Hannah Dropbox Community Moderator

Hey Bill! The article contains info on what the Dropbox application is and how to install it. Do you need any other info or have other questions?

Hey @"athenabeta ", would you mind just downloading and running the installer for the most recent version of the Dropbox app to update it, and see if that helps?

I understand where you're coming from, @"tntgalx10", so we'll definitely try to figure this out. Just wanted to clarify, though, that when uploading, there's no issues with file names. Incompatible characters should only be an issue when files are getting synced down to a computer, after being uploaded from another one.…

Hey @"organizerpm123345", thanks for posting your question! Indeed, a Dropbox Business Advanced plan would allow you to comment on a specific time in a video or audio file. You can see more about that feature here. If you have any questions, please let us know.

Thanks for your response! Are these hyperlinks from local files (local file paths) or URLs from the files on dropbox.com?

Hey @"DropD", thanks for joining us on the Dropbox Community. Can you please clarify how you're obtaining these links and on which Dropbox platform? And how are you then using the links? Do you share them with other people? Any additional info on your process, would be really helpful. Thanks!

Hey @"fugu1003", in this case, can we send you an email to the address you have here on the Community, so we can investigate this further?

Thanks for getting back to me, @"SBabiche". I'm afraid you can't edit an Office file just through the Dropbox app; you'll need the Excel app to edit it and any edits you make, will save to Dropbox as well. Are you having trouble editing the file when following the steps I gave you in my previous reply?

Hey @"pdweiser", sorry to jump in here! What my colleague Walter meant, is that Dropbox Sign is available for all our plans, but I think this page will give you the info you're looking for. Also, the smallest team account you can have right now is our Dropbox Business Standard plan. You can compare all of them here. I hope…

Hey @"NacNac", thanks for bringing this to our attention. Have you added the logins you're having trouble with to the Dropbox Passwords app? Meaning, if you open the Passwords app and manually add the login of the app in question and then go back to that app, does it autofill your login? Also, when you say that the…

Hey @"Bill C.42", thanks for posting to the Dropbox Community today! You should be able to accomplish what you want, using the Dropbox desktop application. Even if a computer gets disconnected, syncing will just stop and then resume from where it stopped, when the computer is connected again. It won't sync the files again…

Hey @"PT Taps", thanks for bringing this to our attention. Can you let us know how you upgraded your account? Did you do it directly through our website and paid with your credit card, or through the mobile app and paid through iTunes/Google Play?

Hey @"16592181", thanks for reaching out to our Community. Are these hyperlinks saved in your Excel files? Also, what kind of files do these hyperlinks direct to? Other files in your Dropbox folder? Are you only having this issue on your local Dropbox folder or on our website as well? And why are you not able to open them?…

Hey @"Roadster1024", thanks for taking the time to post here. We want to let you know that we really appreciate your feedback about this change. I will make sure to pass your comments along to our developers. If you need anything else, please let us know.

Thanks for your response, @"emphyrio". Actually, even when enabling backup, the "This PC" folder should remain intact. It's the folders inside (Downloads, Desktop, Documents) that would have been moved to Dropbox. Are you able to locate these folders in Dropbox or your computer? And is backup disabled now?

Thanks for reaching out to us, @"Hugo Jobse". We appreciate your feedback here. This is very important to us, so I'll make sure to pass your comments along to our team.

Hey @"tntgalx10", we appreciate your feedback here and rest assured that your comments have been passed along to our team about this. However, do you see any difference if you upload the files in smaller batches? Or if you try from a different web browser/private browsing window?

Hey @"emphyrio", thanks for reaching out to our Community. Enabling the Dropbox backup feature does move your desktop folders in Dropbox. Have you taken a look at your Dropbox folder to see if you can find a "PC" folder there? You can also take a look at your backups page online. Let me know what you find.

Hey @"datamaker", thanks for the additional info and for your feedback here. If I understood correctly, you did find the latest updates on your files, but instead of the original file, the updated versions had "conflicted copy" appended to them. This happens when more than one person or computer is working on the same file…

Thanks for your update here, @"banbikas". Can you try the steps in this article, to see if this folder can be ignored, so that you can continue with the update?

Hey @"EmmaRoseR", thanks for your reply. I removed your links here to avoid unnecessary traffic in your account. And I'm afraid that if you're billed through Google Play, you can only have a monthly billing schedule. If you wish to be billed annually, you'd need to cancel your subscription, allow your account to…

Hey @"lorena d", thanks for the update on this. Did you try to refresh the page afterwards, to see if that helps? If not, make sure to also try to permanently delete your files using a different browser or a private browsing window as well. Let me know how it goes!

Hey @"jtad", thanks for bringing this to our attention. To access the live chat option, you'll need to have a paid individual subscription or to be an admin of a Dropbox Business team. The rest of your support options are available here. As for the issue you're having, can you first hover your mouse over the Dropbox icon…

Hey @"aihand", thanks for posting your questions to the Dropbox Community. Just to clarify, when you chose to export the files from Google Drive and chose the "delete files from the source after upload", this is an action taken by Google Drive and not Dropbox. Any files that have successfully been uploaded to your Dropbox,…

Hey @"Vrdenton", thanks for reaching out to our Community. I moved your post to this thread, which is relevant to your issue and has some info on what you can do. Basically, since shared folders take up your own space as well, your boss could send you a "can view" link instead. This will allow you to access and download…

Hey @"Gallatin", thanks for reaching out today! Are you perhaps opening the link, while logged in to your account? This wouldn't require you to enter the password. Can you open it from a different browser or a private browsing window instead, to see how that goes? Keep me posted.

Thanks for the update here, Nick! If you switch the files from online-only, to available offline, are you able to see the correct file sizes?

Hey @"Connie M.4", can you send us a screenshot of the options you when you follow the steps in the article that Rich linked in his reply? Just make sure you hide any personal info, like file names etc.

Hey @"Daveb5", can you let us know a bit more about why the files aren't opening? Are you getting some kind of error message? If you can send us a screenshot, that would be really helpful. Thanks in advance for any additional info!

Hey @"Toonbox", do you see your deleted files in your deleted files page, so that you can restore them from there?