Rich Super User II

@"Alekx" wrote: Can I use dropbox basic in my company for commercial use only? Yes.

@"Lanaex" wrote:Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all? The support options vary based on your account level. All the support options available to you are shown on the Support page. If you have a Basic…

@"Ceddyfilms" wrote:When I upload .mp4 files, every file I upload is created with a duplicate file labeled "._C01930.mp4". Randomly started happening, anybody else run into this? Dropbox doesn't create those files; your operating system does. They're likely already there on your drive, just hidden. They occur when you're…

@"JAZZ4MURPHY" wrote:A colleague has sent me a link to view a file, each time I click on it it tells me my DB is low on space and I need to upgrade, how do i just access the colleagues drop box link sent by e mail Please?? It sounds like you weren't sent a link to view, but were rather invited to join a shared folder. In…

@"EdMorton" wrote:I want to backup specific folders like "C:\cygwin64\home\foo\bar" - how do I tell the app to do that? You can't. The Backup feature only backs up the key folders of your operating system; Desktop, Documents, Downloads, etc, along with external drives. You can't specify other folders to be backed up. Also…

@"adgorn" wrote:I just disconnected an old PC in order to add a different new laptop due to the device number limit. I had DB in the Quick Access area (Windows 10. ) It's still there on the old PC even after disconnecting. Uninstalling the Dropbox application doesn't remove files from the device. It just removes the sync…

@"Delanoble" wrote:It only pops up a scroll wheel option when doing the latter one. That would normally mean you're not clicking on the actual link, but just a non-clickable portion of the web page. I've tried on multiple browsers and it's still working as expected to me.

@"plh" wrote:... I didn't notice the billing date. Yet, I was charged the annual fee on 11/19 ... can I still get the full refund as it's only three days since they posted the payment? You can try contacting Support, but typically Dropbox does not offer refunds. Visit the Support page while you're NOT signed in to a…

@"EricBuist" wrote:I am already at 1920x1080 and didn't change that. What about your screen scaling? The Dropbox app doesn't always behave properly if you've changed the scaling of text/icons (125%, 150%).

@"DanaeGoodman" wrote:we are looking for a way to compile all our photos into one safe location. Is it possible to have guests add their photos, but not view everyone's? Yes. The feature you're looking for is called a File Request. * https://help.dropbox.com/share/create-file-request

@"DJDreStar" wrote:I thought that a Dropbox account was not needed to view the files I share via a link. If this is still true why can't my clients access the files I send them? and why are they being made to believe that they must pay for more storage in order to view the files, when they really don't? If they're sent a…

@"Rossmcjjjj" wrote:What happens if a dropbox has been accidently deleted If you mean the entire account was deleted, then it's not possible to recover the account once it has been deleted.

@"Somuch4helpingcustomers" wrote:... dropbox claims I'm out of storage space but I see no files in my account except for a few strange files I never added myself ... Check your Backups page. Dropbox doesn't (and can't) add files to your account on its own. If you're seeing files in your account, then you've either added…

@"hello_box11" wrote:It sounds like you can use the dropbox backup feature ... Yes, that is an option as well, but that also prevents you from interacting with those files in certain ways. You can't modify them through Dropbox (unless you modify the originals and let the backup sync them again) and you can't share those…

@"cloudres" wrote:Now I'd like to upload those files (1 or 2 TBytes) on my DropBox space, but directly on the account by the browser to avoid to copy them on the PC first. Create a new folder and use Selective Sync to remove it from your local computer. Then use the Dropbox website to upload files into that folder. Since…

@"IanG1" wrote:I have two hard drives within my desktop with different activity on them and I want to know whether Dropbox treats them as one computer or whether all the files within the computer I want to back up have to be on the same physical drive or whether I can add folders from both drives? The normal sync process…

@"g v." wrote:does the constant searching for changes use a lot of energy on the server side? That's not how it works. Dropbox doesn't search for changes. Your operating system already knows about every file that changes on your computer (not just in Dropbox, but everywhere on the drive). Dropbox just registers itself with…

@"EricBuist" wrote:Dropbox preferences should be accessible by clicking on the Dropbox icon ... It is. ... then there should be an avatar icon at upper right corner ... There is. The Dropbox icon you need to click is the one in your system tray, near the clock on your task bar. Click it once to open the app and you'll see…

@"g v." wrote:Would it be possible to set a low sync frequency by default and turn on live sync for single files when I work on them, instead of sync for the whole Dx? There are no options to control the sync frequency. Dropbox will sync a file as soon as it detects a change.

@"IanG1" wrote:Do all the files have to be on one drive and not spread across multiple hard drives? The Backup plan allows you to back up one computer and one external drive. * https://help.dropbox.com/plans/dropbox-backup-plan

@"Valentinissimo" wrote:I would like to know from which release onwards I can expect the new behavior described here: macos-faqs That's not how it works. Dropbox tends to roll things out like this in waves, often independent of the version number. Not everyone gets it at the same time. There are some whom have stated that…

@"potato-byte" wrote:the billing request help doesn't have an option for IDEAL and debit cards. If you made the payment by a bank transfer through a third-party, you likely need to wait for the payment to not only clear your bank, but make it to Dropbox as well. It likely takes a couple of days.

@"Karl H.4" wrote:In Windows File Manager, with files that are not online-only -- when I move a set of files from one Dropbox folder to another, it often shows that these files are being uploaded from my PC to Dropbox all over again. It may say that it's uploading files, but it's smart enough to know that it doesn't need…

@"VisDom" wrote:... all I can get from Dropbox is 600Kbps for uploads. Is that the speed being reported by Dropbox? If so, remember that Dropbox doesn't reports speeds in Kbps or Mbps. They report speeds in KBps or MBps. Your 600 Kbps speed is actually equivalent to 4.8 Mbps, and that it's not just an upload speed. That's…

@"maddy11111" wrote:When i open the ticket and it asks for the card number and account - if i put the ex-colleague's account name in will they receive an email? I don't know. Technically, the account is theirs so Dropbox would certainly be within their right to notify them of information pertaining to their account.…

@"maddy11111" wrote:Is there a way to speak to someone in person? If you have a Business account you can initiate a callback from Support through your Admin console. Otherwise you'll need to open a ticket using the link posted above.

@"johnarmour003" wrote:When placing links into Indesign the path links to the users home directory which is different for each user. We need a method of placing links from the same path. That's not something Dropbox can solve for you. Most applications, when linking to external files, use the file's full path, which will…

@"Rushrules" wrote:Canceled my account. Billed for another month. Please refund. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing…

@"maddy11111" wrote:We just found out that an old employee is still having their dropbox plus paid with our company card ... You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best…

@"Gregg W.1" wrote:I thought a customer of mine had reported double-clicking on a 'Zero byte' png file and the file downloaded from the Dropbox cloud and opened in Apple's Preview app. That's how the feature used to work. If you tried to open an online-only file, the file would be downloaded to the computer and marked as…