Hannah Dropbox Community Moderator

Thanks for the nudge on this thread, @"cwhigh". This sounds like an error you would get, if you were trying to create a new account under an email address that's already used by another Dropbox account. Can you try resetting your password through this link, to see if that helps?

Hey @"Natmonster", not a problem, I just sent you another email, so please make sure to get back to me, when you have a moment.

Hey @"Lazman1140", sorry to hear that your files are missing. To create a new account with the same address you had used for your original one, the original account would have to be deleted. Is it possible that you used a different email address than the one you had used for your original, paid account? If you're not sure,…

Not a problem, @"Ardy903"! If you need anything else, please let us know. Have a great day!

Hey @"jrlbell", there are some steps you can follow, so that the application doesn't sync your Dropbox files, but only indexes them. This however would require to have your Dropbox files already on your new computer and not on an external drive. These steps are: 1. Rename your existing Dropbox folder to "Dropbox (old)" or…

Hey @"Ardy903", sorry to jump in here. Megan linked you the events page in her previous reply, but you can find it here as well: https://www.dropbox.com/events If you check your "all files" page here, are you able to see any files? Are you only missing these specific .RPP and .wav files or other ones as well?

Hey @"Dive-Dive-Dive", describing the steps also works fine, if you can do that!

Hey again, Mike! Are you having any issues doing it from the page that Walter linked for you?

Happy to see that you were able to resolve this, @"wa4ywm". Indeed, when it comes to shared links, anyone with access to the link, can access the content. There are ways to change the permissions on links, like adding a password or an expiration date, but that would require a Dropbox Professional or Business account. In…

Hey @"aaronpanganiban21", thanks for bringing this to our attention. Can you please guide us through the steps you're following to create the links? Also, can you give us an example of how a link used to look for you and how it looks now? Just make sure it's not a real link, but a made up one, so you don't have to post…

I understand, Claire, not to worry, I just sent you an email, so we'll continue investigating there.

Thanks for bringing this to our attention, @"Lookingforassistance". If you try this from a completely different browser, what do you see? Does the upload button also not work on the private browsing window? Let me know and we'll go from there.

Hey @"Cheezykins", thanks for reaching out to us. Can you check here, to make sure that you have all the essential requirements to run the headless Dropbox app? Would the 'exclude' command be helpful in what you'd like to do? You can check out the available commands here. Let me know how it goes.

Thanks for getting back to us here, Alan. At the moment, there's nothing we can do to speed this up, really. You'll need to wait until you receive this email as well, as this is being rolled out. Let me know if you have any other questions.

Thanks everyone for bringing this to our attention. Just wanted to let you know that our team is aware of this issue and are currently working on a solution. Once we have more news or updates, we will let you know.

Thanks for the update, Patricia! Can you check if your subscription is okay? It's not downgraded or anything, right? Does everything seem okay otherwise? No double charges?

Thanks @"nrf", I just emailed you and we'll continue there!

Hey @"Scott" Cameron, thanks for bringing this to our attention. How are you generating the links? From our website? If you edit the link and remove the last part, does the link work for you? Let me know and we'll go from there.

Hey @"daysofspeed", thanks for reaching out to the Dropbox Community. Are you only seeing this when updating files in the Dropbox folder or other folders on your computer as well? If you close the Dropbox app and edit your files in the Dropbox folder, does the issue persist? Let me know and we'll go from there.

Sorry to jump in here, @"LivePaola", but can you let us know if your Mac device is a relatively new or older device?

Hey @"claire000000", sorry to hear about this. Do you have login access to the account that was charged? If so, you can reach out to our support team directly through this page. If you don't have access to the account, or don't know which account you got charged for, let me know, so I can send you an email on my end.

Hey @"nrf", thanks for the additional info here. Is it okay if we send you an email, so we can look into this internally?

Sorry to jump in here, @"at0605". Do you still see that you're on a paid plan in your Dropbox account settings here?

Sorry to see you're having trouble, @"arthurtx". When you say "shared paste", are you referring to a shared folder that you usually access via a link? Are you the owner/creator of this shared folder? If not, could it be that the owner of the folder removed your access from the folder?

Hey @"jasonspiano", do you have admin privileges on the PC?

Hey @"omairsakhan", the feature that Jay gave you the steps for, is currently available to Standard and Premium Dropbox Sign plans; do you have one of those plans?

Hey @"peswars", can you please try the solution provided here, to see if that helps in your case?

Hey @"Jill999", sorry to hear that. Can you let us know exactly what kind of issue you're having? If you're getting any errors, please send us a screenshot as well, so we can have a visual.

Sorry to jump in here, @"kmccauley". Can you please click on the Dropbox icon in your menu bar, then on your initials/profile pic, then on "preferences" and then on "sync" and send us a screenshot of what you see there?

Hey @"Alan Septoff", thanks for posting your question to our Community. Having questions about this change is understandable, so I would highly recommend taking a look at this article from our help center. It has all the relevant info about the change and your options, but if you still have questions, you can always let us…