Rich Super User II

@"Betty89" wrote:I have followed the instructions here https://help.dropbox.com/organize/dropbox-tags but I don't see '#add a tag' on the right-hand panel as it describes? Have you expanded the right panel? Click this first.

@"genux" wrote:My all files are infected by *.mzqw randsomware, which means the files are encrypted and files are not available until they are decrypted. Make sure your computers are clean, then refer to the following help article: * https://help.dropbox.com/security/ransomware-recovery

@"nicwg" wrote:I think the answer appears to be don't upgrade on your newer computer or I'll lose the sync. That's not what the article states. If you update the newer computer, both of your computers will still sync. Nothing changes in that regard. My old computer can't be upgraded. It seemed a simple question: will I no…

@"PieroNeri" wrote:Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for. For future reference, there is. When it asks for the account, select Other, then continue filling out the form. Eventually you'll get to an option for submitting a ticket, even…

@"R S12" wrote:Note, there is no "version history". Wrong ellipsis. You're clicking the one at the top of the screen. You need to click the one to the right of the file.

@"adrian29630" wrote:Thanks for this reply although I still do not understand what this means. ... What you are saying seems to imply that both accounts would need to have the same amount of access/space even though the folders would only really be in one account. For future reference, and to help clear things up, when you…

@"Mary Beth" wrote:HOw long does the donwlad, then the upload generally take? No one can answer that. It depends on the size of your files, your Internet speed, etc. There are too many variable for anyone to even guess at that. Is it that easy, what is the advantage of movebot. If you have a lot of files, it does the…

@"PieroNeri" wrote:I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and…

@"fmcbear" wrote:I worked on a Word document and closed my laptop without closing down Word and saving my document. I usually save to Dropbox, so it was not saved to Desktop, etc. Unfortunately, since the file wasn't saved in Dropbox, there's no way for Dropbox to recover the file. You might try looking at Word's ability…

@"sfsdfd" wrote:However, I can't seem to find any indication of how well that marking process works. * https://help.dropbox.com/installs/macos-faqs * https://help.dropbox.com/installs/macos-support-for-expected-changes It is a shame that Dropbox has taken this one-size-fits-all approach and has broken core functionality in…

@"k6ncx" wrote:Apparently the three devices counts any device which was logged in in the past and never explicitly logged out. Any device (computer or mobile) linked to your account will count towards the three device limit. If you don't unlink a device, it will continue to count. You either need to sign out of Dropbox on…

@"Mary Beth" wrote:How do I transfer all the files in Dropbox to one Drive. Download your files and then upload them to OneDrive, or use a third-party service such as movebot.io. Also, I want to know my storage amount in dropbox so that I can determine the correct amount service level for One Drive. You can find that…

@"Pollo646" wrote: Hello, the last time I used Dropbox was in 2019 and now in 2023 I have downloaded Dropbox again but the 2019 files do not appear, how can I recover them? You can't. Files can only be recovered if they were deleted within the last 30 days. Additionally, if your account is idle for more than a year it's…

@"dropping-it-in-the-box" wrote:I'd like to exclude those somehow so I can browse my family photos without having them all interlaced with icons and all that other stuff. There's no way to exclude a folder from the Photo tab in the app, or on the Photos page on the website. Feature Request: On mobile give us the…

@"mangurian" wrote:Does that mean that all file within the folder can be viewed/downloaded ? If you shared a link to the folder, anyone with that link can view and download anything in that folder. Under "Who can access" it says "only you" after each file name. That refers to a shared folder, not a shared link. If you…

@"CSW58" wrote:Can anyone answer whether or not the new Dropbox for macOS will permit multiple DropBox account to be supported? The only official support for multiple accounts is when you're a member of a Business team account and you link a personal account. In that situation, both accounts can sync to one computer. There…

@"Alek1623" wrote: I should reiterate I know the username and password but it sends a code to the old deleted email I’m assuming the issue is still the same Correct. You'll need access to the email address in order to gain access to the Dropbox account.

@"Alek1623" wrote: Deleted the email to my old account, forgot password how do I bypass this? You can't. The only way to reset the password is with access to the email account. Your best option is to see if you can get the email address reactivated. * https://help.dropbox.com/account-access/lost-email-access

@"BABYCOMPANY" wrote:Does anybody knows how to easy import files to Dropbox from Google Drive? If you have both sync apps on your computer you could just move files from the Google Drive folder to your Dropbox folder. Otherwise you'll either need to download from Google and reupload to Dropbox, or use a third-party…

@"jaikat" wrote: Is there a Dropbox Transfer desktop app? It's built-in to the Dropbox app. Just right-click the file(s) and select Send a copy.

@"bobsarasota" wrote:Now I added a new file to the C:/Test folder. Why does the new file in C:/Test not get automatically synced to my Dropbox storage? That's not how it works. Dropbox will only sync files that are placed in the Dropbox folder. You made a copy of Test and put it in Dropbox. That copy is not linked to the…

@"megatron1003" wrote:We have restarted the computer, uninstalled and reinstalled dropbox off the computer. You need to click the linked text file to see the full log and error. Copy and paste the content in a reply here.

@"BabylonBubbles" wrote:The six-digit code is necessary for every **bleep** login. ... How can I get rid ob this? There's two-step verification and there are one-time security codes. Two-step verification is something the user enables and can be turned off. One-time security codes are requested when Dropbox believes a…

@"etaygudai" wrote:... I hope Dropbox will consider to apply this, a.s.a.p It's highly unlikely that this will change anytime soon.

@"Lrdglover " wrote: Anyone know how to communicate directly with Dropbox regarding errors in auto payments Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…

@"LJ90064" wrote:Suddenly I got billed on a credit card for November 2022 and now I see a billing for December 2022 with an additional foreign transaction fee of $.35. I never signed up ... You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including…

anonymous wrote:So, is there a size limit on extracting zip files? Asked and answered. Dropbox can only handle Zip files up to 512Mb, regardless of whether you're previewing or extracting. If it can't open a Zip file to preview it, Dropbox wouldn't be able to open the file to extract it.

anonymous wrote:is there a file size limit, and if so, where is this documented? Yes, 512Mb, as stated above. @"Mark" linked to the help article. If you view a Zip file greater than 512Mb online you'll also see a message regarding the 512Mb limit for Zip files.

@"sandragouveia" wrote:I was given edit permission by an employer to a Dropbox Folder but Dropbox requires me to add the shared folder to my Dropbox account. Yes, that's normal. When you're a member of a shared folder you get your own COPY of the folder in your own account, and that copy syncs back to all other members of…

@"Manuela29" wrote: I made a recommendation and my family member followed all the steps and they still haven't given us the 500mb reward. What can we do? You can find the status of your referrals on your Referrals page. Did they install the Dropbox application on a unique computer? Mobile devices (phone, tablets, etc.) do…