Roga41 Dropboxer

Hi dpwct, May I know if you are referring about the camera uploads backup feature that is set up or enabled from your mobile phone, so the photos/videos you take from your phone will go straight to your Dropbox account under the default folder " Camera Uploads" ? If you can let us know where these apple photos are backed…

Hi emwthsv, You can click this link , but make sure you open this on a private window or incognito mode or any browser where you are not logged in to your Dropbox account ( like even if you are technically not able to log in because it is asking you for a 6-digit code, still you are already partly logged in to your Dropbox…

Hi Guruuno, You might want to check in your Dropbox account via the web browser by or by clicking this link while logged in on your account : www.dropbox.com/account/general and go to Preferences , then scroll down to the bottom you will see , as shown in screenshot " Online-only files on Mac". This will help you find out…

Hi ggossard, I believe what is stated in the statement " Your Dropbox has reached its 2GB storage limit- upgrade now to get 2,000 GB of storage" refers to encouraging you to upgrade to the 2,000 GB plan which is the Dropbox Plus plan as you are nearing your allowed space which is 12.25 GB and you are currently on 11.71 GB…

Hi Nancy, Is this what they are trying to find out : Hope this helps . 

Hi Anve22, Our apologies if that has to wait for 24 hours to allow you to purchase the plan again. We are hoping that it should let you purchase the plan already the next time you attempt to purchase. And to make sure that it will not generate an error message again, when you are on the check out page, you will see 2 tick…

Hi Annfi, To confirm if you have indeed deleted your account, if you can click this link : www.dropbox.com/login and when you enter your email address, if it asks for a password it means your account is still recoverable, however if it asks you to create or set up an account, it means that your account was deleted after…

Hi Anve22, Good day, are you available to chat with us so we can assist you real time. You can click on this link : https://www.dropbox.com/support/chat Thank you 

This is perfect! I am glad that we were able to confirm the cancellation of your trial plan and that it got reverted back to the Basic plan already. Hope you have a great day ahead. 

Hi there, Oh! I just read this message. So yes, I was right to think that you were on a Business team trial ( as what is showing in your screenshot). But if you claimed that you were on a free trial for Dropbox Essentials then got the Free trial for Dropbox Business, then what happened was that your Dropbox Essentials…

Hi there, Okay, if that was the case, you should have a Plan and Billing tab in your account. But basing on the screenshot that you showed us, I am not seeing a Plan nor a Billing tab, and that really looks like you were trialing a team plan or maybe invited to join a team plan. To find out what your account is set up as…

Hi there, may I know what platform did you use when you signed up for the 30 day trial? Was it via mobile app or regular web browser? What payment method did you use as well- Apple Pay, Google Wallet, PayPal, regular credit card? Thank you. 

Hi there. Basing on your screenshot, I believe you are either trialing a Business team plan. You can try clicking on this link to find out if indeed you are on a Business team trial: www.dropbox.com/team/admin/billing . Then to cancel a trial you can just scroll down to the bottom of the page and you will see there "…

Hi there Timmy, Thank you for bringing this to our attention. It seems like you have been shared a folder in which you are allowed to edit or add contents in such a way that the sender will have to send you an invitation to join a shared folder to your Dropbox associated email, thus it is needing you to log in to your…

Hi there, To check if there are recent updates on your ticket, you can click on this link below to route you to Support Tickets page and you can check if there is a recent communication regarding your issue. Hope this helps www.dropbox.com/support/ticket/23648760

Good day, If you were subscribed to the Dropbox Plus 2TB which allows limited signature requests, and you signed up for the Dropbox Sign Essentials plan that allows you unlimited signature requests, you may notice that both Dropbox Sign and Dropbox offer the Essentials plan however they differ on the storage feature…