Hannah Dropbox Community Moderator

Sorry to jump in here, anonymous. Depending on someone's plan, there are limits when sharing links, that have to do with traffic on the links, downloads per day, etc. Could it be possible that this is the issue your client is having?

Hey @"dpcrush2112", thanks for reaching out to us and sorry to see you're having trouble cancelling your subscription. Did you initially upgrade directly through our website or perhaps through the Dropbox mobile app (billed through iTunes/Google Play)? Let me know and we'll go from there.

Hey @"emendelson", thanks for taking the time to post to our Community. We appreciate your feedback about the Dropbox desktop app here and I'm glad to see that your issue was resolved after performing an advanced reinstall of the app. I will make sure your comments are passed along to the appropriate people. If you need…

Hey @"neamtuumarius", sorry to hear about this. Did you upgrade directly through our website or through the Dropbox app on your mobile device (billed through iTunes/Google Play)?

Hey @"Dragon Personal Management", thanks for taking the time to post today. Your feedback about moving the Paper documents is definitely valuable. I will make sure to pass your comments along to our developers. If you have any other questions, please let us know.

Thanks for the update here, Steve. Deleting the folders will definitely free up your Dropbox space, but I would first make sure that you download a copy of them, before deleting them, just to make sure you don't lose any files.

Hey @"DrAJP", what you're describing does sound like expected after the update of the Dropbox app to the new Dropbox for macOS version. You can read more about that here. As for the search function are you referring to Spotlight? If so, can you follow these steps, to see if they help? * Open the Dropbox folder in Finder,…

Thanks for the update and the screenshots, @"THHigh". Are you having this issue only with specific files or all your MS Office files? Are the files currently in a shared or in a private folder in Dropbox? And if you open the Dropbox app and tap on the (+) icon, are you able to upload the files that way?

Hey @"mvcycleart", I moved your post to this relevant thread. Can you check out this article, to see if any of the info here is helpful?

Hey @"oconnorboston", regarding the website, are you referring to the Photos tab or the All files page? And do you see the same on any browser?

Hey @"Deek", thanks for reaching out to our Community. Before we answer your questions, would you mind giving us some more info, so we can make sure that we provide all the correct info on our end? Which version of the Dropbox app do you currently have installed and what's the sync status of the app at the moment? You can…

Hey @"TW92", thanks for posting to our Community! It sounds like the last time you invited them, you invited them to join the Dropbox Business team instead of the folder. You'll need to follow the steps in this article, to share the folder with them, and as long as they have enough space in their account, they'll be able…

Hey @"steve G", thanks for reaching out and sorry to see you're having trouble with this. During the process of disabling backup you should have been asked, if you want your files to remain in Dropbox or return to your Mac. However, can you check your backups page here, to see if your backup appears as disabled? Let me…

Hey @"FrenchTeacher06", thanks for posting to the Dropbox Community today. At the moment, there's no way to edit a video file to remove the subtitles; Dropbox doesn't have such a feature. We appreciate your feedback though and I will pass your comments to our team. If you have any questions, do let me know!

Hey @"dmathes", I completely understand where you're coming from. However, I do see that our team is currently still working on your case, so once they have more info or steps for you, they'll get back to you on that email chain. If you have any other questions, please let us know.

Hey @"THigh", thanks for bringing this to our attention. Would you mind describing the exact steps you follow until you get to the point of the error message? Which Android OS version are you running and which version of the Dropbox app do you have installed? Any additional info would also be really helpful. Thanks in…

Thanks for this additional info, @"sissomi". Can we send you an email, to the address you have here on the Community, so we can look into this a bit more closely?

Thanks for the screenshot, @"Dormody". So, from what I can understand, the page opens, but the video just doesn't load. Can you copy the link and then paste it and open using a different browser, to see if you get the same behavior, please?

Thanks for checking @"JB2023" and sorry to see you're also having this issue, @"D M.6". Can we now send you both an email, to investigate?

Hey @"rsv869", welcome to the Dropbox Community. Not really sure how that might have happened, if I'm honest, as Dropbox doesn't have a feature that would allow this. Can you perhaps clear your browser's cache, to see if that helps? Let me know what you find.

Hey @"Nickybubbles", thanks for bringing this to our attention. How did you initially upgrade your account? Was it directly from our website (billed through a credit card/PayPal) or from the Dropbox mobile app (billed through iTunes/Google Play)? And which exact platforms are you getting charges on? Let me know and we'll…

Sorry to jump in here as well, @"Lawjamesq". Can you please confirm that you've followed these steps? And once you do, does it help at all? Also, you should be able to send us a screenshot, by clicking on the camera icon right above the reply box, after clicking on "reply".

Hey @"Omar N.4", thanks for bringing this to our attention. Have you searched your Dropbox account online for these files? Do you see anything related to those files in your deleted files page or your events page? Let me know what you find.

Hey @"acadianlifepromo", sorry to see you're having trouble with this. If you previously started a trial, it would make sense that it appears in your billing page. However, if your plan page shows that you're on a Basic plan, you probably cancelled it already. How did you initially start the trial? Directly through our…

Hey @"Lisa sinclair", thanks for reaching out to the Dropbox Community. You should be able to send multiple documents for signature, if you're signed in to a Dropbox Sign account. Through the Dropbox website you can only send one document at a time. As for the links in your documents, can you let me know a bit more? Do…

Thanks for your feedback here, @"emjay2". Since your case was sent to our experts, you can definitely discuss all of this with them, so they can assist you in resolving these issues. If you have any other questions, just let us know.

Not a problem! I just emailed you, so we'll continue there. Thanks!

Hey @"yoriss67", thanks for reaching out to the Dropbox Community. It looks like you enabled our backup feature on your computer. Have you searched your entire file explorer for the files that you're missing? Do you perhaps see them in your backups page here? Let me know what you find.

Hey @"lesmezei", thanks for reaching out to us. I moved your comment to a thread of its own, since it seems to be different than the one you originally posted it in. Are you only having this issue with photos in your Dropbox folder? And is it just photos or other files as well? What's the sync status and version of the…

Thanks, @"mrylander"! I just sent you an email, so I'll see you there. 🙂