Hannah Dropbox Community Moderator

Hey @"enzosav", thanks for reaching out and sorry to see you're having trouble with this. Did you upgrade your account directly through our website? Or through the Dropbox app on your phone (billed through iTunes/Google Play)?

Hey @"dmgonzales" , there's no need to create a Dropbox account to access a shared link. But can you check something? If you access the link through a computer, but from a private browsing/incognito window, are you required to enter a password?

Hey @"David H.78", how are you today? Would you mind attaching the screenshot itself to your next reply here? We can't access the link you included, for security reasons. Thanks in advance!

No worries, I've just sent you an email, so we'll continue there, @"mattiaa". Thanks!

Hey @"essendondave", thanks for posting to our Community. Is it possible that your links might be banned? Are you able to create new ones for other files? Let me know and we'll go from there.

Hey @"mauricev", thanks for posting to the Dropbox Community. We appreciate your feedback about this help center article. When you hover over a file on our website, next to the "copy link" button, you should also see a share button (rectangle with an up arrow). That's the button you need to click and then you should be…

Thanks for the screenshot, @"adgorn". Have you recently changed any screen settings? Maybe zoomed it in? Also, if you control-click the Dropbox icon, are you able to access the app's preferences that way?

I'm happy to see that, Bryan! If you do come across this issue again, please let us know. Have a great rest of your day!

Hey @"eheilner", since the Dropbox folder was moved to a new location, it needs to be re-indexed. Can you please open the Dropbox folder, wait a little bit and then retry the search, to see if it works? If not, you might need to re-index the entire disk. Note: The article mentions the 'Documents' folder, but you need to…

Hey @"zio carlos", thanks for reaching out to our Community. Can you please give us some more info on what happens, when you try to pin your files to your jump lists? A couple of screenshots or a short screen recording of the situation would also definitely help. Thanks in advance!

Thanks for the update here, Bryan. Do you see a blue hyperlink on the "couldn't start Dropbox" error, taking you to a .txt file with an error log? If so, can you send us a copy or a screenshot of the error log?

I see, thanks for the additional info and screenshots, Marc. Can you try to give Dropbox full disk access on your computer, to see if that helps?

Hey @"JOfE", apologies for the delay in our response here. Can we reach out to you via email, so we can look into this internally?

Hey @"aliabdelmoaty98", thanks for reaching out to us and sorry to see you're having trouble accessing your account. I moved your post to this relevant thread. Can you check my reply here, to see if it helps?

Hey @"dodisnake", just to clarify, are you only seeing the Dropbox for S mode app running in the background in your task manager? Or does the app also open on your screen, while you're in the game? If you haven't done so already, can you restart your computer, to see if that helps?

Thanks for the screenshot! Can you try these steps, to give Dropbox full disk access, to see if that helps, please?

Thanks for that, @"spmish". Can we reach out to you via email, so we can look into this internally?

Hey @"bryangwin", sorry to see you're having this issue. Which exact version of the Dropbox app do you currently have installed? You can hover over the Dropbox icon to see this info. Can you also quit the Dropbox app and then relaunch it from your applications folder, to see if that helps? Keep me posted.

Hey @"Marc James", thanks for taking the time to post to our Community. We appreciate your feedback about the new Dropbox for macOS app. Regarding the syncing icons, can you check if the info in this article is helpful? As for the error you're getting when trying to make a file online-only, have you tried…

Hey @"Asjadsfjur", thanks for reaching out to our Community. If all the files in your Dropbox folder before the update, were synced and available in your account online, they will also be available in the new location of the Dropbox folder. You can see more info about the sync icons on your files here. After the update,…

Happy to see that this issue was resolved for you, @"peterv43". Everyone else, are you still experiencing this?

Hey @"TLK", thanks for posting your question to our Community today! If the signed document is saved to your Dropbox, you can delete it, like you would any other file in your Dropbox account. To do so, hover over the file name, click on the "..." (ellipsis) button that appears and then click "delete". Let me know if you…

Hey @"Orome", are you getting a specific error message, maybe? If so, can you please send us a screenshot?

Thanks for the update here! If you close the Dropbox app and then relaunch it from your applications folder, does that help at all? Also, please make sure you restart your computer as well, if you haven't done so already.

Thanks for that, @"LikesBooks"! Can you check if the Dropbox application on your computer has finished syncing and is 'up to date'? You can hover over the Dropbox icon, to see that. Also, which app version do you see there?

Thanks for the update, @"nrf". At this time we don't really know why this might be happening, but please do keep us updated on this, and if the issue persists, we can definitely look further into it.

Hey @"Cole99", sorry to see you're having this issue. Do you perhaps have any devices linked to that account? If not, would you be able to contact the email service provider for assistance on possibly re-enabling the address?

Hey @"Darryl M.4", thanks for reaching out to us today. We really appreciate your feedback about this and I will make sure that your comments are passed along to our team. Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app. However, you can still…

Thanks, @"kmbryant"! I actually meant the one you see when you click on the Dropbox icon, the "Dropbox for macOS is now ready" one. Does that still appear there?

I see, thanks for the update, Rebecca! If you open the Dropbox app on your iOS device, tap on "account", then on the gear icon and then on "restore purchases", does that help?