Dell_Dropbox Dropboxer

Thanks for dropping by the community @"parisppdo", to start I would investigate these things Shared folders: They count against your quota even if stored locally in a different location or not synced. Have you added any shared folders to your account? Deleted files that are still in the deleted items list continue to count…

What you are describing usually happens when the Microsoft Office app on Android has trouble linking to third party storage providers. Since Excel is looping back to sign in and not showing Dropbox as a place, here are a few steps that often resolve this: Update both the Dropbox app and the Microsoft Office or Excel app in…

Hey there, welcome to the community @"phillipmiller" Are you looking to verify a domain for a Dropbox Business team so admins can manage accounts created with that domain? You can find out more about domain verification here https://help.dropbox.com/account-access/domain-verification-invite-enforcement If you are asking…

Hey there @"ariele85" I've looked a bit more into this issue and the behavior you’re seeing is related to how Windows 11 manages default apps. When Windows doesn’t have a default program saved for a file type, it may only show the “this time only” option. You can fix this by setting the default app directly in Windows…

Welcome to the community @"jodycplp" When did you cancel your auto-renewal? Have you previously spoken to customer support about processing a refund?

Thanks for your patience @"Ziv" Dropbox SAML SSO does support IdP self signed x.509 certificates. As long as the certificate is provided in standard PEM format and included in your IdP metadata, Dropbox can use it to validate signed SAML assertions. If you use a self signed certificate, just be sure it is kept up to date…

@"Ziv" Thanks for dropping by the community. I just wanted to provide a quick update that I'm looking into tracking down an answer for you on this. I'll provide an update as soon as I hear back. 

Your suggestion for an option to change the preview background (for example to black or gray) is very helpful For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

I've had this exact issue happen with me countless times (not specifically with Dropbox). So I totally understand the request for this feature, great suggestion! For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas…

To add onto what Rich said, Regarding your Ugreen NAS, Dropbox does not support placing the Dropbox folder on a NAS or syncing directly to one. Doing so can lead to sync issues or corrupted files. If you want a NAS copy, the safest option is to let Dropbox sync normally to your computer, then use your NAS’s own backup or…

@"lflegg" thanks for dropping by the community, I see you're having trouble with the chat support. Would you mind sharing what we may be able to help you out with? 

Great idea @"FlorentH", well reasoned and detailed For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

Thanks for the 2026 mobile wishlist! For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

Welcome to the community @"polly9". Did you happen to get a screenshot of the Black Friday deal you saw? Was there anything in your email or notifications that you could show us?

Pinging @"vladgasan" for this one, maybe we can get a little help

Hi there @"wubblo", If you no longer have access to the email address linked to your Dropbox account, visit this support form while signed out of any Dropbox accounts: https://www.dropbox.com/support/sign-in-issues Use an email you currently can access so we can reach you. Please note: if you can’t access the linked…

Appreciate the Idea and thorough explanation! For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

@"huhlig" This feature should now be available to all users who have the beta version of Dropbox installed. Also, please ensure you also have Early Access enabled, this is required to access the Ignore FIles feature. * Go to your Dropbox account settings. * Scroll to the Preferences section. * Toggle Early Access to On 

@"Jasper B.3" Hey there, just circling back after the holiday weekend to update you that your case is actively being looked into. The details are beyond the scope of something I can personally help out with here in a public forum but I wanted to provide some reassurance that you have not been forgotten. Thank you for the…

​Thanks for leaving this suggestion, for the sake of clarity can you give us a little bit more detail? It sounds like you're looking for a way to manually push an entire folder to the front of Dropbox's sync queue so it uploads or downloads before anything else. Is this accurate?

For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.

Hey there @"Hotel at Home" welcome to the community! There isn’t currently a way to turn off autoplay for audio files in the Dropbox iOS app. Audio files begin playing as soon as the preview opens, and there’s no setting to change this. I would encourage you to start a new thread in the Ideas forum, this is a place where…

Yeah, from this viewpoint I understand you wanting to seek a conclusive answer. I would operate under the assumption that your data will be deleted if its over quota, it's the safest route. 

Welcome to the community @"Mangobingsu123", thanks for dropping by You can use this tool to look up any Dropbox transaction and confirm whether it’s linked to an account: https://help.dropbox.com/billing/find-credit-card-charge Enter the transaction date and amount to see if the charge matches a Dropbox plan. If the charge…

Hey there @"fulldb0924p". The email you received from Dropbox is indeed real, and I would definitely recommend reviewing your files to ensure you're under the quota in the timeframe laid out in the communication you received directly. Your email from dropbox is the official communication you're looking for

Hey there welcome to the community @"SeanOel" While we're at it, lets tag in @"Razvan Boxifier" from the Boxifier team. Maybe we'll get lucky and he'll provide an update for you. He's popped up in recent threads mentioning it. 

For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post. Your support helps new ideas gain visibility.

I would also suggest Creating An Idea with this request if you'd like Dropbox to consider more authentication options. Definitely worth a try!

For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post. Your support helps new ideas gain visibility.