Hannah Dropbox Community Moderator

Not a problem, @"Roscoe1"! I'm glad to see it's working now and of course, if you do come across any other issues, please let us know. Have a wonderful day!

Hey @"rellis", sorry to hear about this. Is it possible to regain access to your email address? Without access to the email, there's really no way of verifying your account ownership, to help you regain access to the account. You can read more about this here.

Hey @"rjkg", thanks for reaching out to us. Can you send us a screenshot of the error message this member is receiving? Is this an API app that you've created? Also, what's the Dropbox version and the OS version of this person's computer? Let me know and we'll go from there.

Just to confirm I understand the situation fully, can you please guide me through the steps you're following that get you to the point where you can only see your personal folder?

Thanks for getting back to me, Amy. I'm sure you have not been hacked, however, you need to keep in mind certain things when it comes to sharing links. You can see more info about this here. Are any of the reasons for a ban possibly true for this specific folder?

Hey @"Helenfpm" and thanks for the additional info and ticket number. I've raised the priority of the case on my end, so an agent from our team will be assisting you the soonest possible. Let me know if you need anything else.

Hey @"c4l1n", thanks for your reply. Since it's been a while since the last time you were having this issue, can you please confirm that you have since updated your Dropbox app to the latest version (338.2.2)? 

Hey @"amarchi73", thanks for joining us here on our Community! Can you please give me some more info as to what kind of plan you're on? Are you a member of a Dropbox Business team? The shared link in question, was it created by you or a different account? Does it work outside of WordPress? Keep me posted.

Thanks for the update, Cat. Does the file that's giving you the error about the incompatible characters still appear in your local Dropbox folder? Also, what's the version of the app, when you hover over the Dropbox icon?

Hey @"amysap", sorry to jump in here. Are you still having this issue? And are you having this issue when sharing links to any kind of file? Or just these ones you use for your choir?

Hey @"Kateberryyt", can you let us know how you usually share your Dropbox links with Patreon? 

Hey @"T-horn", have you tried uninstalling and reinstalling the Dropbox app, to see if that helps?

Hey @"jpark", was the second payment made through Apple as well? Or was it a credit card charge?

Hey @"jshaddad", sorry to hear about this. Can you clarify what you mean when you say that you lost your files after the latest update? Do you have any devices still connected to that account, perhaps?

Sorry to see you're having issues with the Dropbox Capture app, @"Roscoe1". Have you tried any troubleshooting steps, like restarting your computer, uninstalling and reinstalling the Capture app, etc. to see if they help?

Hey @"Scott B.26", thanks for your post. I'm afraid that since we don't really have an official integration with the specific app, there's not much we can do on our end, but I'll happily help you try to figure this out. If you haven't already, perhaps you can try to disconnect Dropbox from that app and then to reconnect…

Hey @"emilia123456", sorry to hear about that! Have you tried the steps provided by Nancy above, in order to submit a help request to our support team about this?

Hey @"Tam-E", sorry to jump in here. I've removed your link to stop it from causing excessive traffic for your account. From what I could see though, you had screenshots of both your files explorer Dropbox (our desktop client) and also Dropbox Lite (for S mode). Which one is the main app you're using to access your files?

Thanks @"Roulan"! Can you try reinstalling the Dropbox app on the laptop (without uninstalling it), to see if that helps? You can use this link to reinstall it.

Hey @"aashirwad" and @"ewgibb00", I moved your posts to this relevant thread. I would suggest you take a look at the entire thread and the solution as well, for more info and if you have any more questions, please let us know. @"Justin P.2", we understand where you're coming from and we've made sure that your feedback is…

Hey @"ljwaisman", if I were you, I would definitely search my email accounts for emails sent by Dropbox, to make sure which email address was associated with the account in question and to see if you can find any clues as to what happened. If you know the email address and you are prompted to create a new account with it,…

Sorry to jump in here, @"erlend w.", but does this happen with any file? Regardless of the size or file type? Have you uninstalled and reinstalled the Gmail app at all, to see if that helps?

Hey @"PatHI", thanks for bringing this to our attention and what a strange issue. Is this only happening with PDF files? How about images, text files, etc.? After you uninstall and reinstall, does the issue return? And what is the sync status and version of the Dropbox app? You can hover over your Dropbox icon for this…

Thanks for letting us know, @"Josh16". If you don't have any shared folders and you've checked your backups page and don't have any backup files taking up your space, can you please check Emmet's solution here, to see if it helps?

Hey @"niky783", sorry to hear about this issue. I have moved your post to this thread, which is about the same issue you're having. If you take a look at the replies above, you'll find some troubleshooting steps and workarounds; can you try them and let me know how it goes?

Hey @"Cashcow3", sorry to hear about this! Are you getting any error messages, when trying to start the Dropbox app? Does the Dropbox icon appear in your menu bar, when you reinstall it? If so, what do you see, if you click on it?

Hey @"Alexis G.1", sorry to see you're still having issues. Since this has to do with other accounts, each account holder will need to reach out to our support team. I understand they cannot login to their account, however, what they can do, is open a private browsing/incognito window, go to this page, scroll down a bit…

Thanks for checking back with me, Amy. How about an incognito window, can you please try from there and let me know what happens?

Hey @"dondario", thanks for the additional clarifications. That message you're seeing has to do with the devices linked to your Dropbox account. If you have multiple devices connected to your Dropbox account and you make a change on one of the devices, the rest will also sync this change. But this only affects Dropbox; if…

Thanks for the update here. Can you please manually uninstall and reinstall both the Dropbox app and the respective Office apps on your phone once again, to see if that helps? Let us know if it still doesn't.