Hannah Dropbox Community Moderator

Hey @"MSApril", did you try the steps that Jay linked in his previous reply, to see if they help?

Hey @"LJTSIRK", thanks for posting to our Community! I moved your post to this relevant thread with more info about conflicted copies for you to check out. And you can also take a look at this article that has info on how to avoid them. I hope this helps!

Hey @"SebastianLed", thanks for joining our Community. When you reached out to our support team about this, did you receive some kind of automated response with a ticket number that you can give us? If not, can we send you an email on our end?

Hey @"floraup", can you please make sure that you've enabled external sharing in your admin console?

Hey @"aaronzrn11", it's been more than 7 days since you were deleted from the team, right? If that's the case, I'm afraid that the admin won't be able to restore you. You can see more info about the process here.

Sorry to jump in here, @"David K.41". Have you tried uninstalling and reinstalling the Dropbox app, to see if that helps? Just make sure that you have up to 3 connected devices, if you're on a Basic plan, because if you have more than 3, you won't be able to sign back in after you reinstall.

Strange issue here indeed, @"afrb2". Can you try this from a different browser or a private browsing window, to see if you get a different behavior?

Sorry to jump in here, @"nick1803"! Can you also try from a private browsing/Incognito window and let me know what happens? Also, please check and make sure that you're using the most recent version of your browser (please let us know which version it is as well).

Hey @"lavelhicks ", sorry to hear about this! Can you use our payment lookup tool, to find out which email address is associated with the subscription? Is it bringing up your own email address or an address you don't know?

Hey @"gcolmer", thanks for bringing this to our attention and what a strange issue indeed! Can you please double-check that you used the exact same email address as your original account, make sure there aren't any typos in the email etc.? The username that you saw, does it appear in your account settings here or somewhere…

Hey @"JenniferSC", sorry to see you're having trouble with the Dropbox application, but let's look into it. Would you mind sending us a screenshot of the error you're getting, so we can check it out? Also, what's the sync status and version of the Dropbox application, as it appears, when you hover your mouse over your…

Thanks for the follow-up, @"foxglove_1". First, can you please let us know the current location of your Dropbox folder? You can find this by right-clicking on a file/folder in your Dropbox folder and then clicking on "get info".

Thanks, @"Edouardd". In order to look into this further, can we send you an email?

Thanks, Patricia! I'll be looking forward to your reply and have a great week ahead!

Hey @"Jannisadam", thanks for posting here and welcome to our Community! Can you please clarify what you'd like to be able to customize? Do you have any specific features you'd like added or removed? Any additional info would be really helpful. Cheers.

Hey @"kangy1989", thanks for bringing this to our attention. Let's see what we can find, because this isn't the expected behavior of the vault. Can you hover your mouse over the Dropbox icon in your system tray and let me know the sync status and version of the Dropbox app? Are you able to access your vault as normal on…

I see, thanks for letting us know, @"Dive-Dive-Dive". In that case, can we send you an email on our end, so you can attach your video file to your reply?

Hey @"Rida Javed ", sorry to see you're having trouble. Can you let me know more about your issue? Are you getting some kind of error message, when you open the link? Have you reached out to the person that shared the link with you, to check if they've perhaps deleted the content? Let me know.

Hey @"TrevorBarrett", thanks for reaching out to us! Would you mind giving us some specific examples of the behavior you're seeing? What do you see, when you click on a link after you've edited the file?Does it give you any errors? Let me know.

Hey @"education-office", thanks for letting us know about this. 38 is a pretty big number of members you invited at once, so perhaps that's what's causing this issue here. There's no specific number of course, but can you give it some more time, before trying to share the folder with another user? A few hours should be…

Hey @"010", can you please give us a bit more info on your issue? Are you trying to cancel a paid subscription, but are not finding the "cancel subscription" option? Or are you trying to cancel a free trial?

Thanks for the additional info and your feedback here, @"MC58". Rest assured that your comments are passed along to our team. Regarding your photos library, I'm afraid that it's no longer supported on Dropbox; this is one of the expected changes after the update and you can read more about it here. As for your files being…

Does uninstalling the app, restarting the device and then reinstalling the app help at all, @"AdrianCarlsson"?

Thanks for your reply here @"Edouardd". I understand your frustration, so we'll work towards a solution as best we can. Can you let us know if you've updated your macOS version during this time? Which one are you running now?

Thanks for this update, @"dj0526", I'm glad to see that this resolved your issue! And @"DonGlover", if you remove Dropbox from your connected services and then re-connect it? Does that help?

Hey @"l3x", would you mind giving us some more info about your case? If you can reply to Walter's questions above as well, that would also be really helpful.

Hey @"KRW Lawyers ", thanks for reaching out to the Dropbox Community. Would you mind giving us some more info about the issue? Is this user a member of a Dropbox Business team? Is the folder missing from their account completely? Or are you referring to the Starred page on dropbox.com missing from their account? Any…

Hey @"ambern1023", thanks for your post. Regarding the conflicted copies part, there are a couple of options for you. You can use the Dropbox badge or since you're on a Dropbox Business team, you can also use our file locking feature. As for the rest, I believe it's more on the Microsoft side, rather than the Dropbox side;…

Hey @"JEM58", thanks for bringing this to our attention. If the new file name appears on your account online, that means that the change has synced with your account, but not with your other two devices, so that's where the sync issue must lie. Can you check the sync status and version of the Dropbox app on your laptop and…

Thanks for the update, @"at0605". Can we actually send you an email, so we can investigate this further?