Hannah Dropbox Community Moderator

Thanks for taking the time to post here today, @"capellifabio". Indeed, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage There's no way around this at this time, as this is an update that will need to happen sooner or later, but we appreciate your feedback about this.…

Hey @"Pippa_", thanks for posting your question to the Dropbox Community! Unlinking a device from your Dropbox account will basically disconnect it from your Dropbox. That means, that any changes made to the files on an unlinked computer, no longer affect the files in your Dropbox account online. The "Delete files from my…

Thanks, @"cho day", I just emailed you, so we'll continue there.

I don't see any other Dropbox options in the right-click menu in your screenshot either, Kira; is the Dropbox application running at the moment or is it still closed?

Hey @"chrismast12", if you right-click on a file and choose to "make (it) available offline" it should stay available for you to access at any time, however thanks for your feedback on this. I will make sure to pass it along to our team.

Hey @"diveactive", thanks for coming to our Community. If you take a look at your backups page, do you see any files taking up your space?

Sorry to jump in here, @"ericg75"! So, what you'd like to do, can be accomplished in different ways through Dropbox: 1) By sharing a folder with your family with edit permissions; they'll be able to add/delete/edit/comment on the photos in the folder, but they'd need a Dropbox account with enough space, as the folder would…

Hey @"cho day", sorry to see you're having this issue. Can I send you an email, so we can look into this internally?

Thanks for joining this discussion, @"cinergia" and thanks for clarifying, @"NI44". If you access our website through a different browser or a private browsing window, are you getting the same behavior?

Thanks for trying, Kira. If syncing is finished and you can open the files online, can you please quit/close the Dropbox application, to see if your issue persists while the app is closed?

Hey @"NI44", thanks for bringing this to our attention. Can you please clarify what you mean by "Dropbox suddenly started redirecting into "Backups" and I am unable to upload files to my account"? How are you being redirected and at which point of which process? Are you having trouble opening your Dropbox folder to add…

感谢更新！ 同步完成后您是否重新启动了计算机，看看是否有帮助？ ------------ Thanks for the update! Have you restarted your computer after syncing finished, to see if that helps?

Hey @"EJ08", thanks for your update. I'm happy to see you were able to resolve this from the backups page. If you need anything else, please don't hesitate to let us know!

Hey @"Stephen Leake", I just sent you an email, so make sure to get back to me, when you have a moment. Thanks!

Sorry to jump in here, @"dennis_c". What types of files is this happening with? If it's with Microsoft Office files, you can use the Dropbox badge; you can see how to enable this feature here.

Hey @"cosmodoc", thanks for letting us know about this. The em-s.dropbox.com domain is actually one of our official Dropbox domains; what's the email you received about? Can you send us a screenshot?

Hey @"EJ08", thanks for letting us know about this. Do the backed up files appear in your backup page online as well? If so, can you try to delete them from there?

嘿@Kira0418，感谢您让我们更新。 尝试同步的 PowerPoint 文件是否已完成同步？ 您无法打开什么样的文件？ 在尝试打开它们时，您是否收到某种错误消息？ ------------- Hey @"Kira0418", thanks for keeping us updated. Did the PowerPoint file that was trying to sync finish syncing? What kind of files are you not able to open? And are you getting some kind of error message, when trying to open…

Thanks for that, @"ksl0588"! Can you also please double-check that you've enabled Accessibility for Dropbox in your Finder preferences?

Sorry to jump in here, @"RonL". Can you please send us a couple of screenshots showing your issue? E.g. one from the file in Finder after updating it and one from the location you're looking for the changes online. Also, are you perhaps updating a file in one of the computer's backed up folders or just within the Dropbox…

Thanks for the screenshots, Xavier! As for the sync status and version, you should be able to find them, by hovering your mouse over a small Dropbox icon in your menu bar, at the top of your screen, by your WiFi. Are you able to locate this icon?

Hey Luca, thanks for getting back to me! In this case, can you also try the steps here, to see if they help?

Hey @"Droppedintosayhi", thanks for dropping in! This number refers to the amount of files remaining to sync. So, in your case, there's still 494 MB of files left to sync. I hope this helps, but let me know if you have any questions.

Hey @"ksl0588", can you check the Dropbox application's version and sync status, please? You can see this info, when hovering over your Dropbox icon.

Hey @"Henry14", thanks for bringing this to our attention. What's the current sync status and version of the Dropbox app? You can hover over your Dropbox icon for this info. Also, does this affect only the sync icons or other Dropbox options as well, like the ones you see when you right-click on a file in the Dropbox…

Hey @"Xavier Montaner", thanks for bringing this to our attention. Can you please send us some screenshots showing this issue? Also, what's the exact sync status and version of the app? You can hover your mouse over the Dropbox icon in your menu bar, to see this info. Let me know and we'll go from there.

Thanks for the update and the ticket number, Luca. Is the sync status not moving at all or is it moving, just really slowly? Can you try the steps here (when applicable), to see if they help?

Thanks for that, @"RexVex". If you've restarted the Dropbox app and the issue is still not resolved, can we reach out to you via email, in order to investigate further?

No worries, @"skystep", we should be able to reset the locations manually, then. Can you please follow the steps in this post and let me know what happens?

Thanks for letting us know, @"fmy". If you clear your browser's cache, does that help at all?