"mghabitant", thanks for reaching out to us. If you've also checked the spam/junk folder and the email's not there, can we send you an email from our end, so we can look into this? Let me know!

Thanks @"LoanTran". If you have any additional info to provide, you can forward it to the ticket, that is already with our support team, who are assisting you. They'll get back to you as soon as they can!

Hey @"Lk2678", thanks for taking the time to post here today. The support options available to you, should appear on this page. You should be able to submit a help request, if you open the support page from a browser not signed in to your account, or from a private browsing window. Let me know if you have any trouble with…

Hey @"jason999", sorry to hear about this. Since you still have a Dropbox icon, can you hover over it, and let us know which version of the app you're running and what's the sync status? A screenshot of how the preferences appear on your end, would also be really helpful, if you can send us one.

Hey @"Absl", thanks for posting your question to our Community. Just to clarify, how are you trying to upload these files to your Dropbox account? Are you using the Dropbox mobile app, the website, or the desktop app? The best and fastest way would definitely be the desktop app. You can read more about it here. Let me know…

Hey @"Credible_Media", just wanted to jump in here, to mention that since it's a different user that is having this issue, they'll need to reach out to us from their own Dropbox account. Do they in fact have a Dropbox account of their own? And are they receiving other Dropbox related emails? Also, have they perhaps reached…

I see, thanks for this info. Can you also let us know which version of the Dropbox app you're using? You can see that by hovering over the Dropbox icon in your system tray.

Hmm, are you the family manager, Like? If not, is it possible that the family manager has their account in Chinese?

Hey @"Divepuget", thanks for taking the time to post here. I understand your frustration and so we really appreciate your feedback about our available plans. I will make sure to pass these comments along to our team. If you need anything else, please let us know.

No worries @"brainmartin" and @"Christof". I just sent you both an email, so we can look into this internally. Thanks!

Thanks for the ticket number, @"LoanTran". I apologize for the inconvenience, but as these are security matters, we need to be extra diligent and take them very seriously. However, I can assure you that the team is looking into the issue for you and they will be in touch the soonest possible.

Sorry to hear about this, @"rickyx1313". When was the last time you accessed this account? Could it be more than 12 months? And is your password also expired on that account, do you remember receiving such an email at any point?

Hey @"HelloHoffy", welcome to the Dropbox Community! One way you could go about this, is to install the Dropbox application and then move only the contents of the Library/Pictures folder into the Dropbox folder. The Dropbox folder will be created once you install the application and will sync any files you have in Dropbox…

Hey @"atmegadriverrr", thanks for bringing this to our attention. We really appreciate you taking the time to provide us with this info, screenshots and screen recording. Can you try restarting your device, to see if that helps? Also, can you make sure that you have at least 500mb available storage on your phone (not…

Sorry to jump in, @"RagnheidurB". Do you see the same if you login from a different browser or a private browsing window?

And you see the same, if you login through a different browser, or a private browsing window, Like?