Rich Super User II

@"VigoBabb" wrote:Is this not possible? or very complicated. More that it's outside the scope of these forums. Dropbox doesn't provide support for third-party apps or integrations. You're free to ask the question and perhaps another user will have a solution for you, but it's not something that Dropbox can directly help…

@"Jameschz" wrote: Is there a way to recover deleted photos older than 365 days? No. The recover limit is 30 days for Basic and Plus accounts, 180 days for Professional and Business Standard accounts, and one year for Business Advanced and Enterprise accounts. *…

@"secret_username1" wrote:Any ideas on how to download all of my data from Dropbox to an external disk? I don't even know what Dropbox's zip limits. Downloading a folder as a Zip file has a limit of 250GB and fewer than 10,000 files. If either of those limits are reached, Dropbox will be unable to create the Zip file.…

@"romosan89" wrote:Hi, I registered fot trial of Dropbox Plus. I was surprised, that I was immedietly charger. Is there any option to refund? If you were charged when you signed up, then you didn't sign up for a trial. You started a new subscription. You can try reaching out to Support but typically, refunds are only…

@"AWei" wrote:I can see the suspicious computer name was added into the device list, so I assume IP address and accurate time is not recorded by Dropbox? If you hover over the i symbol in the Most recent activity column, you'll see the IP address.

@Richard Eltink wrote: I believe the differents are (Standard: €12) for each user, You have to buy 3 licences,So the standard one is 12x3=36 euros. And de Profecional plan is for 1 user only. @DannyJPN Exactly as @Richard Eltink states. Standard is a Business plan meant for a team of people and starts with a minimum of…

@"Richard Eltink" wrote:But I'm now stuck at 30TB and I did not got more space, why? its says that I have unlimited space but that is not true. It is unlimited, and it is automatic up to a point (which you've likely reached). Beyond that limit you just need to contact Support to have your storage expanded.

@"VPT" wrote:In my case I would prefer to have deleted photos on my cell to got deleted also in Dropbox That's not an option.

@"Lwigginton2" wrote: That’s so neat that I can specify the download location from Dropbox website, where do I do that? You don't do that on Dropbox. It's a setting in your browser.

@"Lwigginton2" wrote: Sorry, one last question, so there’s no way around having to download them to the computer before transferring to the external hard drive? I thought in the pst I could drag them from whatever they were on to the hard drive as long as they were both connected to the computer The only way to transfer…

@"BBats" wrote:... I don't understand why my Desktop and Documents folders ... were duplicated - and the actual Desktop and Documents folders on my hard drive are separate from those in the Dropbox ... Are you sure they're actually separate folders? When the Backup feature moves the folders into Dropbox, it leaves behind…

@"diapalino" wrote:same question but with install on a new Mac Air with external 4TB Samsung SSD..... From what I understand, the new update for macOS no longer supports installing Dropbox on an external drive. Dropbox now uses Apple's FIleProvider API which restricts the Dropbox folder to the CloudStorage folder.

@"MJP-Arlington" wrote:Whenever I install dropbox it loads on my C:drive and I do not get a message to change the Target location. How do I install Dropbox on my D drive? You need to select the Advance Options during the install (just after signing in, I believe) and you'll have an option to specify the location of your…

@"BBats" wrote:Mysteriously, when dropbox was set up a long time ago, a "desktop" folder was created directly in Dropbox (Dropbox/Desktop), which is different from my actual "desktop" (on an ewer MacBook Air) which is Macintosh/Users/username/Desktop. You likely have the backup feature enabled, which moves the Desktop…

@"RegineS" wrote:I do have the password for my dropbox account, however, it keeps sending a required "login-number" to an email-address I have no longer access to. Unfortunately, if you're being sent a one-time security code and you no longer have access to the email registered with Dropbox, there's no way to access the…

@"jpisunyer" wrote:When I just uploaded several of my photos as a test, the date-time listed is that of the upload, not of the date-time taken. I am on a Mac desktop using the web version of Dropbox ... When using the Dropbox application installed on a computer and placing the files in the local Dropbox folder to sync, the…

@"Danielleburnett87" wrote: The thing is that phone got stolen so I have no way to get into that phone. I only have one email so I know what the login would have been. Is there any other way around this? Sign in to your account on the Dropbox website and look at your Events page. Does it show any activity from your old…

@"Cara_M" wrote:I see that, under selective sync in settings, I can check all folders - but, if I add a folder, will it start syncing? If not, is there a way to turn OFF selective sync and instead opt for FULL synching? Yes, if you add a folder to your local Dropbox folder it will start syncing and be available offline. If…

@"Klegan" wrote: The folder is not empty on the persons side who shared the folder. Just on the shared end Make sure they're checking the website and not just the folder on their computer. If the files are in the folder on their computer but they aren't showing on the website, that usually means there's a sync problem on…

@"batmacgyver" wrote:When sharing a link to a video, the video playback controls at the bottom of the screen are completely hidden by the GIGANTIC cooking warning. Can't the user simply acknowledge whatever the prompt is (I accept, or set their cookie preferences... I'm not familiar with what it's prompting) and then…

@"JennJD10" wrote:It's like 2 -step authentication is activated but only when I log-in from my devices. Everyone else is able to log-in without being asked for a code. We have verified the Settings and 2-step authentication is disabled. One more piece of information... What you're seeing isn't the two-step verification…

@"mddc" wrote:Then I wonder, why would MY Dropbox be maxed out if I don't have any folders of my own? This is on his DropBox? As Mark stated, shared folders take up space in your account. This is because you have your own copy of the folder. * https://help.dropbox.com/storage-space/storage-space If you no longer need…

@"mddc" wrote:How can I either move it to them — or verify WHO owns the folder we share that I'm seeing in my Dropbox? The easiest way to move a folder to someone is to first share it with them, confirm with them that they've joined the folder and can see it in their Dropbox, then make them the owner and then remove the…

@"OVYM" wrote:I have been through all settings online and can not find where to disconnect back-up, yet Dropbox says that my storage is nearly full because of back-up. It's not the settings online that control this. You need to look in Preferences within the Dropbox application on your computer. I can't see anything being…

@"igloo1010" wrote:When I download the document to my desktop and open it in the Word app on my computer, the formatting goes haywire. The images end up overlapping, and some of the text gets cut off. Word Online is just a slimmed-down version of Word, meant for basic edits, and the formatting options between the two are…

@"Hendrik Vorster " wrote:my account is on a email address of my old employer, I can not get hold of the 6 sigh password sending to me to log into my old account Without access to the email address you won't be able to sign in to the account. Your best option if you need to sign in is to contact your old employer and see…

@"Valentin Z" wrote:So I'm posting this because it's been 2 months now that i'm being charged $20 (monthly) on my payoneer account and I don't even know which account they are charging me for. I'm not familiar with Payoneer, but you may be able to use the credit card charge lookup tool to identify the account you're being…

@"konnektor" wrote:Has anyone found out where this is coming from? The site you're pasting it in to is likely reading the content at the link and pulling a page title or header. Dropbox has no control over this.

@"NEWBIEONE" wrote:Log into my account, click on avatar, click "preferences"....but "preferences" not appearing in drop down menu from clicking on avatar. Remember that it's referring to clicking your avatar in the Dropbox application on your computer; not on the Dropbox website. *…

@"Michele Warwas" wrote:I have chatted with someone and was told that this was just the basic plan and I was not being billed ... If you're being charged but your account shows as Basic on your Plan page, then you're being charged for a different account than the one you're signed in to. Use the credit card charge lookup…