Hannah Dropbox Community Moderator

Hey @"LikesBooks", thanks for posting to the Dropbox Community today! Indeed, the new Dropbox for macOS app will install the Dropbox folder on ~/Library/CloudStorage, which will be accessible from Locations. Is this what you see on your end? Can you send me a screenshot of the alias folder, so I can check it out? Thanks in…

No worries, I just sent you an email, so we'll investigate this further. When you have a moment, please reply back to me. Thanks!

I see, thanks for checking! In that case, can we send you an email, so we can look further into this?

Hey @"Gr8sons", thanks for letting us know about this. Can you check which version of the Dropbox application you're using and what's the sync status? You can hover over the Dropbox icon in your menu bar, to see this info. Let me know and we'll go from there.

Hey @"nrf", thanks for bringing this to our attention. Do you see the same behavior while using other browsers as well? Make sure to try a private browsing window too. Let me know how it goes.

Hey @"shelshot", do you perhaps have a screenshot of her camera uploads settings from the "account" tab you can send us?

Hey @"Rebeccagceo", thanks for bringing this to our attention. Did you upgrade your account directly through our website or through the Dropbox app on your mobile device? If the second, was the payment made through iTunes or Google Play? Let me know and we'll go from there.

Hey @"Jazzee", thanks for posting to our Community today and sorry to see you're having trouble. Do you see the same behavior, if you use a different browser or a private browsing window? Let me know what you find.

Can you also check if your browser is updated to the latest version?

Hey @"BillyG", thanks for looking into this and for the additional info. Can we reach out to you via email, so we can have a look at this internally?

Hey @"ppan", thanks for clarifying this. May we send you an email, so we can look into this internally?

Hi all, Thank you for reaching out regarding this! At this time, Dropbox Engineers are aware of the issue involving receiving Error 500 alerts when attempting to view your invoices/receipts, and have released a fix to resolve this. The fix will take some time to ensure that all invoices/receipts have been updated…

Thanks for the additional info, everyone. For those who are having this issue, can you please specify which browsers you're using to access Dropbox and which specific browser version?

Hey @"spmish", sorry to jump in here! Can you just clarify which version of Nautilus you're running?

Perfect, I'm happy to see that you resolved this, Irene! If you come across any other issues, please let us know. Have a great day!

Hey @"Graeme T.1", thanks for the update here and sorry for the delay in our response. May we reach out to you via email, so we can investigate further?

Hey @"imxplorer", thanks for your patience while we were looking into this. We appreciate your feedback on this! If this feature gets added, you'll be notified. You can also click here to up-vote this and show your support. Thanks!

Hey Irene! Dropbox might not appear in your Favorites any more, but it should still appear on your sidebar, in Locations, would you mind checking?

Hey @"kb-23", thanks for reaching out to us and sorry to see you're having trouble with this. Is this a credit card charge or an iTunes/Google Play one? If it's a credit card charge, you should be able to look it up and locate the account in question, in order to cancel the subscription. Let me know how it goes and if you…

Hey @"SirLothar", if you use the search bar in your "all files" page to search for your Paper docs, does it work?

Hey @"jcecchettini", thanks for reaching out to our Community. Will you be doing this on a Windows computer? If so, what you'll need to do, is follow these steps: 1.Rename your existing Dropbox folder to "Dropbox (old)" or similar. 2. During the installation, select the location that you want for the Dropbox folder. 3.…

Hey @"Mellowhype99", thanks for bringing this to our attention. If you the purchase receipt was sent to your email, can we reach out to you internally, so we can look into this a bit further?

Hey @"kmbryant", sorry to jump in here! So, you still see the notification about updating the app, right? Can you send us a screenshot of that? Also, which version of the Dropbox app are you using? You can hover your mouse over the Dropbox icon, to see that.

Thanks for your feedback here, @"Cowbell". I will make sure that your comments are passed along to our team. If you need anything else, make sure to let us know. Have a great day!

Hey @"matsuli", does the file play as normal, when you open it on our website?

Hey @"irenesf", sorry to jump in here. It looks like your Dropbox application was updated to the new Dropbox for macOS app. After this update, your Dropbox folder was moved to ~/Library/CloudStorage, which is not something that can change. We appreciate your feedback on this, though, and I will make sure it's passed along…

Hey @"CathLG", just to confirm, are these folders currently synced and available in your Dropbox folder? What syncing icons do they have next to them? Is the application "up to date", when you look at the Dropbox icon?

Hey @"Visual Rhythm", thanks for the screenshot here. If you keep running low on hard drive space, this feature will take effect, as there's no way to disable it at this time. I will, however, pass your feedback along to our devs team, so thanks for telling us your thoughts about it.

Thanks for your feedback again, @"dragononamac". We've made sure that it's been passed along to our devs team. If you'd like assistance with a specific issue, please let us know.

Hey @"Edouardd", thanks for checking back with us! Before we reach out to you, can you let us know if you've used the Dropbox app in the meantime, and if it has been updated to the latest version? Are you still running the beta one and are facing the same issue?