PDub81 Helpful | Level 7

This problem persists sporadically, but I have discovered that it only happens when I open the file from the "Home" tab in the Android app, not if I open it from the "Files" tab. I hope this information might be helpful for the Dropbox team to make a better diagnosis of the exact nature of the problem with the Android app.

The issue is with editing plain text files in the Android app. Viewing without editing causes no problems with text files or any other file types.

Both have been done.

Yes, it happens with any plain text file. It is an intermittent problem that I can't replicate on demand, but I'll try it with an empty text file next time it happens and report back. System info attached.

I'm sad to report that the problem is back and is not clearing up after repeated attempts or switching files. I can't reinstall the app every time I need to edit a plain text file from my phone. I received an error message that says, "Dropbox keeps stopping." What's the next step?

Thank you. I uninstalled and reinstalled the app. The first couple of attempts editing the text file cause the app to freeze up, but the third time was the charm.

Yes, please 😊

Yes, and not just mobile, but from one desktop to another. Newly added files might be missing, but not older files previously synced. I have cleared cache and also uninstalled and reinstalled.

I'm having trouble replying on this page again, sorry. I have also encountered the syncing error with a MSWord document accessed on my work and home PCs, but not edited on my phone.

File name is 00 Calendar. It is literally the only file I access from multiple devices on a daily basis. Yes, it is closed on other devices when the syncing error occurs.

I don't know. I've only noticed it with a single file in the main folder, not a subfolder.

No, only the mobile app.

No, the file was not open on another device. Android OS version 14, Dropbox Android 410.2.6

I'm sorry for the "undefined" comments above. Now I'm having trouble with this website too. I encountered the syncing error again less than an hour ago and updated the plain text file from my phone. The "events" page shows it as "(conflicted copy)."

Yes, but everything is currently in sync. I'll try again when it's not.

I have only noticed it when opening the file on my phone, but I don't make changes if I notice it hasn't been updated. Does that make sense?

Plain text, using Notepad in Windows and the in-app editor on Dropbox for Android

This syncing error with the Android app has resurfaced in the past several weeks. Sometimes clearing the cache works, sometimes not. The app is up to date. What is going on?

Hi Stephen, today's Dropbox Android app update appears to have resolved the issue and files are again syncing in the normal way. I thank the staff for their help!

Yes, thank you.

Also, I tested to make sure this was not just a problem with one particular file. No files are syncing from other devices without logging out and in or else after clearing the cache. Furthermore, and stranger, after clearing the cache, a file can be updated multiple times from other devices and will still sync correctly…

Thanks, Walter. Android 10 and Dropbox app version 368.2.2. I cleared the Dropbox cache in Android settings, which did nothing, but I see that clearing it in the Dropbox app itself does force a fresh sync without logging out, but it still has to be done every time a file has been updated elsewhere.

Sorry, @"pafnooty". Have you tried switching user accounts on the computer and reinstalling on the other account? It hasn't happened to me again, but I also received a message that it could be related to security or firewall settings. Good luck!

Nancy, I have been out of town and away from the computer in question, which I did not want to post on a public forum beforehand. I am now back home. Please reopen the support ticket.

Hi Nancy, yes please!

Unfortunately this problem has occurred again. I need suggestions for a permanent solution. I don't want to be stuck reinstalling every few weeks.

I found the solution by logging out of my Windows 11 user account and downloading Dropbox while logged in on the Visitor account. I switched back to my user account and was able to open the Dropbox app and link my account. Very strange.

Dropbox for S Mode is a workaround that allows me to open the files I need in the apps I use, but I can't consider this a permanent solution.

I followed these steps and it doesn't work. Clicking the Dropbox icon does nothing, still no system tray icon either.

The offline installer didn't work. Same problem as with the other installation. I click on the Dropbox icon and nothing, and no Dropbox folder visible in the file explorer.