Hannah Dropbox Community Moderator

Hey @"Shirin-t", sorry to see you're having trouble. Are you getting the exact same error, when trying to start Dropbox? Would you mind sending us a screenshot of the error log?

Hey @"jamesatkins", thanks for bringing this to our attention. It's not actually possible or supported to go back to a previous version of the Dropbox app, but we do appreciate your feedback. What's the app's current syncing status, if you hover over the Dropbox icon? Let me know and we'll go from there.

Hey @"AndyT81", sorry to see you're also having this issue. I just sent you an email, so we'll continue there.

Hey @"yulianwardhana", thanks for reaching out to the Dropbox Community. At the moment it's possible to link a personal Dropbox account with a Dropbox Business team account, for both to be accessible using the Dropbox application. If you want, you can up-vote this relevant idea, to show your support. Let me know if you…

Hey @"FredH0725", thanks for posting to our Community. At the moment, Dropbox doesn't have a way of detecting duplicate files. If you have duplicate files in your account, you can manually search for them through the search bar in your All files page, in order to delete them. I hope this clarifies things, but let me know…

Hey @"Dr-PC", are you able to see the folder in question in your events page?

Thanks for getting back to me, @"sturdy". I understand your frustration, so let's see if we can manually revert the locations of your desktop folders. Please follow these steps: 1) Firstly, check that computer backup has been disabled successfully for each folder. * Go to Finder. In the top bar, click Go —> Home. * If you…

Thanks for the ticket number, @"ae1m". I can see that you're already in contact with our team, so I've passed your comments along to that communication and raised the priority on my end. Please keep an eye out on the email chain, and you will have a reply from them very soon.

Hey @"mohamad alhindi", I just sent you an email, so we can look into your issue internally. And @"clairegardens", I can see that my colleague Walter sent you an email about your issue the other day, which was sent to our specialists. Have you taken a look at the email, to see the info they provided?

Hey @"ae1m", like @"Rich" mentioned, if you have the ticket number for your communication, please pass it along to us, so we can locate it in our system.

Hey @"Dave4443", sorry to jump in here. I'm afraid that this is not currently possible with Dropbox. A workaround would be to sync your files using the Dropbox desktop app. The app will sync the files in your account to a folder named 'Dropbox' on your hard drive, and nothing will be zipped. And you can use selective sync…

Thanks for the screenshot! Have your display settings been changed recently? Did you zoom the screen in perhaps? If you change it back to the default settings, what do you see?

Hey @"AbimaelMedina", thanks for joining our Community. This has probably happened, because the website is trying to avoid abuse. Can you try connecting to a different network/connection, to see if that helps? Keep me posted.

Hey @"Shelbs", sorry to see you're having this issue. Is it possible that the files you mention, have any of these characters in their names? If so, can you remove the characters, to see if they sync?

Hey @"JMwambala", thanks for letting us know about this. Is your screen zoomed in by any chance? Can you please send us a screenshot of how the window appears for you?

Hey @"Stuck2", I just sent you an email, so we can continue there. Thanks!

Hey @"Mika2", thanks for replying here. Jay had previously asked you if you'd like us to send you an email, so we can investigate this further. Is the @"Rubydel" account yours as well? And if so, which account is having this issue? The one connected to the @"Mika2" or the @"Rubydel" profile?

Could it be possible that you have more than 3 devices linked to your account and that's why it's not allowing you to sign in? You can see your connected devices here.

No worries! 🙂 Would you be sharing the file itself (through the 'share' option and typing in the email address of the recipient) or a shared link to the file?

Hey @"HappyCake", just to see if we can clarify this situation. Dropbox cannot connect to your SD card. You can only manually upload files from the SD card to Dropbox. But regarding the files that you move out of Dropbox, when you're on your computer; is it possible that you're copying them to the folder of your choice,…

Hey @"bmwspw", is your space taken up, but don't have any files in your Dropbox? Have you checked your backups page, to see if that's what's taking up your space?

Hey @"Jean Chan", I'm sorry to see you're having an issue with your storage. Can you check the plan tab in your account settings, to see how much usage it reports there?

Hey @"Dombo", it sounds like your links might actually be banned. Can we reach out to you via email, so we can look further into this?

Not a problem, @"Barettaski", can we send you an email, so we can investigate this internally?

Hey @"TilmanM", do you see any blue circling arrow icons or perhaps a circular progress indicator (icon) next to any files in your Dropbox folder?

Not a problem, Anne! I'm happy to see the issue was eventually resolved. If you need anything else, make sure to give us a shout. Have a great week ahead!

No worries, @"Batata1", I just sent you an email, so we can continue from there. Thanks!

Just to check this on your end, you can see how much of your space you're using here. If you see that your account is full, you can use the steps in this article, to see the size of your files and calculate the size of your folders in Dropbox, to see which files take up your space. As for the issue you reached out for, can…

Hey @"scy", not a problem! Let me see if I can answer your questions: 1) If after the move, the shortcuts don't seem to work, you might need to update them indeed. 2) Since the Dropbox folder on your computer is named "Dropbox (old)" that means it's no longer syncing. So any changes you make to this folder, won't sync to…

Sorry to jump in here, @"Heather11", but have you reached out to Apple's support, to see if they can give you further info?