Rich Super User II

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan ... You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to…

@"CrzyCDN" wrote:What wasn't clear is if a refund or credit is issued should this be done prior to the plan's renewal date. There are no refunds. When you downgrade an account you're only cancelling the automatic renewal. You retain your paid account benefits until your account would have normally renewed, at which point…

@"RCJ37" wrote:Surely someone must have considered this circumstance. Yes, they have, and it's why you were given emergency backup codes when you enabled two-step authentication. You use the codes to gain access to your account when you no longer have access to the phone used for authentication. *…

@"gpk" wrote:Under Plan it says I'm Using 5.63 GB of 5.75 GB ... However my computer tells me my Dropbox folder is using about 3.2 GB. You likely don't have all of your data synced to your computer. Any files or folders you've removed using Selective Sync or Smart Sync would not be reflected in the space used on your…

@"Sam Hutch" wrote:Is there a way to make that Selective Sync stick to just the one folder, and not automatically expand out? No, that's not how the feature functions. Instead, create another folder within MyName and remove it using Selective Sync, then add your files to that new folder instead of directly to the MyName…

@"LB77" wrote:One of our users is having issues where a grey 'X' appears over the file icon. The X is a Windows icon; not a Dropbox icon. Refer to the What does the gray “X” icon mean? section at the bottom of this help article.

@"Scottysmit26" wrote:I have a similar problem except it just says in the referral tab "waiting for install". Even though they have installed it. Make sure they've installed the Dropbox desktop application on a unique computer. Mobile devices do not count for referrals.

@"konocti-view1" wrote:When I go to change the address, I am told it is already taken. Of course, I'm using it. That typically means that another account already exists with that email address. Have you tried to sign in with it? Reset the password if necessary.

@"bacchaegrl" wrote:Hello, I am being billed for a dropbox subscription and I cannot tell where it is coming from. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an…

@"lostvisualmusic" wrote:I'm being charged for an account I can't get into and don't use. I have no real way of talking to someone about this. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing…

@"Αλέξανδρος Ζ." wrote:"Couldn't copy the link. You don't have permission to create a link to this content" You may have been banned from sharing. You'll need to contact Dropbox Support directly.

@"JaGatorEd" wrote: I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund? You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's…

@"WT2" wrote:I want to cancel my subscription, but I don't remember my logon and my email for this account doesn't exist anymore. How can I logon to cancel my subscription? You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and…

@"Philigi" wrote:They are not yet a Dropbox customer and do not yet have an account. Can these people be notified by email if a file in this shared folder or folder changes? No, and even if they did have an account, they would only receive a weekly digest of changes made within the folder, and not a notification each time…

@"mdunk" wrote:I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person. There is no phone number. Only Business accounts have access to phone support and it's through a callback initiated…

@"Manzoor" wrote: I have tried for months to get my two factor authentication deactivated ... I no longer have the devices to authenticate the two factor process so please help. If you no longer have the authentication devices, then you'll need to use the emergency backup codes that were given to you when you enabled…

@"Quinny" wrote: Hi I am tring to get my dvr to save the configuration could it be because its not allowing me to input the generated token? You'll need to discuss this with the DVR manufacturer. Dropbox doesn't have any involvement in how another company's device is configured. The DVR manufacturer is likely using the…

@"Viglundsdottir" wrote:I used to have a Dropbox account and I don´t know the password for it and I don´t have access to the email address anymore. ... How can I access my old account? Unfortunately, without access to the email address, you won't be able to gain access to the account. Access to the email address is the…

@"paulienat" wrote:I checked and I noticed that now the Documents Folder is an Alias Folder, looks like Dropbox moves it somewhere around doing a mess. That's how it's supposed to work. The "backup" feature moves your Desktop, Documents and Downloads folders into the Dropbox folder so they can sync to your account.

@"DarthRico" wrote:I spent 20 minutes or so going through all my Dropbox folders and files, right-clicking to make them Local. It should be easier than that! Select All, right-click, Smart Sync, Online Only. Done.

@"Law429" wrote: Hello all. I am getting a new pc. On my old pic I have about 200gb worth of files on the desktop Dropbox. My internet is terribly slow and would take an eternity to download. Can I download my stuff to an external drive. Then get it on to my new pc and link the Dropbox account to that folder without…

@"marnimoo" wrote:If I upload that same document into Dropbox, the link is not available when I view it in Dropbox. It seems like the link is only present when the pdf is downloaded back to the computer. If I had to guess, I'd say this is a result of Dropbox displaying a preview of the original file, when viewed online,…

@"Lalalalexy33" wrote: I deleted Dropbox from my Mac but i still see the Dropbox folder in finder. If I delete it in finder will all my Dropbox files delete? What do I do next? If you delete the Dropbox folder, any files within the folder will be deleted. If you've already uninstalled Dropbox, deleting the folder will not…

@"tschroeder" wrote:If I delete my dropbox account and I am the owner of shared folder, will the other people still have access to that shared folder and all the shared content? If not, what do I need to do so they can still have access. They'll still have access to the folder and the content, but they'll lose control over…

@"j7GUvseRjB" wrote:I have a huge file in Dropbox. If I changed only a small portion, let's say 10 bytes from offset at 1GB position. Will Dropbox only upload the changed portion or upload the whole file again? Thanks. It depends on how the saved file is written. When Dropbox syncs your files, it first breaks them down…

@"mrpweman" wrote:If I upload an updated 'version' of the .pdf file with the exact same file name as the original file will that work? Yes, that should work. What you want to avoid doing is deleting the file and replacing it with one of the same name. That WILL break the link. Also, if you're directly editing the file in…

@"Mirabilis" wrote:I would like to use one computer to contain the local files and the other ones (iPad, iPhone and desktop) to be online only. Is this possible? Yes. And it was a typo of "single" which has been corrected.

@"Periannath" wrote:Yes, and I was expecting that. What I was not expecting is for all of those same files to be deleted off of my new Mac. What caused that? Then it gave me the option to keep the files on dropbox or keep them on my Mac. I chose to keep them on my old Mac, I no longer needed them in dropbox. ^ That's what…

@"Finwoody" wrote:How do I configure Dropbox to upload only the photos that have not been uploaded already? In the same place you enable the Camera Uploads feature, there's an option to only upload new photos.

@"Jimmy53" wrote: I don't know how to get files maps sent from an owner to my email address when I open Dropbox there's no files Have they already shared the files with you? If so, you'll have a link in your email that you need to click to access the files. If they haven't yet sent you the files, you'll need to ask them to…