Hannah Dropbox Community Moderator

Thanks for the update here, Sonya! I'm glad to see that you were able to figure this out. If you need anything else, don't hesitate to let us know. Have a great weekend!

Hey @"Gverm92", thanks for bringing this to our attention. Can you open the Dropbox app, and try to restore your purchases by following these steps? Let me know how it goes.

Hey @"brunovieira", I was just on the other post you commented, so make sure to check that out. Here's an article about the ways to get some extra space in your account. I hope this helps!

Hey @"brunovieira", sorry to see you're having trouble. Can we send you an email, so we can look into this?

Sorry to jump in here, @"Lighting Dogo". Can you please send us a screenshot of the error you're getting? Also, what's your drive's file system? And lastly, please hover your mouse over the Dropbox icon and let us know the sync status and version of the Dropbox app. Thanks!

Hey @"UnhappyClient", thanks for your reply. The support options you have available, depend on the plan you have, but hopefully, we can get to the bottom of this here. Can you please clarify how you moved/copied the files? Did you move this "My Dropbox Move" folder into your local Dropbox folder or did you drag and drop it…

Thanks, @"aristeidist"! Can you please check if you can enable backup from the backup page in your account online?

Thanks for the additional info and the screenshots, @"mrylander". Can we perhaps send you an email, so we can look further into this?

Hey @"selkie19", thanks for the update here! I'm glad to see that your issue seems to be resolved, but do let us know if you come across any other issues. And thanks for checking as well, @"EagleG". Would you mind letting us know the version of the Dropbox app that you have installed? You can hover over the Dropbox icon…

Hey @"sonyat23", thanks for reaching out to our Community. It sounds like you might be paying for a different Dropbox account. Are these payments credit card ones? Or through iTunes/Google Play? If they are credit card ones, please use our lookup tool, to see which email address is associated with the account you're paying…

Hey @"bobfaucher", thanks for letting us know about this. Can you check your backups page, to see if you have any backups taking up your space? You should be able to see the same there as well, @"g4bsamurai"!

Hey @"Guilherme_Maito", sorry to see you're having this issue. Can you confirm that you tried to delete your backup files from the backups page online and are unable to? If so, can we send you an email, so we can look into this?

Hey @"DS15", like Mark mentioned, there is a limitation to how long a file or folder path can be. If you move the files somewhere higher in the folder hierarchy, you should be able to rename it. For more info on naming files, you can see this article.

Hey @"JB2023", before we send you an email, can you please open the Dropbox app, go to the Home tab, tap on the bell icon, then on the "..." (ellipsis) button at the top right corner and then on "mark all as read", to see if that works?

Hey @"rmatdrop", sorry to see you're still having trouble with this. The thing here is that you're already in contact with the team that specializes in these kinds of issues, so there's not much more we can suggest on our end. I would definitely advise you to respond to Tony, though, and explain to them what the issue is…

Thanks for the update and the screenshots, @"mrylander". If you haven't already, can you please restart your computer? Also, please make sure that no other apps are running at the time you try to disable backup and let us know if the issue persists.

Thanks for trying, @"Miguelito67". Can we send you an email, so we can look further into this issue?

Hey @"sissomi", sorry to jump in here. Can you double-check your account settings here, to make sure that your new email address is what appears there? If you open a different browser or a private browsing window and try to login using your old email, what do you see?

Hey @"glennbroadway", let me jump in here, to see what we can find out about this situation. Right now, if you contact the admin of the team and ask them to check the "members" tab in their admin console, are they able to see you as a member of the team? And under which email address? Please ask them to check both the…

Hey @"Jon58", thanks for reaching out to us. Can you please open a private browsing window (incognito) and go to this page, to submit a help request to our support team directly? Once you have the ticket number, please reply here, to let us know. Thanks.

Thanks for the info here, @"rajkamdar". Can we send you an email, so we can look into this more closely?

Hey @"EagleG", does the sync status just read "indexing...", with no number of files remaining, or does it give you a number as well?

Hey @"aristeidist", can you please let us know the exact version of the Dropbox app that you have installed?

No worries, @"HH2Harris", I just sent you an email, so we can investigate this further.

Hey everyone! If someone invites you to become a member of a shared folder, you can either accept the folder from the email invitation, or by going to the Shared tab in your account and clicking on the "Add" button next to the folder. I hope this helps!

Thanks for all the info here, @"NermineS". Can we send you an email, so we can investigate this further?

Hey @"stacymidd123456789", you should be able to see the steps that Jay provided here. Are you having trouble accessing the post?

Hey @"Kathrynmcg1", thanks for joining the Dropbox Community! Since this person is basically the owner of the folder, they do have the right to delete it. However, if you want to make sure you don't lose the files, you could just make a copy of this folder somewhere else in your account. I hope this helps, but let me know…

Thanks for the screenshot, @"selkie19". Can you also check the article that Walter linked in his previous reply, on how to fix syncing issues, to see if any of the suggestions there are helpful?

Hey @"JB2023", thanks for posting your question to the Dropbox Community! Can you tap on "account", then on the gear icon and then on "clear cache" to see if that helps with the "2" on the bell icon? Following the same steps (before clear cache) will also show you the version of the Dropbox app. Let me know how it goes.