Hannah Dropbox Community Moderator

Hey @"magleahy", yes, we do have access to your email address, and I just reached out to you, so we'll continue there. Thanks!

Thanks for the update here, @"VikingPadre". I'm glad to see that everything is okay now. If this issue returns, try to right-click on the files and choose "make available offline". That should allow you to open the files without issues. See you around the Community!

Thanks, Cody, will be looking forward to your reply!

Hey @"Basmayer", at the moment there's no way to automatically mass-create individual links to individual folders. Let me know if you have any questions.

Hey @"OMARsalama", thanks for reaching out to the Dropbox Community. You should be able to directly contact our support team about your request, through this page.

Sorry to see you're having this issue, @"Alan S". Can you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", to see if that helps. We'd also recommend uninstalling and reinstalling the app as well. Keep us updated.

Hey @"OceanElf", thanks for reaching out. I moved your post to the thread you linked, so we can keep everything together and still look into it. Are you still having this issue today? And how many files do you have in your Dropbox folder? Do they have syncing icons on them?

Hey @"kevin353", thanks for posting to our Community. What you'd like to do is account specific and it shouldn't affect any other members on your team. You'll need to go to your connected apps page, which in your own account's settings and disconnect the apps from there. If you want to manage third party apps for the…

Hey @"Michael T.10", thanks for reaching out to the Dropbox Community. From what I understand from the second folder path you provided, you have our backup feature enabled for your Documents folder. This means that your Documents folder has been moved to your Dropbox folder, thus the folder path change. Can you let me know…

Hey @"melanie1112", thanks for reaching out to the Dropbox Community! I had never tested this out myself, however, here's a list of file types that can be previewed through the Dropbox mobile app for iOS. Even though you can't preview it directly through the Dropbox app, you should be able to open it with any e-reader you…

You got it, Omar, I just reached out to you, so we'll continue over email. 🙂

Thanks @"DrAJP", you've got mail!

Thanks for the additional info! And can you also send us a screenshot of the error you're getting when trying to open the synced files?

Thanks, @"DrAJP". In that case, can we please send you an email, to investigate further?

Thanks for the update, Omar. If you want, we can send you an email, so we can help you look for the files, and see what happened. Let me know if you'd like us to do that.

Hey @"neongreen", we do offer features that help you free up space on your Dropbox taken up by Dropbox files. You can take a look at this article for more info.

Hey @"Brooknei", thanks for reaching out to the Dropbox Community. Can you please clarify, how you made the files available offline? You mentioned selective sync, so did you sync the files back through selective sync settings, in the application preferences? Or were the files set to "online-only" and you right clicked them…

Thanks for this, Cody! Can you also try giving Dropbox full disk access to see if that helps?

Thanks for the update here, Cody. You mentioned that you've tried a few troubleshooting steps, can you let me know what you tried? And if you haven't already, can you also restart your computer to see if that helps?

Thanks for your reply, Sarah, but since you already tried support, can you send me the ticket number for your communication, so I can look it up?

Hey @"Cody_P", just to confirm, are syncing icons missing from all the files in your Dropbox folder? If you right/control click a file and choose "make available offline" or "make online-only", do you see any change? Also, what's the sync status of your Dropbox app and which version do you have installed? You can see this…

Hey @"FemmeFromage" and @"DrAJP", are you still having issues after rebuilding the Spotlight index? Is your computer also on the latest version of macOS?

Hey @"Sarahmnt1", sorry to hear about this! Have you tried reaching out to our support team directly, since you're now on a paid subscription? They should be able to assist you further, but if you have any issues, please let us know.

Hey @"blake03", thanks for posting your question to the Dropbox Community! At the moment, shared links can only be created on a user level and can only be user-specific. I will, however, pass your feedback along to our team about this. If you have any other questions, please let us know!

Hey @"JB2023", can you check your emails again? Megan has already reached out to you, so you should be seeing an email from her. You can also check your spam/junk folder in case it went there.

Hey @"Mr Handsome", have you had a chance to look at Jay's question above?

Thanks for the additional info again, @"THHigh". I'm still not 100% sure that this issue is related to Dropbox. If you haven't already, can you also uninstall both the Excel app and the Dropbox app, restart your device and then reinstall them, to see if that helps? Before you uninstall Dropbox, if you're on a Basic free…

Thanks, @"NermineS", I just sent you an email, so we can continue investigating there.

I do understand where you're coming from, @"emendelson". The updated Dropbox for macOS app experience was developed to adhere to the requirement as set out by Apple and to ensure the best possible experience for our Mac users long into the future. That being said, Dropbox support for macOS continues to develop and improve,…

Would you mind sending us a screenshot of the error message, @"Enrico62"? Can you also, uninstall Dropbox and the Excel app, restart your device and reinstall them, to see if that helps? Just keep in mind, that if you're on a free Basic account and you have more than 3 devices linked to your account, if you uninstall and…