Hannah Dropbox Community Moderator

Thanks for the screenshots, @"bhagmeister". Does this mean that your issue is now resolved, despite what the screenshots show? Are you required to present your YubiKeys when trying to login, say, from a private browsing window?

Hey @"rs1970", do you happen to have more than 300K files in your Dropbox folder? The application's performance will decline after this soft limit, so you might want to try using selective sync, to reduce the number of files and see if that helps.

No problem! Do keep us updated on what happens, please. Thanks!

Hey @"plasticmanc", thanks for your reply here. We appreciate your feedback about our ways of sharing files and folders. In my opinion, the easiest way to go about this, is to share a 'can view' link with everyone. The shared links are live anyway, so any updates you make to the folder will appear each time someone…

Thanks for your feedback about this, @"Walleri". I'll make sure to pass this along to our team. Have a great day!

Thanks for checking, @"Miguelito67". Does uninstalling the Dropbox app, restarting your device and then reinstalling it help? Just keep in mind that if you're on a Basic account, there's a 3 device limit, so if you uninstall and have more than 3 devices, you won't be able to sign back into the app.

Hey @"sgrab", can we send you an email, so we can look into this internally?

Hey @"lindsaybrooksbender", sorry to hear you're having issues with this. Based on the amount you mentioned, it sounds like a Dropbox Professional subscription. Do you remember creating a Professional trial at some point maybe, that could have renewed to a paid subscription? And are those credit card payments or are you…

Thanks for this info and the ticket number, @"NeilEvansRocks". I can see that the agent you chatted with has sent your case to our team, so you'll be receiving a reply with additional info very soon. If you need anything else, please let us know.

Thanks for the update, @"HTDUCK". We appreciate your feedback about this matter. At the moment, you can keep an eye on this article for any updates about the Dropbox for macOS support. This article also includes links to articles about the expected changes after the update etc., which you'll definitely find helpful.

Hey @"Sambath", rearranging the files within your account, shouldn't affect the links. The links will break only if the files are deleted from their locations. Are you seeing a different behavior?

Hey @"fedeboraxx", can you actually send us a screenshot of how the name of the conflicted copy appears on your end, since you also mentioned something about a timestamp, so we can look into that?

Hey @"Cherra", thanks for reaching out to us today. At the moment, it's only possible to convert single files to PDFs through Dropbox. However, we appreciate your feedback on this and I will definitely pass it along to our team. You can see which file types you can convert through Dropbox here. Let me know if you have any…

Sorry to jump in here, @"CoachMu". Do you see the same behavior, when you download these files from dropbox.com using a computer?

Hey @"Miguelito67", can you also make sure that you have at least 500mb of free space on your device? That would be your device's memory, not your Dropbox space.

Hey @"hockeygirl", thanks for reaching out to the Dropbox Community. Since you're on a paid plan, have you tried reaching out to our support team directly about your request? Let me know if you have any issues with this.

Thanks for the update here, @"stolenbuick". I'm glad to see you were able to figure out this issue and for providing your solution here. If you come across any other issues, don't hesitate to let us know!

Hey @"kankon", thanks for bringing this to our attention. Are you having this issue when opening Office files only through the Dropbox app? If you open an Office file that's saved to your device directly through the Excel app, for example, are you seeing a different behavior? And if you clear the Dropbox app's cache from…

Can you also give us the ticket number, so we can have a look?

Hey everyone. This is a known issue that is currently being addressed. Our team is working on it, so once we have more info, you'll be updated as well.

Hey @"Bearshead", thanks for reaching out to the Dropbox Community. I believe you'll find this blog post very interesting. Should you need additional info or have any questions, let us know.

Hey @"funkdawggg", thanks for posting your query today. It basically has to do with the downloads rather than views. So depending on your plan, it's either the GB limit or number of downloads limit, whichever comes first. You can see more info about this here. Let me know if you have any questions.

Hey @"_aj_", thanks for reaching out. Can you check your backups page, to see if you have any backups taking up your space?

Hey @"lucidity", thanks for bringing this to our attention. You mentioned that Dropbox are looking into it; have you reached out to our support team about this? If so, can you please give us the ticket number, so we can locate it in our system? Thanks in advance.

Hey @"organizerpm123345", thanks for bringing this to our attention. Are you having this issue only with Google Sheets, or other G-Suite files as well, like Google Docs, etc.? How about entirely different file types? Can you please send us a screenshot of the error, so we can have a visual as well? Thanks in advance.

Hey @"Phcalc", the most current version of the Dropbox app for iOS is currently the 318.2.4 one. Can you please update it from your App Store, to see if that helps?

Hey @"David G.67", would you mind sending us a screenshot of how the sync icons appear on your files? On your computer running Ventura, did you get a notification to update the Dropbox app to Dropbox for macOS and have you performed the update?

Hey @"HTDUCK", thanks for joining this discussion. If you right-control click on a file and choose "make available offline" first, does it help? And have you performed the update on the Dropbox app to Dropbox for macOS on your computer running Monterey?

Hey @"ElectricWhelk", I moved your post to this relevant thread, so you can take a look at the info posted here. Is it possible that you enabled our backup feature and your space is being taken up by backups? You can check that here.

Happy to hear that, @"amcoffice"! If the issue does come back, please let us know. Have a great day!