Hannah Dropbox Community Moderator

Sorry to see you're having this issue, @"RexVex". Is your second screenshot showing the entire error log? If not, can you please send us another screenshot showing the entire log, so we can check it out?

Sorry to see you're having this issue, @"connieg1". Can you let us know how you upgraded the account? Was it directly through our website or through the Dropbox mobile app on your mobile device?

Hey @"lucamosca1", thanks for bringing this to our attention. Can you please let us know the exact sync status and version of the Dropbox app on your computer? You can hover over the Dropbox icon in your system tray/menu bar, to see this info. And also, if you click on the Dropbox icon, then on your initials/profile pic…

Hey @"Signal2noise", thanks for letting us know about this. Can you also let us know the sync status of the app, as shown when you hover your mouse over the Dropbox icon in your system tray? Are you only missing these specific options, or other Dropbox menu items as well?

Thanks for keeping us updated, @"pabloago78"! I'm happy to see that your issue was resolved and if you need anything else, don't hesitate to let us know. Have a great day!

Hey @"Tatiana", thanks for letting us know about this. Did you upgrade your account using an Android or iOS device? If it's an iOS one, can you follow the steps here, to restore your purchase and see if that helps?

Hey @"nicholsonannaliberty", thanks for reaching out to the Dropbox Community. You mentioned that Dropbox suggested you reach out to your bank; did you already contact our support team about this? If so, can you please send us the ticket number for your communication?

Thanks for posting your question today, @"Debhutch". Can you try following the steps in this article, to turn off the expiration date and see if that helps? Keep me posted.

Hey @"Zygorf72", thanks for bringing this to our attention. Is the Dropbox application running on your computer as normal? What's the sync status and version of the app, when hovering over the Dropbox icon in your menu bar? Let me know and we'll go from there.

Thanks for checking! So, to export the files to your device, you'll need to choose the "save to device" option. From there, you can load them to your preferred program.

Hey @"tararobinphotography", sorry to see you're having trouble. Can you give us some more info on the exact issue? Did you pay for an upgrade, but the plan hasn't been updated? And if so, did you upgrade your account through our website or the mobile app?

Hey @"Charles L.10", would you mind tapping on the "..." (ellipsis) button next to the file you want to export and send us a screenshot of the options you see there?

Thanks for the additional info, @"Avior". Can we send you an email, so we can investigate this further?

Hey @"rotorshawn", thanks for joining our Community! While there's no option to do this at the moment, we really appreciate your feedback. Your comments have already been passed along to the appropriate team. If you need anything else, don't hesitate to reach out again!

Hey @"ambern1023", thanks for reaching out to us. Dropbox Passwords is an account specific feature, so the passwords added, can only accessed by the account holder that adds them, if that makes sense. That's no different with Dropbox Business than it is with our other plans, with the exception that with Dropbox Business,…

Hi there, @"Kristy Crooks". Do you perhaps still have any devices connected to this account? Or perhaps a way to regain access to the email address? Without access to the email address, there's not much that we can do, so perhaps your IT department/person could help you with this.

Thanks for checking that, @"skystep". In this case, can you please try to follow these steps? They will help you reset the location of your desktop folders: * Click the Dropbox icon in your menu bar. * Click your profile picture or initials. * Click 'Preferences'. * Click the 'Accounts' tab. * Press the Option key and at…

Thanks for trying, @"kndclark-125328012". Have you tried reaching out to our support team about this? If you're not able to submit a help request, please let us know.

Hey @"Brad B.13", would you mind sending us a screenshot of your remaining hard drive space and a screenshot of the notification, so we can investigate on this?

Hey @"KristianQ", thanks for joining us on the Dropbox Community! And thanks for taking the time to post your feedback about the uploading process. I will make sure to pass your comments along to our team. Have a great day and if you need anything else, please let us know.

Hey @"gzamba", sorry to see you're having trouble with this. If you've rebuilt your spotlight index and it's still not working, perhaps you can try the solution provided by another user here, as it seems to have worked for other users as well.

We appreciate your feedback, Stephen and your comments are passed along to our team. Thanks for sharing your thoughts and if you need anything else, please let us know.

Hey @"Cathy Mendelsohn", thanks for posting your feedback on our Community. Regarding searching for your Dropbox files through Finder, are you using Spotlight? If so, after opening Finder, you might need to wait a little while and then try again, to see if it works. If not, you might need to actually rebuild your spotlight…

Hey @"Oliver Baldwin", thanks for taking the time to post here today. We appreciate your feedback on the 'make available offline' feature very much. Your comments have already been passed along to our team about this. If you have any questions, please let us know.

Hey @"hughH", sorry to see you're also having this issue. Can you also let us know the application's sync status and version from your Dropbox icon? Have you tried to quit and then relaunch the application, to see if that helps?

Hey @"peekaboo82628", just to confirm, have you gone through the updating process for the Dropbox for macOS version of the app, that appears in your screenshot, using the "get started" link?

Hey @"Kingofmyroom", thanks for reaching out to the Dropbox Community. Can you please clarify which platform you're using to upload the files for your Transfer? Is it the website? Have you tried doing this directly through the Dropbox folder in your File explorer/Finder? Or are you right-clicking on files from other…

Hey @"jangroot", thanks for taking the time to post about this! We really appreciate your feedback about the pop-up you're getting to upload your photos to Dropbox. I'll make sure that your comments are passed along to our team. Let us know if you need anything else.

Hey @"honeycombk2000", thanks for reaching out to the Dropbox Community. Are you using the Dropbox desktop app on your laptop and are you opening the file through your Dropbox folder? If you quit the Dropbox app and try to open it again, what happens? And can you let us know what happens when you try to open it from the…

No worries! Does it just say syncing? And does it appear stuck like this? Or does it give you a number of remaining files as well?