Hannah Dropbox Community Moderator

Hey @"Darko G.1", if you remember the email address and the password for your Dropbox account, you should still be able to login. Are you having any issues doing that?

Hey @"Bartbox", welcome to the Dropbox Community. I moved your post to this relevant thread; can you take a look at the info posted here, to see if it helps in your case?

Thanks for your reply, Patricia. If a refund was processed for your current subscription, your account would have been downgraded back to the free version. Is it possible that this refund is related to a different account?

Hey @"NeedHelpMA", thanks for reaching out to us and sorry to see you're having trouble using Dropbox Sign. Have you taken a look at this article that has info and detailed instructions on what you'd like to do? Are you having issues finding the options listed, following the steps or are you seeing different options on…

Hey @"Patricia Fernandes", thanks for bringing this to our attention. If you go to the plan tab in your account settings, what kind of plan do you see that you're on? And if you go to your billing tab, do you see an entry for the refund? Let me know and we'll go from there.

Hey @"FLYONTHEWALL", thanks for your post here! The local Dropbox folder is the folder created on your computer, when the Dropbox application is installed. This folder will sync and contain all the files already existing in your Dropbox account, and any changes you make to those files in that folder, will sync to your…

Hey @"Skyfay", thanks for reaching out to the Dropbox Community. Would you mind clarifying if you're referring to the Dropbox desktop app or the Dropbox API? If this has to do with the desktop app, have you taken a look at the bandwidth settings in the app's preferences, to check if your uploads are maybe limited? Let me…

Hey @"simonescartabelli" and @"diegodp83", thanks for the confirmation. I just sent you both an email, so we'll continue there!

Hey @"Anouschka1", thanks for reaching out to us today. Your best bet in regaining access to your Dropbox account, is to regain access to the email address. I would absolutely suggest reaching out to Microsoft, so they can help you regain access, because without access to your email, there's not much we can do on our end.

Hey @"almadenmike", you can find your events page through the link that Mark posted in his previous reply. You can access it here as well: https://www.dropbox.com/events

Hey @"antarto", thanks for clarifying this. We did face an issue with Dropbox Paper a few hours ago, so thanks for letting us know. As you can see on our status page now, everything is back to normal, but you can keep an eye on that page, which will give you info on any known outages or issues we face. Thanks again!

Hey everyone, it seems that we faced an issue with previewing and Dropbox Paper a little while ago, but it looks like everything is operational now. If you come across any issues, make sure to keep an eye on the Dropbox system status page, where you can see if there are any known outages, etc.

Thanks for the additional info, Ricky. Which version of the Dropbox app are you using on both of these devices? I'm on the most recent version (330.2.2) and I see what you see on your iPhone SE.

Hi and thanks for the screenshot, @"mikewill". I believe what Megan meant by "going to C:\Users\Michael and try to follow the action to right click and reset folder locations from there" was for you to go to that folder and restore the locations of the desktop, downloads and documents folders, by right-clicking on those,…

Hey @"antarto", thanks for bringing this to our attention. Would you mind clarifying what you mean by "locked"? Are you having trouble opening the Paper doc after it's been shared? If you're getting any errors, please send us a screenshot as well. Thanks in advance.

Hey @"Adminable", thanks for reaching out to our Community. I moved your post to this relevant thread, so you can take a look at the replies here for more info, but, indeed, a shared folder takes up space in each member's account. If you want to upload files to your client's folder without affecting your space, they'll…

Thanks for checking, Don. If you go back to the files list and tap the vertical ellipsis (three dots) button, do you see an "open with" option there? If you don't see one there either, please do send us a screenshot of the options you see after tapping the three dots both from within the file and from the file list.

Not a problem, @"Jiefoo"! Indeed, if you want your changes to sync to your account online and your other devices, the changes need to be made within the Dropbox folder. I hope this helps, but if you come across any issues, let us know!

Hey @"legacygt777", I would actually suggest that you open a private browsing/incognito window and go to this page to submit a help request directly to our support team, so they can assist you further. Let us know once you receive your ticket number.

Hey @"acej", have you restarted your computer ever since this started happening? If that doesn't help, I would also suggest re-indexing your Spotlight.

Hey @"wa4ywm", what you need to do is share a link to the folder. You need to keep in mind though, that the link will need to be a "can view" one specifically. So far, I understand that you're sending a "can edit" one instead, so you'll need to follow these steps. That way, your recipients won't need to add the folder to…

It might have to do with a third party app; sometimes if a file is used by another app, it will re-appear, so it will need to be deleted from the computer it was originally added from. Does it work if she does it?

Sorry to hear about this, @"Joe hehe". Can we send you an email, to investigate further?

Hey @"Jiefoo", thanks for posting to our Community. When updating a file on your computer, in order for the changes to sync to your Dropbox account, the changes need to made within the Dropbox folder. Is this the process you're following? If you update a file outside the Dropbox folder, even if the same file exists in the…

Hey @"RickyW", thanks for the nudge on this thread. Can you please give us some more info on the issue, like how you're scanning the files? Are you using the Dropbox mobile app to scan them? Or are you on the desktop app? Any additional info would be really helpful.

Thanks for the update, Dennis and thanks for your feedback about this issue. Since you can see which user is the one re-creating the file, can you ask them to delete it from their own account, to see if that helps? Also, if you click on your Dropbox icon, then on your initials/profile pic and then on "view sync issues", do…

Hey @"Yannic_Belgium_Europe", we appreciate your feedback on this matter. Rest assured that your comments are passed along to our team about this. If you have any other questions, please let us know.

Ciao @"simonescartabelli", grazie per l'aggiornamento qui. Puoi per favore chiudere l'app Dropbox, quindi riavviare il computer e quindi riavviare l'app dalla cartella delle applicazioni, per vedere se questo aiuta? -------- Hey @"simonescartabelli", thanks for the update here. Can you please quit the Dropbox app, then…

Thanks for the update, Benji! Are you downloading these files from your own account or from a shared link? And do the files play as normal when you preview them on our website?

Not a problem, Michal! If you need anything else, please let us know. Have a great day!