Rich Super User II

@"LetsDesign" wrote: I have the password but it is requesting a 6 digit code in which I can not access. How can I do this without having access to the email address? You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an…

@"Jowow54" wrote:... whenever I add something to one of our work spreadsheets, it is only saving in my local downloads. Are you opening and editing the file from within your local Dropbox folder? If you're opening the file from your Downloads folder and your Downloads folder isn't located in your Dropbox folder, then…

@"rwoj" wrote:I have access to the PDF file that was created from a Word file - after logging out of the account, through the browser history. You need to provide more information about how you're accessing the file. Where is the file stored? Is this a file in your account or is it from a link that was shared with you from…

@"Cardinal1" wrote:I removed it using the desktop app preferences yesterday, but the files have still not been deleted. Removing a device from your account doesn't delete files. You can manage your backups from the Backups page. * https://www.dropbox.com/backup/all

@"Lageole" wrote:Is that possible to install dropbox on the freshly format machine and say to dropbox desktop to only synch selected folders (and so be able to manually sync things gradually) ? Yes. During the installation you have the option of selecting which folders will sync. I don't remember if it prompts you…

@"dan t" wrote:How do i "close" dropbox at the end of the day? Click the Dropbox icon in your menu bar, click your user icon and then select Quit. I'm not sure about the macOS version, but on Windows you can also Control-click the same Dropbox icon to get the legacy menu, where you can select Exit Dropbox. One more note.…

@"dan t" wrote:My procedure is to Quit all apps, unmount the dropbox SSD Hardrive (i keep dropbox on an external SSD HD), then i closed my laptop for the night. ... Dropbox what's going on?? The problem is you're running Dropbox on an external drive and you're removing the drive while the Dropbox app is running. Dropbox…

@"Lageole" wrote:There is no technical solution to simplify such an enormous indexation? You can avoid the download using the steps that @"Nancy" described as long as all files were local (No Online-only or Selective Sync), but it's impossible to avoid the re-index of the files, and with 45 TB of data it's going to take a…

@"martinlk" wrote:How can I see precisely what/who/how the files were deleted? It is unnerving. Check your Events page, and check the version history for one of the recovered files.

@"JonOfficeatBDS" wrote:These all produce the same results. Is it the same files missing every time, or different files?

@"nodesk" wrote:Is there a team inside the Dropbox company that can, on a case-by-case basis, turn off 2FA for a lost account ? You can try contacting Support, but without access to the emergency backup codes it's very unlikely that you'll be able to gain access to the account again. Ultimately, you enabled a system to…

@"blruhe" wrote:Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have ... Phone support is only available on Business accounts. All others can submit a ticket. Visit the Support page while you're NOT signed in to a Dropbox account, including these…

@"KBro67" wrote:... and somewhere in there the move to mandated MFA seems to have gone into effect. I only noticed this due to a recent phone upgrade. That's why you're being asked for a one-time security code; Dropbox doesn't recognize your device. Two-step verification wasn't enabled on to your account (unless you…

@"dragonoob69" wrote:I have around 0.5TB data on my 2TB Dropbox. What happens with that 0.5TB data when i downgrade to the free version? Initially, nothing will happen. Your data will remain in your account and it will still be accessible, but syncing will stop if you're over quota. You'd still be able to download or…

@"coveryourassets" wrote:So, something is adding these files to my Dropbox and then deleting them. At this time, only Dropbox can be doing it. Dropbox doesn't add files on its own. It's simply not capable of doing that. If a file is appearing within your Dropbox folder and you personally didn't put it there, then some…

@"wimdeceuk" wrote: Is there a way to limit its size or to have it deleted automatically? There's no way to limit its size, and items in the .dropbox.cache folder are automatically removed after three days. There are no settings to control this.

@"Mickey F." wrote:The owner of these folders said that he did delete them from Dropbox ... I'm waiting to hear back from him about whether he still has me named anywhere on these folders ... If these were shared folders you can remove them from your account through your Sharing page. Click the ellipsis next to the folder…

@"Jalt" wrote:using 0 space but I am not able to view a shared folder. If your account is empty and it's still telling you that you're unable to access a shared folder, then that folder is larger than the amount of space you have available in your account. You'll either need to upgrade your account for more space, or you…

@"Benjamin S.3" wrote:Super User Mark is just guessing it's real!!!! The message in question was, in fact, real. Mark wasn't guessing.

@"Amit009" wrote: This cloud are safe?Because a few days ago a lot of your data was stolen. And none of you are trusting. Everyone is saying so. There hasn't been a recent breach at Dropbox. If you're referring to the headlines from a couple weeks ago, the data contained in the MOAB leak is just a collection of data from…

@"IA Accounting" wrote: Gmail sends forwarding w/ pdf attachment but nothing shows up in the folder. If you're forwarding to the Dropbox email address it won't work. You need to email that address directly.

@"Dude5" wrote:But, you know, I can't login because it asks me to enter the code sent to those old e-mail addresses. You can try contacting Support, but without access to the email account you likely won't be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can…

@"J23" wrote:The laptop has previously had dropbox as it's a shared device. That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

@"funkyship" wrote:I teach online classes over Zoom and the course videos can be last all day, however my students can only view 2 hours of my course videos There's no limit for you, but others that access the link will be limited to how much of a video they can stream based on your account type. If you have a Basic…

@"Dropinanytime" wrote:On my old Windows 10 computer I had the ability to right click on any file using file explorer and the option "Send to" would appear and I could then select "Dropbox"... That's not a function of Dropbox. The "Send to" menu is just a collection of shortcuts and is a function of Windows. If you want to…

@"ioasdasdasda" wrote:It still worries me that the folder itself was updating with files from the company up to a few days ago, even when, seemingly, I wasn't signed in on the Dropbox application. If you could see files updating and the Dropbox application was still installed and running, then it was still signed in and…

@"whausername" wrote:Will it only be available to Dropbox Business users, or will Professionals or Plus users be able to access (with or without purchase) encryption as well? The first version will only be available to Dropbox Business customers. *…

@"ioasdasdasda" wrote:Since I uninstalled Dropbox in an attempt to remove the files ... If you've uninstalled the application, you can safely delete the local Dropbox folder and it won't impact any other users. With the application gone, it can't sync. Also note that uninstalling doesn't remove the Dropbox folder as doing…

@"Jay" It's not working for me either. I just sent a couple test emails with an attachment, and none of the files arrived in the folder.

@"dragonxks" wrote:It put a new dropbox folder on the C drive, but I can't have it on the C drive. I have the old copy on the D drive and that is where I need it. During the installation, I believe after you sign in, you can click on Advanced Options to specify the location of your Dropbox folder. Also something strange,…