Hannah Dropbox Community Moderator

Thanks for the update, @"BeeLighting". Is there a way to contact the current team admin? If so, you can let them know that they can make someone else on your team an admin by following the steps below: 1. Log in to https://www.dropbox.com/team/admin 2. Click the gear to the right of the member you'd like to turn into an…

Hey @"Debkny", would you mind trying to disable backup through the Dropbox application preferences, by following these steps? Make sure to choose the option to "Keep content in folders on this Mac" (or let us know if it doesn't allow you to). Also, if you go to the Home folder via Finder, are you able to see the…

Hey @"David Sparks", to see this info, you'll need to hover your mouse over the Dropbox icon in your system tray, at the bottom of your screen. I hope this helps!

Hey @"BeeLighting", welcome aboard the Dropbox Community! Can you give me some more info on the situation, like has the admin already left the team? Were they the only team admin? And do you have access to their login credentials? Because only a team admin can make someone else an admin of the team. You can see more info…

Sorry to see you're having this issue, @"Ray1986". Can you let me know if you've tried to do this through a private browsing (Incognito) window as well, or from a different browser, to see if that helps?

Hey @"reggoboy", sorry to see you're having trouble with this. Can you please give us the ticket number for your communication with our support team, so we can look it up in our system?

Hey @"CPDev", thanks for bringing this to our attention. It's a strange issue indeed; can you quit the Dropbox app and restart it to see if that helps? If that doesn't help and if you haven't already, can you also restart your computer? Let me know how it goes.

Hey @"eduardbekker", thanks for posting to the Dropbox Community today. I do understand where you're coming from and we really appreciate your feedback here. Unfortunately, as of June 2023, the Dropbox desktop app will no longer work on any Mac device running macOS 10.12 or older. You can take a look at this article for…

Hey @"banbikas", if you click on the Dropbox icon in your menu bar, then on your initials/profile pic and then on "view sync issues", what do you see?

Hey @"TV_brad", are these files in a private or a shared folder?

Hej @"Putte1957", kan vi sende dig en e-mail, så vi kan undersøge dette privat? ------- Hey @"Putte1957", can we send you an email, so we can investigate this privately?

Thanks for the screenshot, @"dieselzeus". Is this file saved to your Dropbox account? If so, can you navigate to the file using the Dropbox folder and see if you can open it from there?

Hey @"Racquels", sorry to jump in here and thanks for the screenshot! What this notification means is that these files that you're backing up to Dropbox are getting downloaded to your computer. Since you're using the Dropbox application on this computer, any files that you add to your account from other devices or…

Sorry, @"TERRACE_87", did you mean off? If it's on, can you turn it off?

Hey @"Andy Johnn", thanks for posting here! With Dropbox Business Advanced plans, admins have the option to "sign in as user", which allows them to sign in to a member's account. They can indeed access and delete files, if they want. You can read more about the feature here.

Hey @"Dan1198", thanks for posting to our Community today! There is indeed a minimum of 3 users for our team plans, however, consider them as more like "seats"; they're what we call licenses. You'd be purchasing 3 licenses, but you can absolutely use only two of them and leave the third one unoccupied. I hope this helps,…

Hey @"dpcrush2112", could it be that you used a different Android device to upgrade the account, or a different Google email?

Sorry for the delay here, @"TERRACE_87". If you open the Dropbox app, tap on "account", then on the gear icon and then you turn off the "Keep folders on top" option, does that help?

I'm afraid there's really no way to stop someone from creating an account in general, however, it sounds like you mean that people are adding themselves to the team. To be added to a team, someone needs to be invited or request access, but either way, an admin has to approve. Do you mean that they're requesting access and…

Hey @"Brandon K.3", sorry to see you're also having this issue. Would you mind sending over the ticket number from your communication with our support team, so we can look it up in our system?

Hey @"Holly Roth", thanks for posting your question today! Are you referring to just limiting the creation of Dropbox accounts? Or specifically to limiting invitations to join a Dropbox Business team? A team admin should be able to manage who can invite people to the team and how people can join the team. You can read more…

Hey @"dieselzeus", thanks for bringing this to our attention. Can you please clarify where you're having this issue? Is it on the Dropbox website or locally in your Dropbox folder? If it's the website, can you try from a different browser or a private browsing window, to see if that helps? Keep me posted.

Hey @"arnaud7", thanks for posting again. Since this is a library, we definitely wouldn't recommend this, especially with the new Dropbox for macOS app, as some libraries are no longer allowed to be synced over cloud-storage services. You can read more about the expected changes with Dropbox for macOS here. Let me know if…

Thanks for the nudge here, @"Anton Haikov" and sorry to see you're having this issue. If you haven't already, can you please restart your computer, to see if that helps? Also, if you quit the Dropbox app, are you seeing the same issue with the properties setting?

Hey @"bva974", sorry to see you're having this issue. How did you initially upgrade your account? Was it from our website (billed through credit card) or from the Dropbox app on your mobile device (billed through iTunes/Google Play)?

Hey @"Carla Moody", sorry to see you're having trouble here. If you right click on the files and choose to "make them available offline", are the gray X's replaced by green check marks and are you able to open the files?

Hey @"WoofGrrrr", sorry to see you're having this issue. Can you quit the Dropbox application, restart your computer and then restart Dropbox, to see if that helps?

Hey @"SubbaV", to make sure you don't lose any files, can you try to disable the computer backup feature first? Does that help with your space issue as well?

We really appreciate your feedback, @"Tfrancis1" and I will make sure to pass your comments along to our team. Regarding disabling backup, @"taoctiger", can you try to do it through your backups page online, to see how that works?

You can also use selective sync, which is available to all our plans, the free Basic one included.