Rich Super User II

@"Gregg Hall" wrote:Yes, all history was deleted...no change. How about in an Incognito/Private browsing session, with all add-ons disabled, just as a test? So, let me get this straight...you are saying there is no option between single click/double click. Correct. There are no settings which control that. Hard not to…

@"Nake" wrote:Is there a way for me to send her files from my basic plan, or do both parts need a dropbox plus account? If you've been given access to a shared folder, then you'll need to have enough space in your account to hold the entire folder, including what you add to it, because the folder will exist in your…

@"desireebyrd" wrote:I rcvd a large charge from dropbox but my dropbox account is the free version. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or…

@"Clare4" wrote:How do I transfer all of my photo's and videos to Google? You'll either need to download your files from Dropbox and upload them to Google, or use a third-party service such as MultCloud to do the move for you.

@"DavidLondono28" wrote:I need help migrating files from dropbox to drive. Dropbox doesn't have a migration utility. You'll either need to download your files from Dropbox and upload them to Drive, or use a third-party service such as MultCloud to do the move for you.

@"VertexDesign" wrote:So Dropbox is down globally by the sounds of it... oops something went wrong at our end... Dropbox is not down globally. It would seem this issue is only affecting a select few people. I'd suggest trying some of the troubleshooting steps mentioned in this thread and let us know the results. I'd start…

@"Sandy" wrote:In troubleshooting, I learned that it was my own phone using a remote IP. I had no idea that was possible. Just goes to show how IP information is (mostly) useless. As another example, my phone's IP currently shows its location as New York City, and I'm about 4 hours away from New York.

@"Sandy" wrote:Is it related to the phishing attack? Can the IP address listed be used to identify the person, or report them? Any unauthorized access on any server could be related to a phishing attack. Have you clicked any links in email recently and entered your credentials as a result? If so, it could have been due to…

@"rmousa" wrote:I upgraded to Plus (monthly) in my webbrowser and paid with iDeal. ... However, my dropbox is not updated to Plus ... You likely need to wait a bit for the transaction to clear/finish processing. iDeal may have deducted the funds, but Dropbox might not have received them yet.

@"Gregg Hall" wrote:I know it's an account specified setting, and not a PC ... But there are no settings that control that function. There's no way to change whether a file or folder opens with a single click or a double-click. Have you cleared your browser's cache/browsing history or tried a different browser, as a test?

@"Smalltowncat" wrote: I already tried to follow the instructions on the link page you suggested. I have the kobo app, and it doesn't look anything like the examples shown on that page. Then you'll need to reach out to Kobo for support. Kobo is responsible for the connection between their app and Dropbox so only they will…

@"wildone1" wrote:This just happened to me too. I was just charged for 3 licenses. I don't even use this You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito…

@"Gregg Hall" wrote:... can not figure out how this was changed and can't seem to find an option to revert it back to a single click. Nothing has changed and there are no settings to change the behavior. Clicking the white space around a file or folder name will select it, while clicking on the actual file or folder name…

@"InfoTOM" wrote:Dropbox is up to date ... But which version are you running? The version number will tell us which channel you're on (Beta, Stable, etc.). Also, have you tried the search on the Dropbox website to see if the results are the same? Dropbox doesn't have any control over Explorer's Search function, so the only…

@"JaneMoger" wrote:I have been using Dropbox plus for years and it was only yesterday I was told by chatline to check my plan, I saw I was on a basic plan !! You likely have more than one account. Use the credit card charge lookup tool to identify the account that you've been paying for.

@"dinodino" wrote:The folder size, locally, is 1.93gb. Online, it says 16.29gb (and yes, it's 1.29 more than my max). You likely enabled the backup feature. Check your Backups page.

@"tobindesign1" wrote:Is it possible to have 2 (or more) Dropbox folders appear in Finder? You can only have two Dropbox accounts appear on your computer if one of those accounts is a Business account, and you then link the accounts together. Otherwise it's not possible to sync two accounts at the same time. *…

@"myminecraftapk" wrote:I want to send bulk emails using my Gmail account. But I am facing a Verification code problem. If you're talking about setting up a forwarder from Gmail to your Dropbox account, and Gmail is requiring a verification code that is being sent to your Dropbox email address, then there's no way to…

@"Erication" wrote:I have a charge on my credit card for the sum of €119.88 for an account I'm not aware of. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an…

@"magsaloo" wrote:Is there a way for me to share a folder for people to upload their file but not view the other uploads in the same file? You can use a File Request for that.

@"JamieCarr0520" wrote:I have also determined that it is only PDF files that will not open from this specific folder. I can open excel no problem. It has now happened on my work computer, home laptop, and my bosses computer. Go to the folder directly in Explorer. Right-click the file(s) and select Make available offline.…

@"BConnell10" wrote:DropBox asked if I wanted the File to be Deleted from EVERYWHERE. Not sure what the question meant. It means "Do you want to delete this file from your Dropbox folder, which will delete it from the Dropbox folder on all devices linked to your account?" It will not (and cannot) delete the file from…

@"JDeegan" wrote:Is there a tool or anything that I can use to help with this migration? Dropbox has no migration feature. You'll either need to download your files from Dropbox and upload them to OneDrive, or use a third-party service such as MultCloud to move the files.

@"najmul" wrote:can you please check i was used lastyear No, we can't check. No one here has access to your account. Mark and I don't work for Dropbox. If you still have an account you should be able to sign in to it using the email address and password you used for the account. If you don't remember your password or it…

@"sjeve411" wrote: There has been a link put into our weekly announcement emails for people to put pictures into the Co-Op picture files for others to see. This doesn't seem to be working the way that we thought it would. It seems that we are unable to upload pictures into the files. A shared link is a view/download only…

@"HVS" wrote:I don't see the purpose in having a Video recording App that does not record and reproduce any sound from the origin. Does Dropbox think that the user is interested in recording "mute" Videos?... Most similar utilities only capture the screen, and not the audio. I use two other capture utilities (one personal,…

@"Graphics MWI" wrote:It's frustrating that only business team accounts can be recovered after being deleted, but we will survive. Even business team accounts can't be recovered once they're deleted. A team member can be recovered by the team admin if the account was removed in the last seven days, and that's only because…

@"Surata" wrote: I’m having trouble moving a Dropbox folder to the box platform. Is there anybody that can tell me how to do this if it’s possible. Dropbox doesn't have a feature to migrate to another storage platform. You'll either need to download all of your data and then upload it to Box, or use a third-party service…

@"Lisahelp" wrote:However, I erroneously changed it to a new file name with extension .mrw. Now, I cannot view the video MRW files are the raw image format for Minolta Digital cameras. Only applications that are capable of opening RAW image files would be able to open a file with that extension. You usually can't change a…

@"Emily D.5" wrote:However when I drag and drop those other folders into the Dropbox folder, it copies them instead of moving them - so, duplicating all the folders and files. Dropbox has no control over that. It's controlled entirely by your operating system. I'm not a Mac user so it may be different, but typically, a…