iNeil Dropbox Community Moderator

Hello @"skrul", Based on the information that you have provided, I was unable to replicate this issue. May I ask if you are still encountering the issue while editing and downloading new pdfs? If possible, could you attempt to download the affected PDF to cross-check if the issue still occurs? If you are still encountering…

Hello @"sagar_lonkar", May I ask how you are creating the Dropbox Paper file, and could you provide an example of the metadata for a Dropbox Paper file where the value ‘is_downloadable': true? If you need to download the Dropbox Paper file that returns the metadata 'is_downloadable': false, you'll have to export the file…

Hello @"kurkatteamtools", Thanks for getting back to us with this information. When your template quota opens up on your account, the templates will be automatically unlocked according to the date the templates were first created. That said, please open a Dropbox Sign API ticket with the following details so we can check…

Hi @"Mary W.7", While using the Dropbox Sign website, previously used signers' names/emails should auto-populate when you start typing your signer's name/email. There is also an 'import contacts' option but it only imports from Google or Yahoo contacts. This should be available for all accounts. Below I have provided a…

Hi @"jlats", Thanks for reaching out! Unfortunately, our text tag feature is only available with our Dropbox Sign API. That said, this has been raised as a feature request. Please bear in mind that I cannot guarantee if or when this feature will be implemented.

Hello @"kurkatteamtools", A locked template indicates that you have exceeded your template limit on your account. This limit includes templates created in Salesforce and the Dropbox Sign Website. Locked templates can only be used in test mode, which is the expected behavior. If you would like to unlock your template for…

Hello @"tenzin", Thank you for reaching out. Based on the screen recording that you have provided the workflow is related to our Dropbox iOS SDKS(Swift or Objective-C) that implements our Dropbox API directly and not the Dropbox Chooser. From the screen recording the user is confirming the OAuth flow to grant permission to…

Hello @"Wookiee", The error "Unexpected HTTP headers: 'Dropbox-Api-Arg'" indicates that the HTTP request you sent includes a header that the server is not expecting or does not recognize, as mentioned by Здравко. For example, --header "Dropbox-API-Arg: {\"path\":\"id:m5ktIrz8BXoAAAAbAAAASg\"}". Please note that the…

Hello @"Mm4991", It seems like you’re experiencing an issue with a third-party application. Please reach out to the support organization for that app for assistance. Based on the information you provided, it appears that they have specified only images for their Dropbox Chooser integration. If an adjustment is required for…

@"Sapu21" , the 'preview_url' is only available for shared items. It won’t be possible to retrieve a preview_url if the folder or file is not shared. Once you share the folder or file, the preview_url will be provided in the metadata within the response object. A workaround for this case would be implementing…

@"autumnli", Unfortunately it isn't possible to adjust the timezone in the audit trail using the Dropbox Sign API or UI. The audit trail will only display the UTC time zone. This is consistent to all signers from different timezones.

@"Qrab", If there are multiple changes at the same time in the same account or shared folder, you can run in to this 'too_many_write_operations' error, which is "lock contention". That's not explicit rate limiting, but rather a result of how Dropbox works on the back-end. This is a technical inability to make a…

@"Kirill-TpuSoft" That’s correct, the /2/files/permanently_delete endpoint is only available for team-linked apps. The permanent delete API functionality is unavailable for individual user-linked apps.

Unfortunately, there isn’t a Dropbox API endpoint that can query a list of all shared files externally across all users, but I'll shall pass this along as a feature request. Currently we have the following Dropbox API endpoints that can list shared files received by the account, shared folders accessible to the account,…

H @"mikechiu", thank you for bringing up this case regarding the shared links inheritance. I can confirm that the engineering team has now fixed this issue!

@"TazDevilLooney" wrote: ....If I remove my current App will that also remove the backup I made? .... If you unlink or delete an app, this will have no affect on your file data in your account. Registering an app on Dropbox only sets up the ability to connect to Dropbox via the API. Deleting it prevents it from being able…

Hello @"TazDevilLooney", Hope that you are well! Based on the information you have provided you have created a developer app and you are unable to locate the Apps Folder within your Dropbox account. Please bear in mind that the developer app would require the permission type App Folder to automatically create the Apps…

Hello Eden, Dropbox offer an API you can use for listing, uploading, and downloading files, among other operations. You can find everything you need to get started with the Dropbox API, including documentation, tutorials, and SDKs here: https://www.dropbox.com/developers There is the /2/files/upload endpoint and guide in…