Philip Wade Collaborator | Level 8

I can imagine @"Rockeye" and certainly from all the responses here it's been unhelpful to all those affected.

I can imagine @"yw40" I spent quite some time on it myself and it was Zoom I approached first and it is clear now the support agent did not know. Dropbox chat agent did not know either and had to take a few minutes out to come back with the mystifying answer!

@"marosner" it's a decision taken by Dropbox not Zoom. They were unaware of it and it's still showing on their Website as a featured integration.

Screenshots from the Zoom Website and from my Dropbox Account. Zoom Website shows Dropbox still as a featured Integration. My Dropbox Account shows Zoom is connected but it isn't working.

Thanks @"bblu2095" I was going to check whether there was still evidence of it on Dropbox website, it is still there on the Zoom site I have just taken a screenshot of it. Take note @"Jay" please. The communication and management of this decision is looking very poor.

So it appears @"Jay" you as a Dropbox Staff member were unaware of the ending of the Integration in the same way that Tim the support agent was. I trust you are passing all this information back to whomever makes these decisions at Dropbox. I would guess what we are seeing here is the tip of the Iceberg in terms of people…

@"Rich" thanks for sharing my thread with @"Chriskynka". The information shared above was direct from Dropbox support after they went away and checked. It wasn't something the agent knew immediately. Zoom Agents appeared equally unaware of this until I informed them!

A bit further information on this. This is a key extract from the Chat with Dropbox that revealed what had transpired. It should be stated that the Support Agent wasn't immediately aware of this and had to pause for a couple of minutes or so and was given this response to share with me: "After careful consideration and…

I can imagine @"BHappy" it had me puzzled and the support at Zoom clearly didn't know about it (they were surprised when I informed them of what I had found) after I spoke to support at Dropbox and even the person I was chatting with had to go away and check and then came back with the most surprising and mystifying…

I am not familiar with those but thank you for the suggestion @"bblu2095".

Thanks for sharing this @"Mark". I checked my emails and there is no such email. I find the decision bizarre to say the least. I am beginning to investigate alternatives but perhaps if there's plenty more here Dropbox might be persuaded to re-consider.