Hannah Dropbox Community Moderator

Hey @"RamiGraFX", once you click on the Dropbox icon, you'll need to click on your initials/profile pic to see the 'preferences' option. Let me know if that's not what you see on your end!

Hey @"poojajain", did this person also sign in to the Dropbox application with their account? What's the referral's status on your plan page here?

Hey @"Kenda", thanks for bringing this to our attention. I checked this on my own device, but I wasn't able to reproduce the issue. If you tap on "account", then on the gear icon and then on "clear cache", are you seeing any difference? Also, do you have at least 500MB of storage space available on your device (the device…

Hey @"Travcore", thanks for taking the time to reach out to our Community. We really appreciate your feedback about the device limit on Basic accounts. I will make sure to pass your comments along to our team. If you need anything else, please let us know. Have a great day!

Hey @"Yuliia Halkina", sorry to jump in here. It seems that IMPORTRANGE should work, even though it is not in the list of formulas. However, you'll need to make sure the master file is in your Google Drive. There are some steps in the thread that Walter linked in his response above, that should be able to help you.

No worries! Let me know what you find. And yes, team members can add passwords to shared links as well.

Hey @"becklouis", sorry to jump in here. I believe that if you add the file to a folder and then share this folder with your recipient, you should be able to accomplish what you're after. Once the folder is shared, when previewing the file, you should also be able to see activity on the file, like when it was…

Hey @"jlsdunn", sorry to see you're having this issue. Have you tried to do this from a different browser, or a private browsing window, to see if that helps?

Hey @"jbneubauer", thanks for bringing this to our attention. Can you let us know if your experience changed when you tried from a different browser? Did you get the same error? Have you also tried from an incognito window? Keep me posted.

Hey @"Erica DeChavez", thanks for reaching out to the Dropbox Community. When it comes to sharing links, there are certain traffic and bandwidth limits in place, depending on the plan you're on. Is it possible that someone on the team has reached those limits? Have you also tried reaching out to our support team about…

Hey @"jebauder", thanks for bringing this to our attention. Not sure why this would happen, and I would like to see an example of both an accessible and an inaccessible file (name), if possible. Which version of the Dropbox app are you also using? And of course, please let us know what you find, if you upload less files at…

Hey @"clk5", thanks for taking the time to post to our Community. We appreciate your feedback here about Dropbox. Generally, you don't need to have a subscription to use Dropbox. And you can always add some free bonus space, if you need some. Regarding sharing, it really depends on which method you choose to share your…

I see, thanks for checking, @"DrGasse". Can we send you an email, so we can look further into this?

Sorry for the delay here, @"likehu", we took some time to look into this for you. Can we send you an email, so we can investigate this internally?

Hey @"Builda", thanks for joining our Community. This is a bit of a tricky situation. If you had joined your friends' Dropbox Business team with your personal account and didn't choose to keep your files separate, then your files would have been added to this Business account. Have you tried logging into your account? And…

I see, thanks for the update, Janie. If you hover your mouse over the Dropbox icon in your menu bar, what's the version and sync status of the app?

No worries! Is it possible that the date/time settings are maybe wrong on the router and that's what's causing this issue?

Hey @"leandrosilva" and @"roger272", thanks for letting us know about this. I tried to reproduce this on my end, but I'm not having any issues. Can you tap on 'account', then on the gear icon, then on 'clear cache', and restart the app, to see if that helps?

Hey @"fotokeld", sorry to see you're having issues with your Dropbox space. Can you check your backups page, to see if you have any backed up files taking up your space?

Not a problem, Ann, I was happy to help! If you need further info or have other questions, don't hesitate to let us know. Have a great day!

Hey @"DrGasse", sorry to see you're having this issue. Are you having issues with other things in your account as well, like sharing links, etc.? Let me know and we'll go from there.

Hey @"janieva", thanks for the nudge here and sorry to see you're having trouble. Are you also getting a 'couldn't start Dropbox' error message? If so, can you click on the blue hyperlink on the error, to see the full error log and send us a screenshot? Also, you mentioned that you're having trouble getting to your files…

Hey @"Norfolk VHF", sorry to see you're having this issue again. Do you perhaps have any security apps/extensions on your browser or generally your computer, like an antivirus, firewall, VPN etc. that might be causing this issue? If you can, please temporarily disable them and let us know what you find.

Hey @"Douglasjin", thanks for posting to the Dropbox Community today! When you use the Dropbox application on your computer, any changes you make to the Dropbox folder, will indeed sync to your account online. So, with selective sync, you can remove entire folders from your Dropbox folder, but will still be able to access…

Glad to hear that, @"AdrianaR"! If you have the ticket number for the communication, forward it here, so we can look it up in our system as well. Thanks!

Hey @"Ann W.6", thanks for reaching out to the Dropbox Community. We do offer a feature that helps you free up hard drive space, by making your files online-only. That means you'll only be able to see placeholders of your files in the Dropbox folder and you'll only be able to open them, if you're connected to the internet.…

Hey @"PStango", thanks for letting us know about this. If you take a look at the Dropbox application's bandwidth preferences, are they limited? If so, can you set them to 'no limit', to see if that helps? Keep me posted.

Hey @"MarkInTheBox", thanks for reaching out to our Community. I think the best way to go about this, would be to reorganize your files through your account on our website. That way, when you install the Dropbox app on your new Mac and sign in to your account, the new structure will sync, instead of the old one. Let me…

Hey @"kenterickson", thanks for joining our Community. Are you referring to an API app? Any additional info you can give me, would be really helpful. Thanks!

Hey @"mnp22", is it the "security & privacy" window that opens after you click on "Open Preferences"?