John L.2 Dropboxer

Hi all, Thanks for your reports. We've posted a beta build which attempts to fix this issue. Let us know if you continue to see issues. https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-94-3-371/m-p/403219#M5817 Thanks! --J

@"Tom30" Sure, the ticket is about picking up changes to these files even if 1.) modification timestamps have not changed (i.e. preserve modification timestamps remains checked) and 2.) the files do not end in ".tc" or ".hc".

@"Tom30" Thanks for your replies/questions here. We have a ticket open for your request, but do not currently have an ETA for a fix. Our understanding is that this behavior is very specific to these applications (changes should sync automatically for most other applications since edits will change the modification time),…

@"Tom30" Hi Tom30, Block level sync should be working for all file types, regardless of file extension. Please let us know if that is not the case. The issue where changes are not picked up automatically (which is specific to these applications) can be resolved by either turning off the "preserve file modification…

Hi all, I think there are a couple of issues on this thread. 1. Block level sync should be working for all file types. Please let us know if that is not the case for you. (previous post:…

Hi all, Are you still seeing problems with block level sync on the latest stable version (v86)? The fix for .hc and .tc extensions was a workaround for the specific issue of syncing files even when the modification timestamp has not changed. Block level sync should be working for all file types. --J

Hi everyone, Thanks for the reports. Our engineering team is looking into these issues. As a temporary work around, can you try disabling the "preserve modification timestamp" in preferences for VeraCrypt or TrueCrypt? Another thing to try would be to 'touch' the files to try and get them to sync up…

Hi iiiyraegr, Thanks for the very thorough report. We've issued a resynchronization command to your installation which should help resolve some of the issues you are seeing. --J

Thanks Josh_S for the report! As something quick you can try, can you see if the beta build performs any better (https://www.dropbox.com/downloading?build=83.3.123&plat=win&type=autosignin)?

Hi! Regarding the stable build, we are working on it right now and are aiming to have it out today or tomorrow. Thanks, John

Hi all, Apologies for this issue and thank you for the reports. The beta build should have a fix for this: https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-81-3-185/td-p/363774 We are in the process of getting the fix into the stable build as well. Thanks, John

Hi all, Thanks for the bug reports! We are actively looking into the issue (it looks to be specific to 10.15) and hope to have a fix soon. Thanks, John

Hi Derrick, Follow-up: we do offer some customizability of these settings with Dropbox Business accounts on an Enterprise plan (https://www.dropbox.com/help/business/network-control). If you are on this type of account please contact https://www.dropbox.com/support and we can take a closer look. Thanks, John

Hi Derrick, Thanks for your post. We aren't aware of any changes that we've made in this area that could have caused the issues you are seeing. We do implement certificate pinning but that has been a long standing feature of the desktop client. --John

Thanks for using Dropbox and helping test our beta build! Here are the user visible changes in v55: * Fixes issue where linking an account in headless mode on Linux would exit early. * Fixes issue where importing high efficiency photos could fail on recent macOS releases. * Fixes issue where “Don’t ask me again” on warning…

Thanks for using Dropbox! Here are the specific changes in v53.3.65: * Fixes issue connecting to WPAD proxies. * Fixes issue with discrete GPU usage on certain versions of MacBook Pro. Here are the user visible changes in the v53 series: * Dropbox is now 64-bits (x86_64) on macOS * Tray notifications will show user…

Thanks for using Dropbox and helping test our beta build! Here are the user visible changes in v50: * Added a dismiss button to Smart Sync onboarding tray notification * Other minor fixes

Thanks for using Dropbox and helping test our beta build! Here are the user visible changes in v50: * Added a dismiss button to Smart Sync onboarding tray notification * Other minor fixes

Thanks for those thoughts. Not posting the release notes on the stable channel was an oversight on our part, we were planning to do it and it should be posted for future stable channel builds at all. Thanks for using Dropbox and contributing to our forums! --John [This thread is now closed. If you have a similar or new…

Hi Peter, We posted the notes on the beta builds, but didn't port them over. We've posted them here now as well. Thanks! John

Thanks for using Dropbox! Here are the user visible changes in v49: * Smart Sync thumbnails now show in the original aspect ratio instead of square. * Fixes localization for some warning dialogs. * Fixes issue where preferences pane might not properly refresh. * Fixes issue where certain files on APFS would be detected as…

Thanks for using Dropbox and helping test our beta build! Here are the user visible changes in v50: * Added a dismiss button to Smart Sync onboarding tray notification * Other minor fixes

Thanks for using Dropbox and helping test our beta build! Here are the user visible changes in v49: * Smart Sync thumbnails now show in the original aspect ratio instead of square. * Fixes localization for some warning dialogs. * Fixes issue where preferences pane might not properly refresh. * Fixes issue where certain…

Thanks for using Dropbox and helping test our beta build! Here are the user visible changes in v49: * Smart Sync thumbnails now show in the original aspect ratio instead of square. * Fixes localization for some warning dialogs. * Fixes issue where preferences pane might not properly refresh. * Fixes issue where certain…

Hi Kevin, Sorry about the issues you are experiencing. Can you say if the other people in your office are also on the beta build (v47.3 series)? Also, can you make a post under the account that you are having trouble with? That can help us investigate. Thanks, John

Hi Dario, The new version prevents the files from re-appearing. For now, can you delete the files from the dropbox.com website? They should not come back. We are working on making this an automated process. Thanks! John

Hi, Apologies for the delayed response, but this issue should be fixed in the 3.8 series New files of this form should not be appearing in your Dropbox. If you delete these files (via the web), they should not reappear if all of your linked hosts are on 3.8. Please let us know if that is not the case. We are working on…

Hi Daniel, Does the experimental build work for you? https://www.dropboxforum.com/hc/en-us/community/posts/204562695-Experimental-Build-3-9-32 --John

Hi Marius, Thanks for sending that along! --John

Hi Mike and Marius, Did the crashing only start after updating to version 3.8.5? --John