Comments
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@"KLM3" wrote:My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account. Dropbox doesn't prevent access to your account when it's full. It just prevents you from syncing and adding new content until you're back below quota. If you're signing in to…
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@"Beancounter4751" wrote:Dropbox created a <<My PC (Desktop)>> folder which I can view all contents of my PC. Would this affect my storage space? Yes. Can I delete this folder from Dropbox WITHOUT deleting all my files on my PC? No. You likely enabled the backup feature. You'll need to disable it if you no longer want…
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@"Structuraldood" wrote:Is there truly no method to opt out of this change in naming convention? You can try contacting support and see if it's an option, but it's been my understanding that while you can postpone the upgrade, there's no way to opt out of it permanently. *…
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@"federico00" wrote:Do you think we could use google sheet online and make sure that the changes made online are also synchronized with the file I have in my Dropbox box? Or could I work on google sheet online while my wife is editing the same document that is on dropbox at the same time? I don't use Google Sheets…
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@"federico00" wrote:The only problem is that when we open the same Excel file to make changes, Dropbox creates conflict copies. ... if possible, we would prefer to continue working with the desktop version on the PC and not online through for example office.com. If you're not using Office Online it's impossible to avoid…
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@"prohap2" wrote: Is it possible to use Dropbox exclusively via the web with a browser on a Mac? So there would be no app installed on the computer. Yes, absolutely. You can simply upload and download files through your browser as needed. Just sign in to the Dropbox website.
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@"adriennejdall" wrote:I paid $166.79 Jan 22nd and I am getting emails that I need to upgrade! It is possible it is for a different account but how do i tell? Use the credit card charge lookup tool to identify the account you're being charged for. I would have liked to talk to a real person Phone support is available to…
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@"Skoltender" wrote:I am trying to delete folders that are empty and very old. When I click on the 3 dots there is no DELETE option and I have no other way of deleting them. I am using the Dropbox web interface on a Mac. Have you tried another browser yet? Something other than Safari.
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@"Tuesdayblue" wrote:Although I have earned via promotions extended storage (5.75 GB - see image2), on other page (see image 1) it says I am using 5.25 out of 2GB. What comes next? Will my files be deleted or? Image 2 is accurate. It's showing you the plan your on, not your total storage quota. A Basic plan includes 2GB of…
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@"renzullk" wrote:it only pdf's one page of the full file . In Dropbox, TIFF files are images, and only show the first page. The Save as PDF option is saving the only information it has access to; the first page. It's working as intended.
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@"jennielynn1984" wrote:I'm having the same problem also. Without providing details of the issue you're having, we won't know how to help you. We need to know if you're getting an error message, and if so, what it is, how you're sharing the file, is it yours or a link from someone else, etc.
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@"renzullk" wrote:the "save as pdf" does not work... I've tried "Save as " pdf and still only pdf's the first page even though the document has more. The Save as PDF option is working, by your own account. What's not working is the ability to convert a multi-page TIFF file to PDF because Dropbox handles TIFF files as…
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@"mladams" wrote: I need some help cancelling an account that I am no longer able to login to. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or…
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@"simrinm" wrote: I had 8 GB storage space last week but now it looks like I only have 5.75 - not sure how I’ve lost space? Could you have had some bonus space that expired? Not all space you earn lasts forever. Referrals do, along with a few other things, but there are some promotions and bonuses you can earn that have an…
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@"TERRACE_87" wrote:It has reverted to not showing those Dropbox options in the context menu. I still have Early releases turned off. And are you back on a beta version of Dropbox as well? Check your version number again. If the middle number is a 3, as in v160.3.4611, then you're on a beta again.
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@"renzullk" wrote:so there is no resolution? the feature doesnt work? Everything is working as it's meant to. Dropbox handles TIFF files as images, not multi-page document files. It's not capable of handling multi-page TIFF files beyond the first page. As you said, you need to download the file and convert it to PDF on…
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@"pagnix" wrote:The tell me it's Dropbox Plus plan The Plus plan is not a Dropbox Business plan. It's a personal plan (meant for one person) and not considered a "business" account, even if they're using it for business purposes. Judging by the message you received about signing in with a work account, I'd guess that the…
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@"ssss2e32" wrote: ... to get acess in new one I need VPN. Something on your computer or network is likely blocking access to Dropbox. Disable any antivirus or firewall you're running and try again.
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@"nm4" wrote:I installed dropbox basic to share some files -but i accidentally set up the backup feature - now it says my storage is full. I don't want any backups on dropbox. How do I free up space? Disable the backup. * https://help.dropbox.com/organize/how-to-use-dropbox-backup#disable
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@"fredart" wrote:Yes that's what we did. Recipient with the large capacity sent me a file request, but i get an error message when i try to upload files over 2GB Ok, so you referring to the upload of a single file that's larger than 2GB, rather than many files totaling more than 2GB. The owner of the file request would…
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@"pagnix" wrote:I have the main USR/PW to do the sync not an account linked to me. When you sign in on the Dropbox website with that account information, what plan does it show on your Plan tab?
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@"fredart" wrote:Trying to upload files to a paying account from a free account. Cannot upload files bigger than 2mb. Is the limitation due sending from a free account, or is it a limit on the receiving account? I'm assuming you mean 2GB, not 2MB, as 2GB is how much space a Basic account starts with. If you're a member of…
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@"Lucille Allen" wrote:1. I'm not convinced that ALL photos on my iphone have uploaded to dropbox. How do I double check to ensure they are all there? 2. If I ... have all of my photos on dropbox, then delete them on my iphone, will the dropbox delete them as well ... * You need to check this manually yourself. If you're…
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@"Robert F.41" wrote:Are Dropbox online storage and Dropbox Backup mutually exclusive services, meaning you have to use one or the other but you can't use both? Sort of. The Backup feature is meant specifically for backing up your Desktop, Documents and Downloads folders as I described in your other post, as well as…
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@"Olav58" wrote:But I got a warning about her email was not recognized as a team member mail... Is the ability to share with people outside of your team enabled? Check the second link I posted.
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@"Olav58" wrote:Today would share access with rights to edit a file with a friend, who has a free account But I was then asked to add this person to my team and was thereby charged for adding a new full member of my Business account You invited them to join your team, rather than inviting them to a shared folder. *…
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@"sbirrittier" wrote: ... if I can't just drag and drop then I would always have to have the files duplicated which just takes up twice the space. Drag and drop on your computer (in File Explorer) is a function of your operating system, not Dropbox, and is governed by the rules I posted earlier in this thread. Drag and…
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@"Robert F.41" wrote:What I don't understand is why, if Dropbox is supposed to be keeping the Documents and Desktop folders in sync between the two computers, there aren't Documents and Desktop folders up on dropbox.com? That's not what Dropbox does. Dropbox will keep the local Dropbox folder in sync between your…
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@"Daniel18" wrote:people cannot understand that you can't launch the app, and keep givng you solutions how to fix it inside the app that will not launch. The app they're referring to is not the app as it exists today. There was another portion of the Dropbox application that many referred to as "the app" and it was…
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@"NPick672" wrote:I want to share a video with a group of about 20 people (a community chorus). Do I need to enter each one with a separate link or can I send one, copy the link, and just send the same link to all 20? If you're referring to a shared link, you can send the same link to all 20 people.
