Rich Super User II

The one called "Dropbox" is a symbolic link to the other. From here: https://www.dropbox.com/help/4210 For admins: File and folder paths * If your team members already have Dropbox installed on their computers, all files and most applications will automatically point to the new work Dropbox folder and subfolders. Dropbox…

So... any other options besides a symlink? That solution is unacceptable for us. No, there are no other options.

Sofia, Place a symlink at "Dropbox (team name)" that points to "Dropbox" Will syncing continue to work as normal with that workaround, or will changes to files only be detected during a re-index (restart of Dropbox)? I know that having a symlink inside the Dropbox folder pointing to a location outside of Dropbox will cause…

How can I change the name of the main folder? There's currently no way to remove the space for a Dropbox team folder. As long as you're part of a Dropbox Team, there will always be a space and parentheses in the folder name.

* https://help.dropbox.com/security/missing-reappearing-corrupted-files * https://help.dropbox.com/security/recover-deleted-files-folders

Ian, in that scenario, the business team admin can contact support and ask to have the account restored. It's not the same situation as a regular account being canceled or deleted.

My business account got linked to it, and the business admin today accidentally deleted my whole account. Have the business team admin contact Support to see if they can restore the account. Note to everyone else... This is a unique situation that occurs when a business account removes a member from their team. It is not…

Has anyone found a way around this yet so we can share a video - view only - but not download You can't. That's not how the Internet works. If I can view it, it's already on my computer.

Everyone, This is not a general support topic. If you need assistance please start a new topic for your issue or find a recent topic that's relevant to the same issue. You can also open a ticket with Dropbox Support. This should be done for any account or billing related issues as we're not able to help with those here in…

When I click on 'change email' and type in my new address, it states that this address is already being used!. That means there's already a Dropbox account using that email address. I've I got 2 accounts now? More than likely, yes. Before you can use that email address on your main account, you'll need to either change the…

I am also unable to see the contents of the folder on the website as well. This indicates that the problem is likely on his end (files he places in the folder are not uploading) and he should probably contact Support as well.

When you view the folder on the Dropbox website, does it have the files in it? If so, then the problem is with your computer downloading them. If not, then the problem is with his computer uploading them. In either case, start here: * https://www.dropbox.com/help/145 i have written to support but no answer yet. Did you…

The on-line version is the one that doesn't have all of my files and is only 2GB. Sounds like you're logging into a different account. From your computer, click the Dropbox icon in your system tray (Windows) or menu bar (Mac) and then click the globe. This will take you to the Dropbox website and log you in with the same…

I submitted a support email last night. You need to open a ticket with Support. Follow the steps listed in the Restore a large number of files section of the following help article to request a rollback of your account. * https://www.dropbox.com/help/8408

@John: This is primarily a user supported forum and we're unable to assist with billing related issues. You'll need to open a ticket to get this resolved. Open your ticket here: https://www.dropbox.com/support Track your ticket here: https://dropbox.zendesk.com Replies take approximately 1 - 3 business days with Pro users…

I left a message two weeks ago and didn't get a response. Unless you're a Dropbox for Business customer, there is no phone support. All other account types (Pro, Basic) use the support system. I also sent an email and didn't receive an answer and I'm a paid subscriber. Have you opened a ticket yet? That's the only official…

Is this message in an email? If so it could be fake. Forward it to abuse@dropbox.com. If the message is coming from the Dropbox client or webpage, then you must be over your limit. You can see how much space you have and how much is in use on your Account page. Note that Basic accounts get 2GB to start, not 5GB.

She has moved the photos and videos to dropbox,and dropbox on phone shows that they are there, but the computer does not recognise that these photos are there. Are the photos visible when she logs in to the Dropbox website? If not, then they are not being uploaded by the phone. If they are, then the computer is not syncing…

i have a link that doesn't work any more because the file was briefly renamed Moving or renaming a file or folder will render any links to it inactive. You might be able to restore the link if the file is renamed back to the exact name it had previously, but there's no guarantee that will work. If it doesn't work, then…

Moved to the API forum.

Not sure if I completely understand what you're trying to do. If I've missed the mark, let me know. All photos uploaded through the automatic upload process will always go into the Camera Uploads folder. You can't redirect them anywhere else during upload. You can create folders elsewhere in your Dropbox and move the…

Would really like some transparency from Dropbox on what the heck is going on here. You're only course of action is to open a ticket with Support and explain the issue to them. Open your ticket here: https://www.dropbox.com/support Track your ticket here: https://dropbox.zendesk.com Replies take approximately 1 - 3…

The message about copying without some properties is because you're copying a file from a partition that supports meta data for files (extended attributes) and you're copying it to a partition that does not support meta data. It's not a problem, as long as you know that any meta data associated with a file will not be…

why is the data not allocated to all users when users are "readers" only. In a shared folder, it is. The level of access you have to a shared folder doesn't matter. If a shared folder is in your account, even if you have view-only access, it counts against your storage quota (Business Teams are the exception to this). For…

I then upload files to THEIR storage But that's not what you're doing. You're uploading the files to a folder in your account, which happens to be shared with another account. The data you upload is still in your account. I just need to use their storage to upload/download. Then ask them to send you a file request (for…

I must increase the size of my account in order to upload to their account. The part you're not understanding is that you're not uploading to their account. You're uploading to yours. If a folder is shared with you, it's in your account. If you upload to that folder, you're uploading to a folder that exists in your account.

John, do you have enough available space on your local hard drive?

The application will always install to C. That cannot be changed. The data folder, however, can be placed on any other internal drive. Towards the end of the install process click the Advanced Options link.

Note that the File Requests feature now allows you to upload files to a Dropbox user without needing to have your own account. * https://help.dropbox.com/files-folders/create-file-request * https://help.dropbox.com/files-folders/received-file-request [This thread is now closed by moderators due to inactivity. If you're…

I was sent a link It is a shared folder Those are two different items. A link to a folder is not a shared folder. If all you were sent was a link, then you cannot upload to it. If you were invited to the folder, then as Dave said it will appear as a folder in your own Dropbox. If you were sent a link, ask the person to…