Rich Super User II

Another possibility, though a long shot... If your father set up the Files app (not the Dropbox app, but Apple's own Files app) to connect to Dropbox, you may be able to access the content from there. This screenshot is from an iPhone, but it's the same app.

Grizzicle wrote:Why are you reaching out to people via email instead of solving this problem for everyone in public? They often do this when account information is required to look into a matter. And since account information is needed, they often won't loop back to the forums because the issue may be specific for that…

wontonmedia wrote:Please just follow up and unlock the account or call the phone on file and get it fixed. No one here can do that. They don't have that level of access to your account. You need to contact Support directly. To contact Support, visit the Support page while you're NOT signed in to a Dropbox account,…

sapporocanada wrote: I only see three options: List, Large List (selected), and grid. There is no option for "Available Offline". There is no view that shows all files marked as available offline. Also, it sounds like you were trying this on the Dropbox website. Since each computer can have different files set as online or…

Azora wrote:I am reaching out regarding a set of files that were unfortunately deleted from my account. ... They were originally shared with me via Dropbox, but I did not save them in time. Unfortunately, if the share was removed from your account, there's no way for you to recover the files. The original owner would need…

nelliheinimo wrote:Now my Dropbox space should be as it was before the upgrade, but still it shows that I've gone over my storage limit (24,07 GB). Take a screenshot of your usage as shown on your Plan page and reply with it here. It should look like this:

A: B: Which link did you use? Every one I've tried so far gives the correct version.

KennethDK wrote:I can no longer log in, and Dropbox has not replied once to all of my queries and e-mails. I am getting desperate. You can't just email them. You need to open a ticket with Support and they'll be able to cancel the subscription for you. Visit the Support page while you're NOT signed in to a Dropbox account,…

BringMeTheAxe wrote:I was added to that account so I could download his tracks when they were ready but I'm being told inside the app that I'm WAY over on my storage ... You were likely added to a shared folder. You don't get added to their account or get access to files in their account. You get your own copy of the…

BentHolm wrote:I have tried to work with the files as avaiable offline, but then the path to the files is different. A file doesn't change location when switching between online and offline, so its path would be the same. When you take your screenshots, please include examples of how you see the path changing on your files.

BentHolm wrote:And there is no option to activate Macros, as there used to be. This is an Excel issue, unrelated to Dropbox. You likely need to go into the Trust Center Settings within Excel and add the path as a Trusted Location.

brasas_silverio wrote:Is this coupon you received personal? Or is it shareable? They're personal, one-time use codes. You need to have an active Quicken subscription in order to receive one, and they come from Quicken, not Dropbox.

phee3d wrote:It's really embarrassing, you're purposefully deceiving the user who I send the download link to by making them think they have to sign up to get the download link. If they only need to download the files, have you tried altering the share link to force a download? You can change the dl=0 in the link to dl=1…

weaselenterprises wrote:I am/was the owner of a Dropbox shared Folder. I deleted this folder over a year ago. However, this folder still shows up in people's Dropbox's ... Did you just delete the folder from your account, or did you unshare the folder first? weaselenterprises wrote:... and several have NO option to delete…

70CamaroRs wrote:On my laptop how do I logout and login to a different account? * https://help.dropbox.com/account-access/sign-in-out

Jad Nassar wrote:... they installed it from the link I sent them and started using it, but I didn't get the extra storage space ... Did they install it on a computer or a mobile device (phone, tablet, etc.)? It needs to be installed on a computer, and one that has never had Dropbox installed previously.

hlou1206 wrote:I am having the same issue with downloading desktop app. What, exactly, is the issue you're having? Is it while trying to download the application from the Dropbox website, or while installing? Are you getting an error message? We need details of the issue before we'll know how to best help you. hlou1206…

Just to be clear for anyone else that comes across this thread, formatting and reinstalling Windows isn't enough. You would need to revert the computer back to the factory image that it came with, which includes the preinstalled Dropbox application that offers the bonus. If you were to just reinstall Windows and Dropbox,…

sean mierz wrote:Need help with google play I would suggest reaching out to Google Play Support for assistance with this. Dropbox has no control over the purchase process in the app stores. It's managed exclusively by the app store. Dropbox won't have any access to your subscription through Google Play.

Abhishek Agarwal wrote:i wants to upgrade plan, how do i contact support mail or number. You generally don't need to contact Support to upgrade unless there's a problem with your account. You can upgrade directly from the Dropbox website, or through a mobile app store (Apple, Google Play). Are you having a problem while…

mjbg wrote:My file was deleted yesterday without my access, and I just found it in the deleted items today. Restore the file then look at its version history. It will show you where the deletion was initiated.

hohok98 wrote:My Dropbox account was hacked ... The only way for that to happen is if the attacker knew your credentials (email address and password), or if they had access to your email account and used it to reset your Dropbox password. Be sure to check your email account for suspicious activity as well, and change your…

I doubt this has anything to do with the change to the scl/fi links or their length. In your example on the Steam site, they seem to be encoding the URL, replacing & with & which is the HTML entity for an ampersand. This is a pretty common thing to happen so those characters aren't read as literal code, instead of just…

Sclayboss wrote:Is there any way Dropbox can help restore my personal files? Adding a comment just to stress the importance of contacting the team admin quickly, within 7 days of the account deletion. After that, there's no way to recover the files. Dropbox cannot recover the account or the files. Only the team admin can…

Gordon T.1 wrote:Can you please let me know what Regular Files (1.2GB) and Backup (1.2 GB) refer to ? Regular files refers to the files that you see in your account, as you would expect. Backup refers to the files being saved by the Backup feature, which you can see on your Backups page. *…

The Muley wrote:The Dropbox icon in the system tray is just a link to a Win 11 Explorer page featuring the Dropbox directory. Make sure you're clicking the correct icon. It's the one in your system tray, not your task bar. If you single-click this icon, you'll get the Dropbox menu. If you double-click, it will open the…

Esther B.6 wrote:Then as soon as I clicked ok I got this error. That's not the actual error. If you click the second blue link it will open a text file that contains the full log of the installation, along with the actual errors encountered. Open that file and copy/paste it into a reply here. Be sure to mask any private…

djrdaniel wrote:But since I can no longer see them in my 'deleted files', how do I leave them? Refer to the instructions for how to permanently leave a folder on the following help article: * https://help.dropbox.com/share/leave-shared-folder

Esther B.6 wrote:Actually if you read through that thread the issue wasn't solved. His issue wasn't solved because he had already gone through the process on reinstalling Dropbox and downloading everything again. However, Dropbox already has a solution for this in place. You just need to select the Advanced Options during…

frozenstein wrote:At first I wanted to copy on my external hard drive and got the same message. Then I tried copying them on the internal hard drive on another partition, but I got the same message. Are the files marked as Online-only? What is the status icon on the files? A green check, a white cloud, etc.? How much…