Hannah Dropbox Community Moderator

Hey @"bronius", thank you for the update and the additional info. Can we send you an email, so we can investigate this further?

Hey @"DaveK1955", sorry to see you're having this issue. Have you also tried our advanced reinstall, to see if that helps?

Thanks for the update here, Tom. Can you also confirm that there aren't multiple profiles accessing and/or editing the same files at the same time while logged into the app?

Hey @"MajorHavoc", from what I can see, your other post is currently in our Ideas section. However, you can definitely take a look at our 10 tips for submitting an idea for more info.

Hey @"emadontv", thanks for bringing this to our attention. Can you please let me know which Android version you're running and which Dropbox version you have installed? Does the Dropbox app get stuck like this when you open it in general, or only when you try to follow the steps to confirm your plan? Can you clear the…

Hey @"Loladzinergirl", if you're having the same issue, can you try the steps in Jay's reply above, to see if they help?

I'm afraid that there's no way for Dropbox to control this, @"rtonrhythm". If you download the file from a different browser or a private browsing window, do you get the same results?

Hey @"mackid1993", sorry to jump in here. Our ToS, and specifically our "Acceptable Use Policy" states that you must not: "violate the law in any way, including storing, publishing or sharing material that’s fraudulent, defamatory, or misleading, or that violates the intellectual property rights of others" I hope this…

Hey @"kburnett57", I just sent you an email, so we'll continue there. Thanks!

Hey everyone, the engineering team is aware of this and are currently working on it. Once we have more info, we'll update you as well. Thanks!

Hey @"Roborg321", thanks for reaching out and sorry to see you're having trouble with this. If your files were deleted from your Dropbox folder and the deletions synced to your account online, you can always restore them from your deleted files page. You can also use your events page to see and restore the deletions. I…

Hey @"mrylander", thanks for bringing this to our attention. Is it possible that syncing is paused on the Dropbox application? If not, what's the sync status and version of the app? You can hover over the Dropbox icon in your menu bar, to see this info. Let me know and we'll go from there.

Sorry to jump in here, @"UnhappyClient", but can you give us some more info on how you uploaded all these folders? Did you use our website to do so? How large was the entire upload in size and did the upload appear to finish successfully?

Hey @"underlap", if you create a copy of one of those files somewhere outside the Dropbox folder, are you still seeing the same behavior?

Not a problem, I just sent you an email, so we can continue there! 🙂

Thanks, @"renate" Kluin . I just sent you an email, so we can continue looking into this there.

Thanks for the update, @"Gustavthapper". I assume you have an iOS device, right? If you used the Dropbox app to upgrade the account, please open the app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps.

If you share a 'can view' link to the files, the recipients will only be able to view and/or download the content of the link. Also, depending on your plan, you can actually password protect the link itself. You can see more about shared link permissions here.

Hey @"KOMA", thanks for reaching out to us about this. What kind of error message are you getting? And what is the size of the files you're having this issue with? If you can also give us the ticket number for your communication with our support team, I would really appreciate it. Thanks!

Hey @"Marcia Lynn", thanks for commenting here. The thing here is that we cannot charge you, unless you give us your billing info. From our experience with this kind of situation, usually the case is that a user might have created and upgraded a different account and then forgot about it. Another common case is when…

Hey @"Cory M", @"pollenstudio", and anyone else experiencing this issue, thanks for the info. Can we send you an email, so we can look into this a bit more closely?

Thanks for the screenshot, @"cacobina". Can we send you an email, so we can look into this internally?

Sorry to jump in here, @"bpowers84", but have you tried to uninstall and reinstall the passwords app, to see if that helps at all?

Hey @"tomlivings", thanks for reaching out to our Community. Generally, hosting Dropbox on a server is not something we support, but let's see what we can find out about this. Can you replicate the issue on a different computer with an operating system listed as supported here? Is Dropbox running as a service on your…

Thanks for your feedback about this, @"nathank9000". I'll make sure to pass your comments along to our team, since this is currently not something that's available. If you need anything else, please let us know.

Hey @"Gustavthapper", sorry to see you're having trouble upgrading your account. How did you upgrade it exactly? Was it directly from our website or from the Dropbox app on your phone (billed through iTunes/Google Play)?

Hey @"shan24", thanks for reaching out to the Dropbox Community. Indeed, Dropbox doesn’t support files that are password-protected in other applications. If you remove the password, does the preview work?

Hey @"Changyu ", sorry to see you're having trouble with this. Can you please send us a screenshot of what you see on this page?

Thanks for this update, @"MadamCaptain". I'm glad to see that after renaming the .exe file, this message didn't show up again. However, if you do come across this again, please let us know. Thanks!

Hey @"BAPCO", indeed, in this case, the "Apps" folder cannot be moved or shared, so that would be the only way for other people to access it.