Hannah Dropbox Community Moderator

Are you getting an error message, when trying to upload it through the camera icon above the reply box?

Sorry to jump in here, @"KS88". If your files were automatically backed up through our backup feature, can you check if you can locate them in your backups page?

Thanks for the update, Carol. Are you referring to this page? This page should include image and video files that are saved in your account, in chronological order, which means that the photos are saved somewhere in the account. Have you searched for any of the file names through the search bar at the top right corner…

Thanks for the update, Brandon. There might be something that went wrong, when backup was set up for the documents folder. Would you mind going to your Dropbox folder and then taking a look into the "My Mac" folder, to see if you can locate all your documents folders and subfolders there? And also, can you check your…

Hey @"Michelle31", thanks for following up here. Our team is currently working on this issue, and while we don't have a timeline, you can always keep an eye on this thread or our help center article here for any updates.

Hey @"CarolO1", thanks for reporting this and let's see what we can find out. Where did you find these photos? Are they within a specific folder in your account? Is it the camera uploads folder perhaps, or a different one? And if so, does the folder have a two people icon on it, instead of a plain blue folder icon, when…

We appreciate your feedback on the Dropbox Capture app here, @"kizza89". Would it be possible to send us your video as an attachment here on your next reply, instead of a link? Thanks in advance.

Thanks for the update here, @"BDS1", I'm happy to see you were able to resolve this. If you need anything else, don't hesitate to give us a shout. Have a great day!

Hey @"Doc5e11" and @"Monty3", thanks for letting us know about this. Have you tried uninstalling the app, restarting your device and then reinstalling it, to see if that helps?

Thanks for the nudge here, @"ShaunT". The activity reports include multiple actions/activities, which can be filtered by people, content, date etc. However, I have found this relevant idea on our ideas section, that seems to mirror your request, so you can up-vote it, to show your support.

Hey @"Chickenandprawn", sorry to jump in here. Something appears to be blocking your access and since we're on a public community, with no access to backend info, trying a different browser is a simple troubleshooting step that allows us to narrow down the cause of the issue. If you have another browser please try it,…

Hey @"markjs", sorry to see you're having trouble cancelling your subscription. Can I send you an email, so we can look into it together?

Hey @"Sooty", thanks for reaching out to the Dropbox Community. A shared folder will take up space in the accounts of all the members that have edit permissions on the folder. It sounds like the folder in question was very small, with just a few files back when it was shared or added to your account. Then files added to…

Hey @"amcoffice", thanks for bringing this to our attention. Can you open the Dropbox app, tap on "account", then on the gear icon, then on "clear cache", to see if that helps? Keep me posted.

Hey @"RamRock", like Rich suggested, if any file you download from a browser is going to your Dropbox, you might have enabled our backup feature. The backup feature helps you back up your desktop, downloads and documents folders to Dropbox. So, if your browser's download location is your downloads folder and you've enabled…

Thanks for the screenshots, Annette! If you use a different browser or a private browsing window, to accept the invitation from your email address, does it help? Just keep in mind that you'll need to accept the invitation, by logging in to the Dropbox account that is associated with the email address that the invitation…

Thanks for the update here, @"Admin_InsightSeminars". Would you mind replying back to that ticket that I mentioned, which should create a new follow-up ticket and then send us the ticket number here? In the meantime, can you also hover over your Dropbox icon, to check the current sync status of the app?

Hey @"bri_guy", sorry to jump in here. Logging out of the Dropbox app and then back in, caused the folder path to revert to the old one, but other than that, everything should work as normal. Did this fix your issue with the missing context menu items?

Thanks for the update, @"anniele". Adding photos to Paper, doesn't really save/sync them to your Dropbox account, it just saves them to the particular Paper document. If you'd like to save photos to your Dropbox account, you can use the Dropbox mobile app instead. Can you, however, send us a screenshot of how the contents…

Sorry to jump in here, @"WardenBrim". Can you access your files on our website as normal?

Hey @"Meladono", sorry to jump in here, but would you mind sending us a screenshot of how "Photo" appears for you?

Hey @"AnnetteES", sorry to jump in here. You wouldn't need to upgrade your own account to join someone else's Dropbox Business team. Are you getting a prompt to do so, when following the process to join the team? If so, can you please send me a screenshot of the prompt?

Hey @"LadyJessicaDarke", thanks for letting us know about this. Can you please click on the Dropbox icon in your system tray/menu bar, then on your initials/profile pic, then on "preferences", then on "backups", to see if the "Share screenshots and screen recordings using Dropbox" option is checked? Can you take…

Hey @"BDS1", sorry to see you're having trouble with this. Can you check your backups page, to see if you have any backups taking up your space?

Not a problem, Michael! If you need anything else, make sure to give us a shout. See you around the Community! 🙂

No worries, Michael! You can currently only include members of your team in the groups. But you can share the same folders with external users individually.

My apologies, Alan, I meant to type 'OS', not 'iOS', sorry for that. This appears to indeed be expected behavior for some file types. I understand where you're coming from, though, and I will pass your feedback and comments along to our team. If you need anything else, make sure to let us know.

Not a problem! The person receiving the transfer link will see the "Dropbox Transfer" name and logo at the top left corner of the page, after clicking on the transfer link, so they'll be able to tell it apart from a shared link.

While we appreciate your feedback here, @"Admin_InsightSeminars", I do see a response from our team with some further troubleshooting steps in your -now closed- #21169506 ticket. Can you take another look?

Hey @"Wordrafter", I'm not sure this behavior has to do with Dropbox. If you make a copy of the file and upload the copy instead, what do you see? You can also try to create a new document and just copy the contents over from the original, to see if that works as well.