Hannah Dropbox Community Moderator

Hey @"SPZero", you should be able to add a screenshot to your reply, by clicking on the camera icon above the reply box. And can you confirm that Dropbox doesn't work with the VPN temporarily disabled?

Hey @"sturdy", sorry to see you're having this issue. Is the Dropbox application currently uninstalled? If so, can you please reinstall it and then follow these steps, to see if they help?

Thanks for your contribution here, @"ReDRuMx", and sorry to see you're having trouble. May we reach out to you via email, to investigate this further?

Thanks for this @"abbipress". Can you please confirm that you've also restarted both the Dropbox app and your computer ever since this started happening?

Hey @"ronfriedmann", would you mind giving us the ticket number for your communication with our support team, so we can look it up in our system? Thanks!

Hey @"funkdawggg", thanks for the nudge here. I just wanted to clarify that the email you received is referring to the sharing bandwidth limits your account has, and not your Dropbox space usage. You can see more about the limits and info on traffic when sharing links in this article.

Hi and sorry to see you're having this issue, @"Dr-PC". If your Dropbox files have been corrupted by some kind of ransomware, you'll need to follow the steps in this article. That should allow you to safely restore the folder back to your Dropbox. Let me know if you have any questions.

Hey @"clairegardens", thanks for letting us know about this. Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchases', to see if that helps with this?

Hey @"cjohnston22", thanks for reaching out to the Dropbox Community. When you say you merged files from an old computer, are you referring to files in the 'desktop' folder or your Dropbox folder? What is currently the location of both the 'desktop' and the Dropbox folder? Can you send us a screenshot of the folder paths?…

Thanks for the update here. Have you restarted the device at all, to see if that helps?

If the link is deleted, there's no way for it to be recovered, I'm afraid. If they still have access to the files, they can definitely send you a new link, but the original cannot be restored.

I see, thanks for this info, @"scy". What you could do in this case, is to simply move the files from the Dropbox (Old) folder to the one with the random files. The one that currently has the random files is the Dropbox folder that's actually syncing. So, if you move the files from the old Dropbox folder to it, they will…

Hey @"Hillsgolfer", thanks for bringing this to our attention. Are you trying to install the Dropbox client directly from our website or the S mode version of Dropbox? And is it failing during the downloading process or the installation process? Are you getting any error messages? Keep me posted.

Have you reached out to the third party website's developers/support with this info, to see what they come back with, @"anneg35"?

Hey @"Talorzalach", thanks for posting your question to our Community today. If the content of a shared link has been deleted, or if the link has expired, it will give you an (404) error message. If you wish to access that content, you'll need to reach out to the person who originally shared the link with you. Let me know…

Sorry to jump in here, @"Batata1". Can you try to install the Dropbox application from using our offline installer, to see if you get a different behavior?

Hey @"scy", sorry to jump in here. If you have a "Dropbox (Old)" folder, it might be that this computer was previously linked to a different account than the one you have linked now. If you click on the Dropbox icon in your menu bar and then on the little folder icon next to your initials/profile pic, where does that take…

Hey @"Saledeptung", we can actually only contact you to the address associated with the Community profile you're writing us from, so I just sent you an email there. Just get back to me, when you get a chance. Thanks!

Not a problem, Douglas, I'm happy to help! If you need anything else, make sure to give us a shout. Enjoy the rest of your day and have a great weekend!

Hey @"kegloadam", thanks for the additional info. Our team is looking into this, but we don't have an ETA for you at this time. You will be updated, once we have more info on our end. Thank you!

Thanks for the update, Timo. If the location of your downloads folder changed to be in Dropbox, it does sound like you enabled the backup feature. Do you remember uninstalling the Dropbox app? Do you see a small Dropbox icon in your system tray? If you do, you should be able to follow the steps to disable backup in the…

They do, you'd just need to look up the info on the website of your router's manufacturing company.

Hey @"onebadshah", the truth is that if you don't have access to either the email or the password, there's not much we can do, really. Do you have any devices connected to that account maybe? Otherwise, we can help you cancel the subscription, if you want. If you've already reached out to our support through the form and…

Hey @"PaulaM", thanks for reaching out to the Dropbox Community again! At the moment, your can perform the following actions, when editing a PDF file in Dropbox: * Search for text * Rotate right/left * Delete a page * Move a page * Insert a page * Highlight a section/text * Add text * Sign If you'd like to see more info or…

Thanks for taking the time to post to our Community today, @"L. M.1". We really appreciate your feedback about this. I will personally make sure that your comments are passed along to our team. If you need anything else, please let us know. Have a great day!

Hey @"jlsdunn", like my colleague Jay suggested, when an account is a free Basic one, you can't really update your billing info on it. The charges seen in your screenshot appear to be from 2021, but if the account was downgraded, there wouldn't be any billing info on file for the account any more. Have you tried purchasing…

Hey @@"Erica DeChavez", I moved our thread under this one, since it's about the same issue. Would you like us to send you an email, so we can investigate this further on our end? And @"Segothic", I just sent you an email, so make sure to get back to me, when you have a chance. Thanks!

Hey @"timmm", thanks for commenting here and sorry to see you're having trouble. If I understand correctly, you've lost your 'downloads' folder. Did you previously enable our backup feature? If so, can you take a look inside your Dropbox folder to see if you can find a "PC" folder, containing your downloads folder? If it's…

Hey @"WonderingAboutThat", thanks for this info. May we reach out to you via email, so we can take a closer look into this?

Thanks for your feedback here, @"abbipress" and sorry to see you're having trouble. Can you tell me the current sync status of the app, as it appears when you hover your mouse over your Dropbox icon?