Hannah Dropbox Community Moderator

Would you mind sending us a screenshot of that message, @"Aviv3"? As for what you said about the path, do you mean that your files are actually in their right place? Had you perhaps already disabled backup, then?

That sounds great, @"raffishtenant", I appreciate it! We'll wait for your update and in the meantime, if you need anything else, please let us know.

Thanks for getting back to me, Daniel! Hmm, this is quite tricky, to be honest. Do you see the newly imported photos in the Camera Uploads folder in your account online? Or do you perhaps see a new Camera Uploads folder created in your Dropbox folder? Yes, please let me know what happened after you restarted. Thanks!

Thanks for the screenshots, @"tranvu". Just to be clear, are you using the Dropbox API in order to embed the preview of the file to your website, or are you possibly trying to force a shared link to preview?

Hey @"Cosmotic", thanks for your post today. While you can postpone the update of the Dropbox application to the new Dropbox for macOS version, I'm afraid you'll have to do it at some point, otherwise the application won't work properly after a while. That's why the notification keeps coming back, however, we appreciate…

Thanks for trying, @"toemaytoe". Can you cmd+click the folder and send us a screenshot of the properties, please? Also, have you tried to delete the folder, while the Dropbox app is not running? You close the app, by following these steps.

Thanks for the additional info here. Just a couple more things I'd like to ask you, @"banbikas", can you quit the Dropbox app and then try to run the commands, to see if that helps? Let us know if you still can't remove the folder.

Hey @"Aviv3", let's see what we can find out about this. Do you remember disabling the backup feature on this computer? If not, and the Dropbox icon in your system tray shows that the app is "up to date", can you follow the steps in the article above to disable it, and choose to keep your content on your PC, to see if that…

Hey @"Briskola", thanks for reaching out to the Dropbox Community today. We appreciate your feedback on this a lot and I do understand where you're coming from. Since for this update all your files need to be re-synced, depending on the number of files you have, this process might indeed take a while to finish. I would…

Hey @"danieliversen", thanks for bringing your issue to our attention. What is the current sync status and version of the Dropbox app on your computer? Please hover over your Dropbox icon to see this info. Let me know and we'll go from there.

Sorry to jump in here, @"raffishtenant". One of the expected changes of the new Dropbox for macOS app is that files synced down to the computer from other devices or the website, will sync as online-only by default. This also includes folders that you removed and then added back through the selective sync settings. So, I…

Hey @"wok1909", thanks for reaching out to the Dropbox Community. I'm afraid that without access to the email address, there's no way for us to verify your ownership of the account and give you access. Do you perhaps have any devices linked to it still, so you can access and download your files? You also recommend you…

Hey @"tranvu", thanks for joining our Community here. Would you mind giving us a bit more info on the issue you're facing? What are you trying to accomplish? Does this have to do with previewing this PDF file? And if so, where? On the Dropbox website or mobile app? If you can send us some clarifications and also a…

Hey David, thanks for the additional info. Just to confirm, have you tried opening the files through our website, like Walter suggested? Does it work?

Thanks for the reply, @"PT Taps", that's very strange indeed. Can we send you an email, so we can look into this?

Hey @"georgekoh", sorry to see you're also having trouble with this. I know you didn't mention getting a specific error, but can you please check the suggestions here, to see if they help? If not, please let us know and we'll reach out to you as well.

Hey @dluptonmd , you should be able to create a Word file directly through the Dropbox app, by tapping on the (+) button, can you try it that way and let us know if it works?

No worries, Alexis, in that case, can I email you, so we can sort this out?

My apologies, @"getho", I must have missed that in your reply, sorry about that. In any case, rolling the account or the folder back, won't restore the sharing permissions. If someone removes their own access, or if the folder is unshared, or someone removes a member from the folder, the only way to regain access is for…

Hey @"MilosVukobradovic" and @"Alessandro Belotti", are you also having the same issue with verifying your email address?

Thanks, Paul! I just sent you an email, so we'll continue with this there. 🙂

Sorry to jump in here, @"getho". If you didn't manually remove your access, then I think Rich is on to something here. If you were the owner of the folder (owner is the person who initially created the folder, not someone who just adds files to it), then the other members wouldn't be able to remove you from it. So, if you…

Hey @"aihand", I completely understand why you might be concerned with this situation, so allow me to clarify this as best I can and we continue troubleshooting. Regarding the link to your files, this (https://www.dropbox.com/home) is a universal Dropbox link; you were able to access your files from it, because you're…

Hey @"Sriram Sundar", thanks for bringing this to our attention. Can you please try this again from a different browser or a private browsing window, to see if you get a different behavior? Keep me posted.

Hi @"justinbenz451", thanks for posting here today! We really appreciate your feedback on this and rest assured that your comments will be passed along to our team. With the links, you should be able to get to the right place, if you replace "x-webdoc://[Alphanumeric string]/" with "https://". I hope this helps.

Hey @"Alexis G.1", thanks for reaching out and sorry to see you're having this issue. If you haven't already, please try the following steps, to see if they help: * Check the spam/junk folder of the email * Add no-reply@dropbox.com to the email contacts * Try to login from a different browser/private browsing window

Hey @"lucidlight", thanks for this info and apologies for the delay here. Can we reach out to you via email, so we can investigate this further?

Thanks for the additional info, @"DropD". The thing is that the URLs of the files that are saved in your Dropbox account, won't work for previewing the files on other browsers. The URLs can only work for the browser you're signed into at the time. If you want to share these files, would our shared links feature work for…

Thanks! And can you let me know a bit more about the process you're following to create the hyperlinks?

Hey @"jjung", sorry to jump in here. Can you please send us some screenshots of how you see these partial zip folders? Also, how are you currently unzipping the folders? The inbuilt function? Can you try using a different service/app to unzip them? Since you're on a Mac computer, you should be able to find one in the app…