DrVJMJ Collaborator | Level 8

Using Dropbox version 330.2.2 on Samsung Zfold 3 Tried the most recent suggestion from Hannah which was to: 1. Clear cache for Dropbox app 2. Delete Dropbox and Microsoft Word apps 3. Reinstall both apps Same problem... I cannot retrieve a file from Dropbox through the Word app, make any changes, and then save it with a…

Yes Walter, all help is welcome! 🥺

Walter, I see now you would probably simply reach out by email to my Hotmail address. That's fine.

Hi Walter, yes you are quite welcome to connect with me directly. I'm happy to talk with you because I'm very eager to resolve this problem. It seems to have thrown a monkey wrench in the regular work of a lot of people who are loyal dropbox fans! I don't know how you want to connect and since this is opposed I don't want…

I agree! Dropbox and MS need to work this out....don't leave so many loyal users in the gap!

We are all having this problem.....and Dropbox has "concluded" it's a problem for MSoft! Sheesh!

Exactly.....it's the Word - Dropbox interface. And to be more precise, the MS Apps - Dropbox interface. Same problem with Excel files. I posted a longer note above in which you CAN create files THROUGH the Dropbox app using the "+" and choosing the MS app. THOSE files can be saved back to Dropbox and reopened. But if you…

Here's a screenshot:

Several of us have tried uninstalling and reinstalling both the MS apps and Dropbox app. No luck!

Jumping in here...I tried to create an Excel file THROUGH the Dropbox app using the "+" sign. I could do so and THAT file does show up in the Dropbox AND Excel "Recent files" But when I try then to SAVE it (vs. SAVE AS), Excel says there is already a file of that name, do I want to overwrite. This is probably because I…

I am a different user than the one to whom you addressed the question...but YES I have uninstalled and reinstalled Word, Excel, and Dropbox apps on my Android Samsung Zfold3. No luck. This only started happening in the past month or two! VERY frustrating!

Here's a screenshot from my Samsung Zfold3

Screen shot of message in Excel that the file opened from Dropbox is READ ONLY. Note, this file shows up in the Excel list of recent files and even says it was saved to Dropbox....BUT it wasn't.

Yes I get the big red X next to Dropbox too! Never had that before...for years! It's making Dropbox useless since I do so much with it on my Android....foldable.

Megan, The problem occurs regardless of whether you open the file from the MS apps OR from the Dropbox app. Please help us!

Exactly the same thing is ALSO happening to me. I have an Android phone with both Excel & Word installed and Dropbox mobile app. For YEARS I have been able to easily retrieve and same files from my private Dropbox folders either through the MS apps OR open them directly from the Dropbox app and after editing save them…